Eye Care Liaison Officer - Wigan and Leigh

Job summary

In thisrole, you will be a vital member of the team workingdirectly with people who experience sight loss. You will provide critical emotional support, information and advice within a hospital setting 2x days at Leigh Infirmary, The Avenue, Leigh and 2x Days at Wigan Eye Unit, Boston House, Frog Lane, Wigan. This role will be a permanent role working alongside an established ECLO service based at Wigan Eye Unit. You will support people with sight loss by identifying their needs then signpost or refer service users, carers, family and friends to other services in the region.

Each day you will support people by helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

You will have significant experience of delivering health or social care support services.

Key to this role will be your excellent communication and relationship building skills with patients, colleagues, clinicians and a wide range of cross sector partners.

You must be able to work on your own initiative, have excellent organisational skills and be a confident user of multiple IT systems (Microsoft Office 365, databases and NHS record systems). This service works to an industry acknowledged, quality framework and standard. The service must comply with the NHS Data Security and Protection Toolkit and so there are key processes that have to be followed and are monitored.

Main duties of the job

You will enjoy supporting people and value good record keeping to be successful in this role.

As an RNIB ECLO you will receive the appropriate City University, London qualification, access to Clinical Supervision, peer support and the opportunity to support the RNIBs priority of no diagnosis without support.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11 percent and a rewards platform with employee discounts across over 800 retailers.

About us

HOW TO APPLY:

To be considered, candidates are required to submit their CV and a Supporting Statement which responds to the questions below. Alternatively, you can apply through the link attached to this advert:

What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?

1. Using examples, tell us about your experience in delivering advice or information services.

2. Using examples, demonstrate how you have worked with people using person-centred care approach.

3. Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role.

4. Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.

5. Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.