Job summary
Hours: 35 hours per week
Location: Broomfield Hospital (main location) and Orsett Hospital (with an expectation to sometimes work from other Essex locations, dependant on clinical need).
Do you want to make a difference?
Are you self-motivated, organised and a great communicator?
Are you flexible and adaptable to changing work environments?
If yes, this could be the job for you!
RNIB is pleased to announce this exciting opportunity to join the ECLO team as part of the RNIB Eye Care Support Service. This is a rewarding role that will give the right individual the opportunity to make a difference on a daily basis.
In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, advice and guidance face to face within an eye care setting and also by phone. The Eye Care Support Service will be delivered within the Ophthalmology department predominately at Broomfield Hospital with an expectation to sometimes work out of other locations in the area.
As you would be part of an ECLO Team at this Trust, good communication, and teamwork are vital to ensure seamless patient support. There will also be opportunities to participate in activities promoting the service around the region.
Each day you will support people affected by sight loss helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
Main duties of the job
Who Were Looking For
You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.
You will have the ability to work in different hospital locations as required.
You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.
In Return
RNIB prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:
- 26 days holiday per year (plus bank holidays), which increase with service, plus one Grace day per year.
- Monday to Friday working
- RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers.
- In-house training and development opportunities, including apprenticeships and management development programmes
- Flexible working arrangements.
- Contributory pension scheme.
As an RNIB ECLO, you'll also complete the RNIB & City University Eye Clinic Support Studies qualification.
About us
How to Apply
Candidates should apply for the role, using the attached link to our website. Candidates can apply for the role using NHS jobs however, to be considered must supply a supporting statement which evidences how they meet the following criteria:
1.1 Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
1.2 Demonstrable experience of delivering person-centred support to customers and their family and carers.
1.3 Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
1.4 Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
1.5 Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
For more information about the role, please visit the advert on our Career's page, using the link provided.
Job description
Job responsibilities
Job Title: ECLO (Eye Care Liaison Officer)
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Broomfield
Hospital Chelmsford (main location) and Orsett Hospital (with an expectation to
sometimes work from other Essex locations dependant on clinical need).
Reports to: ECLO Service Manager
Purpose of Job:
This
is an exciting opportunity to join the new RNIB Eye Care Support Service at Broomfield
Hospital.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral pathways and
partnerships with Statutory and Third Sector partners, NHS Eye Care Services
and community-based partners to develop referral routes, relationships and
partnership working to support the needs of people living with a sight
condition, their family members and carers attending eye clinics in Chelmsford
and local area.
Impact:
Line Management
Responsibility
No Line
management responsibility
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make
judgements and to solve problems within discipline and within defined area.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive information
resource relating to services available for people with sight loss.
7.
Support patient's, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records and
input quality data using multiple IT systems. Undertaking high-quality case
recording in line with the highest standards and best practice principles and
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate
General:
1.
Undertake any other duties commensurate with the
post.
2.
Adhere to all RNIB policies and procedures.
3.
In
addition to the safeguarding induction information, you will receive when you
join RNIB, you are required to complete mandatory safeguarding training.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the
post.
2.
Adhere to all RNIB policies and procedures.
3.
In addition to the safeguarding induction
information, you will receive when you join RNIB you are required to complete
safeguarding training, this must be completed within four weeks of joining
RNIB.
4. Safeguarding of Vulnerable Adults
To complete
training on Safeguarding of Vulnerable Adults and be able to understand and
implement the training accordance with Safeguarding policies and procedures.
Taking
responsibility for reporting any safeguarding concerns to the Safeguarding Team
and Line Manager.
Job description
Job responsibilities
Job Title: ECLO (Eye Care Liaison Officer)
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Broomfield
Hospital Chelmsford (main location) and Orsett Hospital (with an expectation to
sometimes work from other Essex locations dependant on clinical need).
Reports to: ECLO Service Manager
Purpose of Job:
This
is an exciting opportunity to join the new RNIB Eye Care Support Service at Broomfield
Hospital.
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral pathways and
partnerships with Statutory and Third Sector partners, NHS Eye Care Services
and community-based partners to develop referral routes, relationships and
partnership working to support the needs of people living with a sight
condition, their family members and carers attending eye clinics in Chelmsford
and local area.
Impact:
Line Management
Responsibility
No Line
management responsibility
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make
judgements and to solve problems within discipline and within defined area.
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive information
resource relating to services available for people with sight loss.
7.
Support patient's, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records and
input quality data using multiple IT systems. Undertaking high-quality case
recording in line with the highest standards and best practice principles and
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteers
within the ECLO service and wider RNIB activities, where appropriate
General:
1.
Undertake any other duties commensurate with the
post.
2.
Adhere to all RNIB policies and procedures.
3.
In
addition to the safeguarding induction information, you will receive when you
join RNIB, you are required to complete mandatory safeguarding training.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the
post.
2.
Adhere to all RNIB policies and procedures.
3.
In addition to the safeguarding induction
information, you will receive when you join RNIB you are required to complete
safeguarding training, this must be completed within four weeks of joining
RNIB.
4. Safeguarding of Vulnerable Adults
To complete
training on Safeguarding of Vulnerable Adults and be able to understand and
implement the training accordance with Safeguarding policies and procedures.
Taking
responsibility for reporting any safeguarding concerns to the Safeguarding Team
and Line Manager.
Person Specification
Experience
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equality, Diversity and Inclusion
- RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential.
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Person Specification
Experience
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equality, Diversity and Inclusion
- RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential.
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
