Job summary
Salary: £18,853 (£30,550 full time equivalent)
Contract type: Permanent
Hours: 21.6 per week
Location: Macclesfield District General Hospital, Ophthalmology Department
We're the Royal National Institute of Blind People (RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities, supporting almost two million people living withsight loss in the UK.
You will provide critical emotional support, information and
guidance, remotely via digital platforms and in community locations, as
required. Each day you will support people affected by sight loss to identify
their needs, access information and make informed choices which enable and
empower them to maintain their independence.
Admin tasks are a large part of this role, you will create and
input accurate patient records into a variety of databases and use Microsoft
365 each day.
Main duties of the job
You will have proven experience of delivering information and
advice services working directly with the people you are supporting as well as
maintaining professional relationships. Key to this role will be your excellent
communication and relationship building skills with patients, clinicians and a
wide range of cross sector partners.
You will have the ability to work in different locations as
required.
You should be confident to work on your own initiative, have
excellent organisational skills and be a confident user of IT systems.
Impeccable record keeping skills are also key to this role.
As an RNIB ECLO, you will also complete the RNIB & City University
Eye Clinic Support Studies qualification: essential for the role, access to
Clinical Supervision, peer support and the opportunity to support RNIBs
priority of no diagnosis without support.
About us
HOW TO APPLY:
To be considered, candidates are required to submit their CV
and a Supporting Statement which responds to the following:
What interests you about being an ECLO and what
skills and qualities do you feel you would bring to the role?
Using examples, tell us about your experience in
delivering advice or information services.
Using examples, demonstrate how you have worked
with people using person-centred care approach.
Using examples, tell us how you have worked with
colleagues across health, social care or community services demonstrating your
understanding of each professionals role.
Using examples and highlighting your
communication styles and skills, tells us about your experience of influencing
or motivating other professionals, resulting in positive outcomes for
customers.
Using examples please demonstrate your IT
Literacy, knowledge of Microsoft Office 365 and your understanding of the
importance of Information Governance in handling customer records.
Job description
Job responsibilities
Purpose of Job:
This is an
exciting opportunity to join RNIBs Eye Care Support Service in Aberdeenshire.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance via telephone or digital platforms or in community locations and as
required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in Aberdeenshire.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive
information resource relating to services available for people with sight loss.
7.
Support patients, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records,
inputting quality data, using multiple IT systems. Undertake high-quality case
recording in line with the highest standards and best practice principles, whilst
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate.
Job description
Job responsibilities
Purpose of Job:
This is an
exciting opportunity to join RNIBs Eye Care Support Service in Aberdeenshire.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance via telephone or digital platforms or in community locations and as
required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in Aberdeenshire.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive
information resource relating to services available for people with sight loss.
7.
Support patients, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records,
inputting quality data, using multiple IT systems. Undertake high-quality case
recording in line with the highest standards and best practice principles, whilst
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate.
Person Specification
Experience
Essential
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
Person Specification
Experience
Essential
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
