Job summary
As a Capacity Planner, you will be a vital part of our Capacity Workforce Team, collaborating with other Capacity Planners and colleagues to ensure our Contact Centre, UK main centres, and Community Treatment Centres (CTCs) operate at peak efficiency.
This role includes the requirement to attend the office once a week, specifically on Wednesdays, as part of our hybrid working model after sign off from the manager at 8 weeks.
Main duties of the job
In this role, your responsibilities include driving the optimisation of capacity within all UK main centres and CTCs by providing effective reporting and innovative solutions. You will collaborate closely with resource planners to ensure that worklists are efficiently planned, and cancellations are minimised to enhance service quality.
Additionally, you will work with UK centres to align capacity planning with their Business Plans, ensuring a strategic and coordinated approach. Your proactive efforts will involve identifying and resolving potential areas of loss in capacity and efficiency to ensure our operations run smoothly.
Furthermore, you will be responsible for generating and maintaining efficiency reports to track and communicate the performance of our operations, enabling data-driven decisions.
About us
At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Job description
Job responsibilities
Location: Bradley Stoke, Bristol
Contract type: Permanent, 30-37.5 hours
If you are a proactive and enthusiastic Capacity Planner ready to take on a challenging and rewarding role, we would love to hear from you. Apply now and be part of a team that is dedicated to delivering exceptional service while promoting a healthy work-life balance.
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Job description
Job responsibilities
Location: Bradley Stoke, Bristol
Contract type: Permanent, 30-37.5 hours
If you are a proactive and enthusiastic Capacity Planner ready to take on a challenging and rewarding role, we would love to hear from you. Apply now and be part of a team that is dedicated to delivering exceptional service while promoting a healthy work-life balance.
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
Person Specification
Requirements for the role
Essential
- Previous experience in a capacity planning role or a similar field. You should be familiar with the intricacies of optimising resources and managing workloads effectively
- Proficiency in IT tools and software. Your ability to work with data and utilise technology for analysis and reporting will be crucial
- Effective stakeholder management responsible for coordinating with various teams and individuals, so excellent interpersonal and collaboration skills are necessary
- High attention to detail and strong numerical aptitude
Person Specification
Requirements for the role
Essential
- Previous experience in a capacity planning role or a similar field. You should be familiar with the intricacies of optimising resources and managing workloads effectively
- Proficiency in IT tools and software. Your ability to work with data and utilise technology for analysis and reporting will be crucial
- Effective stakeholder management responsible for coordinating with various teams and individuals, so excellent interpersonal and collaboration skills are necessary
- High attention to detail and strong numerical aptitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
