Job summary
About You
We
are looking for somebody with proven research experience including the ability
to interpret and analyse data and present solutions. With an interest in health
and social care, you should be confident in speaking and presenting in public
and able to deliver effective programme and project management delivering
research projects and undertaking policy reviews.
Somebody
who promotes and values equality and diversity and able to show warmth, empathy
and respect for others. Able to engage
with the local community and in particular seldom-heard communities in the
borough.
Main duties of the job
The role
The Information, Policy and Research Officer will support and report to the Healthwatch Haringey Manager. They will:
deliver research projects this includes planning the project, designing the methodology, undertaking quantitative and qualitative analysis, and reporting findings through presentations and reports;
undertake policy reviews and provide advice on survey / research and evaluation methodology / techniques to the CEO, Healthwatch Haringey Manager and other members of the Public Voice team;
work with Public Voice teams to capture issues and concerns relating to access to services, the delivery of services and policy gaps, and use this information to identify common themes which relate to service delivery and policy in health and social care; and
be able to engage with seldom-heard communities in the borough.
About us
About Public Voice
Public Voice is a Community Interest Company
(CIC) with a mission to improve neighbourhoods, the lives of the people who
live in them and the public services they use.
Through our work, we ensure people in the
community are heard bringing together diverse voices and including those who
find themselves marginalised or are rarely reached by service providers. We
take a user-centred, co-production approach to understanding individuals and
communities needs, and translate that into meaningful insights for service
providers in government, public health, and housing. The results are better
outcomes for residents and service users, more effective and efficient services
for providers, and stronger and healthier neighbourhoods.
Job description
Job responsibilities
Main duties
1. Plan, undertake, deliver and report on research projects for Public
Voice and Healthwatch Haringey in the fields of health and social care.
2. Use a variety of research techniques, including
interviews (face to face, phone and online), focus groups, surveys, case
studies, literature reviews.
3. Engage communities in the borough in regards to
any healthcare challenges they may face and gauge any disparities which may be
emerging.
4. Use quantitative and qualitative analysis in research projects.
5. Present and report findings and recommendations, both orally through
presentations and in writing through reports.
6. Work with Public Voice teams to identify themes relating to service
failure and policy gaps.
7. Build excellent working
relationships with statutory and other key agencies
through representing
Public Voice and Healthwatch Haringey at meetings.
8. Contribute to bids for new work.
9. Undertake any other reasonable duties as required.
Values and behaviours
Warmth,
empathy and respect for others
Promote
equality and value diversity
Agile,
adaptable and flexible
Able
to think and work independently
Job description
Job responsibilities
Main duties
1. Plan, undertake, deliver and report on research projects for Public
Voice and Healthwatch Haringey in the fields of health and social care.
2. Use a variety of research techniques, including
interviews (face to face, phone and online), focus groups, surveys, case
studies, literature reviews.
3. Engage communities in the borough in regards to
any healthcare challenges they may face and gauge any disparities which may be
emerging.
4. Use quantitative and qualitative analysis in research projects.
5. Present and report findings and recommendations, both orally through
presentations and in writing through reports.
6. Work with Public Voice teams to identify themes relating to service
failure and policy gaps.
7. Build excellent working
relationships with statutory and other key agencies
through representing
Public Voice and Healthwatch Haringey at meetings.
8. Contribute to bids for new work.
9. Undertake any other reasonable duties as required.
Values and behaviours
Warmth,
empathy and respect for others
Promote
equality and value diversity
Agile,
adaptable and flexible
Able
to think and work independently
Person Specification
Experience
Essential
- - Social research projects
- - Evaluation of outputs and outcomes
- - Working in a diverse urban environment
Desirable
- - Participatory practice and community engagement
- - Consumer / service user representation
Qualifications
Essential
- - Degree in subject with a social research content
Desirable
- - Qualification with a health and social care content
Knowledge
Essential
- - Understanding of qualitative research methods
- - Understanding of quantitative research methods / statistics
- - Ability to interpret data, analyse consequences, and present solutions
- - Ability to understand the significance of cultural differences in research
- - Understanding of Data Protection/GDPR compliance
Desirable
- - Knowledge of health and social care policies and issues
- - Understanding of Health inequalities
- - Participatory and engagement techniques
Skills
Essential
- - Effective programme and project management
- - Able to work independently and as a team member
- - Excellent communication skills, (verbal and written), including speaking in public and report writing
- - Excellent organisational and time management skills
- - IT skills - Intermediate Microsoft Office, including Word, Outlook, Excel, Powerpoint, Teams and Zoom
- - Database skills Understanding the value of databases for managing information and recording outputs and outcomes
Other
Essential
- - Ongoing learning and development, adaptable to new projects and environments
- - Able / willing to work some evenings and occasional weekends
- - Able to effectively and creatively present data
- - Understanding of and commitment to the aims and values of Public Voice
Desirable
- - Working knowledge of another language
- - Experience of engaging with seldom-heard and hard to reach communities in the urban space
- - Use of Survey Monkey, Google Forms etc.
Person Specification
Experience
Essential
- - Social research projects
- - Evaluation of outputs and outcomes
- - Working in a diverse urban environment
Desirable
- - Participatory practice and community engagement
- - Consumer / service user representation
Qualifications
Essential
- - Degree in subject with a social research content
Desirable
- - Qualification with a health and social care content
Knowledge
Essential
- - Understanding of qualitative research methods
- - Understanding of quantitative research methods / statistics
- - Ability to interpret data, analyse consequences, and present solutions
- - Ability to understand the significance of cultural differences in research
- - Understanding of Data Protection/GDPR compliance
Desirable
- - Knowledge of health and social care policies and issues
- - Understanding of Health inequalities
- - Participatory and engagement techniques
Skills
Essential
- - Effective programme and project management
- - Able to work independently and as a team member
- - Excellent communication skills, (verbal and written), including speaking in public and report writing
- - Excellent organisational and time management skills
- - IT skills - Intermediate Microsoft Office, including Word, Outlook, Excel, Powerpoint, Teams and Zoom
- - Database skills Understanding the value of databases for managing information and recording outputs and outcomes
Other
Essential
- - Ongoing learning and development, adaptable to new projects and environments
- - Able / willing to work some evenings and occasional weekends
- - Able to effectively and creatively present data
- - Understanding of and commitment to the aims and values of Public Voice
Desirable
- - Working knowledge of another language
- - Experience of engaging with seldom-heard and hard to reach communities in the urban space
- - Use of Survey Monkey, Google Forms etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
