Job responsibilities
This is an
exciting opportunity to join RNIBs Eye Care Support Service at Bridlington and
District Hospital and throughout the surrounding areas in the East Coast of
England.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in Bridlington and the surrounding areas in the East Coast of
England.
Financial Responsibility
No budget responsibility.
Decision Making Responsibility
Required to make
judgements and to solve problems within discipline and within defined area.
Main Accountabilities:
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
Provide basic visual awareness training to eye
clinic staff and others as required.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
Maintain an up-to-date and comprehensive
information resource relating to services available for people with sight loss.
Support patients, family and carers with advice on
falls prevention and refer to available services where appropriate.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
Collate and maintain accurate patient records,
inputting quality data, using multiple IT systems. Undertake high-quality case
recording in line with the highest standards and best practice principles, whilst
ensuring compliance with all GDPR and information governance policies and
procedures.
Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
Support volunteers
within the ECLO service and wider RNIB activities, where appropriate.
General
The following points are common to all job
descriptions:
Undertake any other duties commensurate with the post
Adhere to all RNIB policies and procedures
Safeguarding of Vulnerable Adults
To complete
training on Safeguarding of Vulnerable Adults and be able to understand and
implement the training accordance with Safeguarding policies and procedures.
Taking
responsibility for reporting any safeguarding concerns to the Safeguarding Team
and Line Manager.
Person Specification1
Specialist Knowledge, Skills and Experience
Proven experience of
delivering information and advice services, preferably within a health, social care
or community setting.
Demonstrable experience of delivering
person-centred support to customers and their family and carers.
Demonstrable experience of
working in health, social care or community support services and understanding the
functions of their practitioners.
Proven advanced communication skills, including
positively influencing other professionals across health, social care or community services.
Demonstrable
IT literacy with proven experience of working with Office 365 and bespoke
systems whilst adhering to GDPR Information Governance Policies and maintaining
appropriate customer records.
Planning and Organisational skills
Ability
to organise and manage time effectively and to prioritise workload in order to
meet deadlines.
Flexibility
and adaptability in order to meet the demands of the role and to work within
varying locations and different settings.
Self-motivation
and an ability to work independently and on own initiative.
Communication
skills
Ability
to communicate clearly and effectively in a structured way and with a range of
individuals, both verbally and in writing.
Experience of the preparation and delivery of
presentations to varied audiences in a manner which meets their needs.
Ability
to listen to and have empathy with patients whilst remaining impartial and
non-judgemental.
For
ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
Equality,
Diversity and Inclusion
RNIB expects an understanding of and demonstrated commitment to
its Equality Diversity and Policy and to ensure all activities and behaviours
are consistent with the Equality, Diversity and Inclusion Policy. This includes
all staff activities and their interface with all employees, customers and
service users.
RNIB expects an ability to understand and
demonstrate commitment to its Equal Opportunities Policy and to ensure all
activities are consistent with the Equal Opportunities Policy. This includes
all staff activities and their interface with all employees, customers and
service users.
Special Conditions
RNIB & City University Eye Clinic Support
Studies qualification, or a willingness to undertake and obtain the
qualification is essential. (includes a one-off 4 day stay in Birmingham)
Adhering to the RNIB ECLO Services Quality Framework
and Practice Guidelines.
Must be
prepared to travel and attend meetings and training as required which may
involve occasional overnight stays.
Appointment
is subject to an Enhanced DBS check/PVG checks, as appropriate.
Safeguarding is
everyone's responsibility. Safeguarding is about preventing and stopping both
the risks and experience of abuse or neglect, while at the same time making
sure we promote people's wellbeing.
It is
fundamental to high quality health and social care services. You must always be
vigilant in your role and if you are concerned about a child or vulnerable
adult report your concerns immediately following the processes set out in the
RNIB child and adult protection procedures.
