Eye Care Liaison Officer (ECLO) - Birmingham

Job description

Job responsibilities

Job Title: ECLO (Eye Care Liaison Officer)

Job Level: M3

Directorate: Services

Department: Eye Care Support Service

Location: Queen Elizabeth Hospital Birmingham (University hospitals Birmingham NHS Trust)

Type of Contract: Permanent

Hours: 35

Reports to: Service Manager

Purpose of Job:

This is an exciting opportunity to join RNIB Eye Care Support Service based at The Queen Elizabeth Hospital Birmingham (QEHB).

In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss, their family members and carers. You will provide critical emotional support, information, and guidance face to face within hospital settings, in community locations and via telephone or digital platforms as required.

Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

You will be critical in maintaining and developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services, and community-based partners to maintain referral routes, relationships and partnership working to support the needs of people

Impact:

Line Management Responsibility

No Line management responsibility

Financial Responsibility:

No budget responsibility.

Decision Making Responsibility:

Required to make judgements and to solve problems within discipline and within defined area

Main Accountabilities:

1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss.

2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs.

3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations.

4. Provide basic visual awareness training to eye clinic staff and others as required.

5. To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI)

6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss.

7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate.

8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services.

9. Collate and maintain accurate patient records and input quality data using multiple IT systems. Undertaking high-quality case recording in line with the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures.

10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service.

11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service.

12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events. Attend mandatory ECLO seminars and take responsibility for own CPD.

13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies.

14. Support volunteers within the ECLO service and wider RNIB activities, where appropriate.

General:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB, you are required to complete mandatory safeguarding training.

General

The following points are common to all job descriptions:

1. Undertake any other duties commensurate with the post.

2. Adhere to all RNIB policies and procedures.

3. In addition to the safeguarding induction information, you will receive when you join RNIB you are required to complete safeguarding training, this must be completed within four weeks of joining RNIB.

4. Safeguarding of Vulnerable Adults

To complete training on Safeguarding of Vulnerable Adults and be able to understand and implement the training accordance with Safeguarding policies and procedures.

Taking responsibility for reporting any safeguarding concerns to the Safeguarding Team and Line Manager.

Person Specification

Please respond to these questions in your supporting statement

Essential

• As part of your application, candidates must answer the following questions (based on the first section of the person specification), which you can then submit as your supporting statement. These questions form part of the application form on our website however, are manually attached on the NHS website. Please respond if applying through the NHS website:
• Question 1 What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?
• Question 2 - Using examples, tell us about your experience in delivering advice or information services.
• Question 3 - Using examples, demonstrate how you have worked with people using person-centred care approach.
• Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professionals role.
• Question 5 - Using examples and highlighting your communication styles and skills, tells us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.
• Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Qualifications

Essential

• Person Specification
• 1Specialist Knowledge, Skills and Experience
• 1.1Proven experience of delivering information and advice services; preferably within a health, social care or community setting.
• 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
• 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
• 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
• Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

RNIB

Address

Queen Elizabeth Hospital

Mindelsohn Way

Edgbaston

Birmingham

B15 2GW

Employer's website

https://www.rnib.org.uk/ (Opens in a new tab)