Service Manager - Eye Care Support Services

Job description

Job responsibilities

Position Details

Job Title: ECLO Service Manager

Job Level: M2

Group: RNIB

Section: Services

Unit: Eye Care Support Services

Location: Homebased North of England Preferable

Type of Contract: Permanent

Hours: 35

Reports to: Senior Manager

Purpose of Job:

Supporting RNIBs strategic priority to deliver and develop Eye Care Support Services (ECSS) across the UK. Acting as a key member of the leadership team, managing the day-to-day operational service delivered through a team of Eye Care Liaison Officers (ECLO) across multiple locations in across the north of England. Working with the wider ECSS Leadership team to ensure appropriate management support across UK ECLO services when required.

Impact:

Provide day to day operational leadership, development and support to the ECLO team, providing regular performance reviews and appraisals in line with RNIB policies and procedures.

Manage all aspects of operational delivery in your ECLO Services. You will also participate in the strategic and business planning processes working with key internal and external key stakeholders.

Providing effective leadership and management support to all staff across the UK ECLO team, when required due to planned and unplanned leave.

Responsibility and ownership as a Designated Safeguarding Lead for your ECLO team and the wider UK ECLO team when required.

Financial Responsibility:

Along with Senior Management, participate in the strategic and business planning processes, ensuring the inclusion of all key internal and external stakeholders throughout the process.

Responsibility for the financial management of the ECLO budget for services delivered across your contracts.

As the primary contact with local health commissioners, clinical leads and funders maintain excellent contract relationships developing and maintaining relationships to maintain funding of existing services.

Decision Making Responsibility:

Working with Senior Management and Partnership Development Managers to identify gaps in provision, develop new opportunities to increase service capacity and referral pathways.

Main Accountabilities:

Provide day to day management of a geographically dispersed ECLO team.

Ensure all services operate within designated Health and Social Care regulatory frameworks, including adequate safeguarding, risk mitigation, Health and Social Care accessibility standards and quality assurance.

To be responsible for the collation of all relevant and appropriate KPIs, which are stored and shared with colleagues as appropriate in compliance with the Health and Social Care data governance best practice.

Produce all service area reports, according to contractual requirements, using appropriate reporting mechanisms and ensuring all reports are accurate and specific to each service area.

Responsibility for the recruitment and induction of all new RNIB ECLOs within the service area.

Work alongside the Senior Management team to ensure the service is co-produced, delivered within budget, in a cost-effective manner and continuously improved.

Providing effective leadership and management support to all staff across the UK ECLO team, when required due to planned and unplanned leave.

Actively promote RNIB ECLO services to internal and external stakeholders, developing, organising and participating in events, forums and committees where appropriate.

Monitor and evaluate the quality and performance of services, ensuring a high level of patient satisfaction; initiate improvements as a result of feedback received or opportunities/threats identified.

Ensure effective and efficient delivery and monitoring of projects, contracts and services ensuring compliance with internal and specific contract requirements.

Deputise for the Senior Management when requested/required.

Responsibility for safeguarding as the Designated Safeguarding Lead (DSL) for your team and when required provide DSL support to other ECLO teams across our UK services.

General

The following points are common to all job descriptions:

1. Undertake any other duties commensurate with the post

2. Adhere to all RNIB policies and procedures

3. In addition to the safeguarding induction information, you will receive when you join RNIB you are required to complete safeguarding training, this must be completed within four weeks of joining RNIB.

4. Safeguarding of Vulnerable Adults

To complete training on Safeguarding of Vulnerable Adults and be able to understand and implement the training accordance with Safeguarding policies and procedures.

Person Specification

Qualifications

Essential

• Person Specification
• Please note all criteria are essential unless otherwise stated (your supporting statement should address points 1.1-1.6).
• 1Specialist Knowledge, Skills and Experience
• 1.1A Vocational Qualification in Management, Advice and Guidance or equivalent demonstrable experience in successfully managing information and advice services.
• 1.2Experience of influencing external stakeholders to attract service funding to support projects and service development.
• 1.3Experience of developing effective partnerships and managing key internal and external relationships.
• 1.4Experience of managing change within teams, driving new service initiatives to demonstrate value of service and engagement across ECLO teams and with key internal stakeholders.
• 1.5Demonstrable experience of managing remote teams across multiple locations, demonstrating a supportive and clear leadership style.
• 1.6Demonstrable experience of financial and budgetary management.
• 2People management skills/ team working skills
• 2.1Experience of managing the activities of self and others through effective prioritising, organising, planning and scheduling of activities and resources.
• 2.2Ability to line manage and motivate staff across multiple sites.
• 2.3Effective interpersonal and networking skills, with the ability to establish effective relationships.
• 2.4Ability to work on own initiative and liaise with line manager as and when required.
• 3Planning and Organisational skills
• 3.1Experience of establishing procedures for monitoring progress against target, plans and objectives, and implementing improvement plans to develop service delivery and meet organisational goals.
• 3.2Experience of maintaining effective and efficient business systems including budget management and delivering cost effective solutions.
• 3.3Project management skills: ability to organise time effectively, create work schedules, prioritise, meet deadlines and achieve pre-determined project goals.
• 3.4Ability to collate information and produce reports.
• 3.5Excellent communication skills, report writing and presentations skills both written and verbal.
• 4Problem-solving and creative skills
• 4.1Excellent problem solving skills with ability to implement positive solutions.
• 5Communication skills
• 5.1Literate and competent in use of Microsoft Office software including Word, Excel and databases, or equivalent.
• 5.2Proven ability to build positive working relationships, deliver presentations, compile reports and engage with other appropriate key external and internal stakeholders to demonstrate the value and impact of the ECLO Service.
• 6Equality, Diversity and Inclusion
• RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users.
• 7Special Conditions
• 7.1 Must be prepared to travel and attend meetings and training as required which will involve occasional overnight stays.
• 7.2 A Criminal Record Check may be required.
• 7.3 Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote staff, service users and customers people's wellbeing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

RNIB

Address

Sunderland Eye Infirmary

Queen Alexandra Road

Sunderland

SR29HP

Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)