Programme Officer- Organisation Development

Job description

Job responsibilities

This role provides effective programme and administrative support to the Do OD programme. Do OD is the national resource for organisation development in the NHS. We support OD practitioners, organisations and systems, and aim to strengthen their ambition and capability to make an impact on patient care.

You will be working as part of the team to help with the co-ordination, administration and delivery of the Do OD programme, developing effective administrative systems to deliver the programmes aims and objectives and report on its impact.

Responsibilities

• Act as general contact for programme related queries, offering advice to all NHS organisations ensuring queries are dealt with in an appropriate and professional manner.
• Respond directly to straightforward enquiries and provide first draft responses to more complex questions.
• Manage the programmes social media accounts and work with the team to draft and send quarterly newsletters and ad-hoc email updates.
• Maintain records of contacts and activities to ensure all details are accurate and up to date in order to effectively report on the programmes impact.
• Provide the programme team with relevant data for quarterly reports and programme evaluation.
• Provide assistance in administration of meetings, seminars and larger events (including our annual conference in February 2023) including taking formal and detailed minutes, agenda preparation, coordinating supporting documentation, arranging appropriate venue and hospitality needs [travel bookings etc]. Work with the events team to ensure relevant groups are provided with agendas, supporting documentation, minutes and venue details in good time.
• Set up any administrative systems for the programme which will assist the programme team in providing a high-quality service
• Make amendments to web pages by revising or uploading new website content.
• Undertake outreach work (by phone or email) to scope the needs of our community and report findings to programme team.
• Any other duties as may reasonably be required, consistent with the grade of the post

Person Specification

Qualifications

Essential

• Has a can-do attitude and a practical focus to solutions
• Demonstrates alignment with the values of the NHS Confederation, acting with integrity, honesty and respect for others
• Willingness to learn about the theory and practice of organisation development
• Producing written documentation for internal and external audiences
• Prioritising and managing a large workload and meeting deadlines
• Developing administrative systems to support the delivery of work
• Competent in MS Office (Outlook, Word, PowerPoint &Excel) and working virtually (Microsoft Teams, Zoom)
• Using and managing social media accounts
• Excellent verbal communication skills and organisation skills
• Communicating with people at all levels, in different organisations, face to face, via telephone, e-mail or social media

Desirable

• Representing a business or organisation to external contacts
• A basic understanding of key workforce issues facing NHS trusts
• Experience of editing web content and writing newsletters
• Experience of partnership working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Employers

Address

2 Brewery Wharf

Kendall Street

Leeds

West Yorkshire

LS10 1JR

Employer's website

https://www.nhsemployers.org (Opens in a new tab)