Job summary
Here at MSI UK we know that dreams are powered by our ability to make choices - we are proud to be a leading provider of Reproductive Health Care. We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.
You will be joining a team of over 150 colleagues that work together across our three contact centre sites to deliver an efficient and safe service to our clients. Whether you choose to work predominately from home or within our office you will never be alone as we have a fantastic support network in place so that we all feel connected.
We operate a flexible hybrid model which means you can work from the comfort of your own home*. To provide the flexibility to our colleagues that we know is so important right now, you will be required to work at our Contact Centre based in Bristol, once a week.
*Subject to a Risk Assessment and a minimum, fixed line internet speed
Main duties of the job
The Client Care Administrator role is made up of administrative tasks which can include data processing, client contact through our online web chat service and contacting the client over the phone on the odd occasion. Previous experience of working within sexual and reproductive health is not a requisite of this role.
You will be provided with bespoke training, tailored to your role to equip you in assisting with safe and effective abortion and vasectomy care to our clients.
If you want to make a difference and be a part of a global organisation that truly changes lives, then we want to hear from you.
About us
Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.
As one of the world's leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.
At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
Were proud to be Disability Confident Level 2 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Job description
Job responsibilities
If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you!
Location: Bristol, Bradley Stoke
Hours: 37.5 hours, between the hours of 8am-6pm, Monday to Friday
Successful candidates will be required to be onsite for a duration of 12 weeks. Following this, you will have the flexibility to work remotely, with a requirement to visit the Contact Centre once a week. Training will run for 1 week, from 8am to 4pm, Monday to Friday.
What can we offer you?
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Job description
Job responsibilities
If you are passionate and committed to providing great client care and enjoy speaking with a variety of individuals, then this is the role for you!
Location: Bristol, Bradley Stoke
Hours: 37.5 hours, between the hours of 8am-6pm, Monday to Friday
Successful candidates will be required to be onsite for a duration of 12 weeks. Following this, you will have the flexibility to work remotely, with a requirement to visit the Contact Centre once a week. Training will run for 1 week, from 8am to 4pm, Monday to Friday.
What can we offer you?
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Person Specification
Requirements for the role
Essential
- Administrative skills
- IT skills
Person Specification
Requirements for the role
Essential
- Administrative skills
- IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
