Job summary
The Client Care Coordinator is a vital role in our organisation so that we can deliver the best first impressions, accurate tailored support and information, and treatment in the swiftest time possible for all our clients.
As a Client Care Coordinator, you will play a crucial role in ensuring that our clients receive outstanding care from their very first interaction with our clinics. Your primary responsibility will be to provide exceptional customer service, accurate information, and support tailored to meet the individual needs of each client. By coordinating and managing client care, you will contribute to our goal of delivering the best first impressions and efficient treatment processes.
Main duties of the job
Responsibilities:
- Serve as the first point of contact for clients, providing a welcoming and professional atmosphere.
- Respond promptly and courteously to client enquiries
- Assess client needs, gather necessary information, and provide accurate and relevant support.
- Maintain client records and ensure that all information is up-to-date and accurate.
- Collaborate with internal teams to ensure effective communication and coordination of client care.
- Continuously strive to improve the client care process and contribute to the development of best practices.
- Stay up-to-date with industry trends, regulations, and changes that may impact client care.
About us
Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Here at MSI Reproductive Choices UK we are proud to be a social enterprise that is changing the world for the better, we reinvest and donate our profits towards creating a positive social change across 37 countries globally.
As one of the world's leading providers of sexual and reproductive healthcare our aim is simple: to empower clients to make the reproductive choices that are right for them. That is what we mean by client-centred care.
At MSI, our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
We're proud to be a Disabilty Confident Level 1 equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. MSI Reproductive Choices is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Job description
Job responsibilities
Are you looking to enhance your skills within a friendly clinic and have the full support from your line manager to progress your career? This may be the role for you
Location: Central London - Good public transport links, great clinic for personal development and training.
Contract type: Permanent, 37.5 hours
Salary: £22,990 £25,289 (dependant on experience)
Closing date: 6th July 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
Were proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
For more information about the role, please view the job description.
Job description
Job responsibilities
Are you looking to enhance your skills within a friendly clinic and have the full support from your line manager to progress your career? This may be the role for you
Location: Central London - Good public transport links, great clinic for personal development and training.
Contract type: Permanent, 37.5 hours
Salary: £22,990 £25,289 (dependant on experience)
Closing date: 6th July 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
Were proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
For more information about the role, please view the job description.
Person Specification
Skills
Essential
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm and professional in challenging situations.
- Exceptional organisational skills and attention to detail.
- Proficiency in using various computer software and systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Compassionate and empathetic attitude towards clients.
- Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
- Ability to work as part of a team and liaise with people of all levels
- Good listening and communication skills
- Previous experience in customer service or a client-facing role is desirable.
Person Specification
Skills
Essential
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm and professional in challenging situations.
- Exceptional organisational skills and attention to detail.
- Proficiency in using various computer software and systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Compassionate and empathetic attitude towards clients.
- Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
- Ability to work as part of a team and liaise with people of all levels
- Good listening and communication skills
- Previous experience in customer service or a client-facing role is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
