Product Manager

Job summary

The Product Manager plays a pivotal role at MSI UK, capitalising on our recent and ongoing investments in technology and digital strategy. You will be adept at striking the right balance among business requirements, user experience, and technological capabilities. Your primary focus will be on maximizing organisational outcomes derived from innovation, investment, and digital strategy, with a specific emphasis on our core business products.

Main duties of the job

The core product portfolio encompasses essential systems such as the business-critical clinical system, national contact centre solution, HR Solution, and the Client Portal. Proficiency in understanding these products, along with key integrations, robotic process automation, and AI, is imperative. Additionally, the Product Manager will oversee a specialised team responsible for the day-to-day support of these products, fostering the adoption of ITIL/ITSM and Agile practices to enhance support and facilitate technical project delivery.

You will possess proven people managerial skills, a strong commitment to end-user satisfaction, and a track record of driving continuous improvement in dynamic environments. Collaborating with the Head of IT, you will contribute to evolving the support and service model for critical systems, including the definition of clear internal team and vendor/supplier roles and responsibilities. As the ultimate escalation point for system incidents and urgent requests, the role demands a calm demeanour and effective prioritisation skills on a regular basis.

About us

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients. 

Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We're proud to be a Disability Confident Level 2 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.