Job summary
To lead the management and delivery of the statutory functions of a local Healthwatch, which consist of obtaining the views of people about their needs and experience of local health and social care services.
Local Healthwatch make these views known to those involved in the commissioning and scrutiny of care services.
Making reports, and making recommendations about how services could or should be improved.
Promoting and supporting the involvement of people in the monitoring, commissioning and provision of local health and social care services.
Providing information and advice to the public about accessing health and social care services and the options available to them.
Making the views and experiences of people known to Healthwatch England, helping it carry out its role as national champion.
Making recommendations to national bodies, such as the Care Quality Commission, to carry out special reviews or investigations into areas of concern.
To do so, you and your team will ensure our services are managed to engage diverse user groups, including the seldom heard; identify and addressing inequalities of access, experience and outcomes from health and social care services; and influence decision making by commissioners and deliverers of these services, through research and evidence.
Main duties of the job
Oversee local Healthwatch service delivery creating and managing a work plan, and marshalling the team and resources efficiently.
See Attached Application Pack for full details.
About us
Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use.
Through our work, we ensure people in the community are heard bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a user centred, co-production approach to understanding individuals and communities needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods.
As part of Public Voices work, we conduct in-depth, community-based research that explores health inequalities, their causes, and ways to improve local access and services. A key component of our research function is delivery of local Healthwatch services, which Public Voice has done since April 2013.
Job description
Job responsibilities
The Research Manager at Healthwatch Hounslow will be an experiencedmanager of community-focused projects or programmes.You will be comfortable with all aspects of research from scoping, to deskresearch, to fieldwork, to analysis and writing reports. You will be a clear andconfident communicator, whether producing concise, engaging content suchas reports, or presenting/speaking in meetings or at events.
We are looking for someone who understands and has experience ofcreatively engaging diverse groups and communities particularly seldomheard and underserved groups. Ideally you will be familiar with and anadvocate for the principles and practices of co-production and publicinvolvement.
The Research Manager will enjoy engaging with a wide variety of people-from hearing residents views and experiences of services, to influencingsenior commissioners or providers of health services to make changes andimprovements.
You will have a keen interest in Health and Social Care; and a passion toensure that local people in the community are heard, and health inequalitiesare addressed.
Job description
Job responsibilities
The Research Manager at Healthwatch Hounslow will be an experiencedmanager of community-focused projects or programmes.You will be comfortable with all aspects of research from scoping, to deskresearch, to fieldwork, to analysis and writing reports. You will be a clear andconfident communicator, whether producing concise, engaging content suchas reports, or presenting/speaking in meetings or at events.
We are looking for someone who understands and has experience ofcreatively engaging diverse groups and communities particularly seldomheard and underserved groups. Ideally you will be familiar with and anadvocate for the principles and practices of co-production and publicinvolvement.
The Research Manager will enjoy engaging with a wide variety of people-from hearing residents views and experiences of services, to influencingsenior commissioners or providers of health services to make changes andimprovements.
You will have a keen interest in Health and Social Care; and a passion toensure that local people in the community are heard, and health inequalitiesare addressed.
Person Specification
Skills
Essential
- Excellent ICT skills, including O365 apps.
- Good verbal and written communication skills, delivering messages with clarity and confidence.
- Good interpersonal skills, to build effective working relationships with a variety of internal and external stakeholders.
- Organisation and time management skills.
- Ability to work flexibly and adaptably.
Desirable
- Experience using databases, CRM and Excel for data recording and reporting.
Other
Essential
- DBS check required.
- Willingness to undertake training and staff development as required.
- Able to work occasionally out-of-hours.
Qualifications
Essential
- Degree or equivalent in related subject.
Experience
Essential
- Track record of developing and implementing
- successful community engagement plans.
- Evidence of employing effective and creative methods
- and approaches to engage and involve diverse
- groups, including seldom heard or underrepresented
- groups.
- Experience managing projects or programmes.
- Undertaken qualitative research projects.
- Management and/or supervision of other team
- members as the lead of a project, service or activity.
Desirable
- Working with diverse communities in an urban/city
- setting.
Knowledge
Essential
- Understanding the principles of effective programme and project management.
- Theory, methods and tools for designing and conducting research (e.g. survey questionnaires, interview plans, focus group facilitation).
- Understanding of diversity and implications for engagement.
Desirable
- Knowledge of public involvement and co-production theory and practice.
- Knowledge of health and social care policies and issues.
- Understanding the organisational infrastructure for delivering health and social care services.
Personal Qualities
Essential
- Understanding of and commitment to the aims and values of Public Voice.
- Promotes equality, diversity and inclusion.
- Passion for achieving social impact at scale, addressing inequalities.
- Empathy, a good listener.
Person Specification
Skills
Essential
- Excellent ICT skills, including O365 apps.
- Good verbal and written communication skills, delivering messages with clarity and confidence.
- Good interpersonal skills, to build effective working relationships with a variety of internal and external stakeholders.
- Organisation and time management skills.
- Ability to work flexibly and adaptably.
Desirable
- Experience using databases, CRM and Excel for data recording and reporting.
Other
Essential
- DBS check required.
- Willingness to undertake training and staff development as required.
- Able to work occasionally out-of-hours.
Qualifications
Essential
- Degree or equivalent in related subject.
Experience
Essential
- Track record of developing and implementing
- successful community engagement plans.
- Evidence of employing effective and creative methods
- and approaches to engage and involve diverse
- groups, including seldom heard or underrepresented
- groups.
- Experience managing projects or programmes.
- Undertaken qualitative research projects.
- Management and/or supervision of other team
- members as the lead of a project, service or activity.
Desirable
- Working with diverse communities in an urban/city
- setting.
Knowledge
Essential
- Understanding the principles of effective programme and project management.
- Theory, methods and tools for designing and conducting research (e.g. survey questionnaires, interview plans, focus group facilitation).
- Understanding of diversity and implications for engagement.
Desirable
- Knowledge of public involvement and co-production theory and practice.
- Knowledge of health and social care policies and issues.
- Understanding the organisational infrastructure for delivering health and social care services.
Personal Qualities
Essential
- Understanding of and commitment to the aims and values of Public Voice.
- Promotes equality, diversity and inclusion.
- Passion for achieving social impact at scale, addressing inequalities.
- Empathy, a good listener.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
