Job summary
Salary:£14,896 per year (£28,965 full time equivalent)
Contract type:Permanent Contract
Hours:18 hours per week, over a 2 week rolling pattern: Week 1 Wednesday, Thursday, Friday; Week 2 - Thursday and Friday
Location: Ayrshire, Scotland
RNIB in partnership North, South and East Ayrshire Council and NHS Ayrshire and Arran are pleasedtoannouncethis exciting part time (18 hour per week) opportunity to join the ECLO team as part of the RNIB EyeCare Support Service.
In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, information, and guidance face to face within a hospital setting, remotely via digital platforms and, in community locations, as required.
Each day you will support people affected by sight loss to identify their needs, access information, and make informed choices which enable and empower them to maintain their independence.
You will have the ability to work in different hospital locations as required. The role is based across two hospital locations, University Hospital Ayr and University Crosshouse Hospital.
Main duties of the job
Candidates should have experience of working in health, social care or support services as well as delivering information and advice in these settings, delivering person centred support and the ability to communicate positively with other professionals. Admin is a key part of the role, using an assortment of platforms such as Microsoft Word, Outlook, Excel and a variety of databases.
As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.
In return
RNIB prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:
- 26 days holiday per year, (plus bank holidays pro rata), which increase with service, plus one Grace day per year.
- RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers.
- In-house training and development opportunities, including apprenticeships and management development programmes
- Flexible working arrangements.
- Contributory pension scheme.
About us
How to Apply
Candidates should apply for the role, using the attached link to our website. Candidates can apply for the role using NHS jobs however, to be considered must supply a supporting statement which evidences how they meet the following criteria:
1.1 Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
1.2 Demonstrable experience of delivering person-centred support to customers and their family and carers.
1.3 Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
1.4 Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
1.5 Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
Additional Information
Appointment is subject to an enhanced PVG check for engaging in regulated work with children and adults with sight loss.
This role is part of an RNIB/NHS partnership, so it is subject to current NHS guidelines and requirements.
Were the Royal National Institute of Blind People(RNIB) and were here for everyone affected by sight loss. Working for us means working for one of the UKs biggest charities, supporting almost two million people living with sight loss in the UK.
Job description
Job responsibilities
Position Details
Job Title: ECLO (Eye Care Liaison Officer)
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Scotland University Hospital Ayr and
University Crosshouse Hospital
Type of Contract: Permanent
Hours: 18
hours per week, over a 2 week rolling pattern: Week 1 Wednesday,
Thursday, Friday; Week 2 Thursday and Friday
Reports to: Service Manager
Purpose of Job:
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in the area.
Impact:
Line Management
Responsibility
No Line
management responsibility
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make judgements and to solve problems
within discipline and within defined area
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive information
resource relating to services available for people with sight loss.
7.
Support patient's, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records and
input quality data using multiple IT systems. Undertaking high-quality case
recording in line with the highest standards and best practice principles and
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the
post
2.
Adhere to all RNIB policies and procedures
3.
In addition to the safeguarding induction
information, you will receive when you join RNIB, you are required to complete
safeguarding training, this must be completed within four weeks of joining
RNIB.
4.
Safeguarding of Vulnerable Adults
To complete training on Safeguarding of Vulnerable
Adults and be able to understand and implement the training accordance with
Safeguarding policies and procedures.
Taking responsibility for reporting any safeguarding
concerns to the Safeguarding Team and Line Manager.
Job description
Job responsibilities
Position Details
Job Title: ECLO (Eye Care Liaison Officer)
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: Scotland University Hospital Ayr and
University Crosshouse Hospital
Type of Contract: Permanent
Hours: 18
hours per week, over a 2 week rolling pattern: Week 1 Wednesday,
Thursday, Friday; Week 2 Thursday and Friday
Reports to: Service Manager
Purpose of Job:
In this role,
you will be a vital member of the team working directly with people diagnosed
with conditions causing sight loss, their family members
and carers. You will provide critical emotional support, information and
guidance face to face within hospital settings, in community locations and via
telephone or digital platforms as required.
Each day you
will support people affected by sight loss to identify their needs, access
information and make informed choices which enable and empower them to maintain
their independence.
You will be critical in developing referral
pathways and partnerships with Statutory and Third Sector partners, NHS Eye
Care Services and community-based partners to develop referral routes,
relationships and partnership working to support the needs of people living
with a sight condition in the area.
Impact:
Line Management
Responsibility
No Line
management responsibility
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make judgements and to solve problems
within discipline and within defined area
Main Accountabilities:
1.
Provide advice, information, practical and
emotional support, to people of all ages affected by sight loss.
2.
Provide a person-centred screening of needs by
telephone, in person and via digital platforms, ensuring those affected by
sight loss feel more confident about where and how to get support, advice and
guidance, signposting and referring patients to a wide range of services and
organisations, as identified in the screening of needs.
3.
Develop positive working relationships to establish and maintain referral routes with a range of health,
statutory and third sector organisations.
4.
Provide basic visual awareness training to eye
clinic staff and others as required.
5.
To provide information
and guidance on the certification and registration process for people with
sight loss. To support eye clinic staff with the processing of the Certificate
of Visual Impairment (CVI)
6.
Maintain an up-to-date and comprehensive information
resource relating to services available for people with sight loss.
7.
Support patient's, family and carers with advice on
falls prevention and refer to available services where appropriate.
8.
When needed, act as an advocate for patients to
navigate the complexities of the sight loss pathway to ensure they receive
appropriate services.
9.
Collate and maintain accurate patient records and
input quality data using multiple IT systems. Undertaking high-quality case
recording in line with the highest standards and best practice principles and
ensuring compliance with all GDPR and information governance policies and
procedures.
10. Engage patients,
their family members or carers to gather feedback on the ECLO service.
Positively contribute to RNIB evaluation, monitoring and continuous improvement
of the service.
11. Attend clinical
audit meetings, steering groups, forums and other events to promote the
benefits of the service.
12. Positively
contribute to a range of local and national ECLO team meetings, networks,
training and information events. Attend mandatory ECLO seminars and take
responsibility for own CPD.
13. Ensure that
specific safeguarding risks, GDPR and regulatory requirements are understood,
applied and managed in line with relevant NHS and RNIB policies.
General
The following points are common to all job
descriptions:
1.
Undertake any other duties commensurate with the
post
2.
Adhere to all RNIB policies and procedures
3.
In addition to the safeguarding induction
information, you will receive when you join RNIB, you are required to complete
safeguarding training, this must be completed within four weeks of joining
RNIB.
4.
Safeguarding of Vulnerable Adults
To complete training on Safeguarding of Vulnerable
Adults and be able to understand and implement the training accordance with
Safeguarding policies and procedures.
Taking responsibility for reporting any safeguarding
concerns to the Safeguarding Team and Line Manager.
Person Specification
Qualifications
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- Please note all criteria are essential unless otherwise stated
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equal Opportunities
- RNIB expects an ability to understand and demonstrate commitment to its Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- 5.5Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Person Specification
Qualifications
Essential
- Person Specification
- 1Specialist Knowledge, Skills and Experience
- Please note all criteria are essential unless otherwise stated
- 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting.
- 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers.
- 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners.
- 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services.
- 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records.
- 2Planning and Organisational skills
- 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines.
- 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings.
- 2.3Self-motivation and an ability to work independently and on own initiative.
- 3Communication skills
- 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing.
- 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs.
- 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental.
- 3.4For ECLOs working in Wales the ability to speak Welsh is desirable but not essential.
- 4Equal Opportunities
- RNIB expects an ability to understand and demonstrate commitment to its Equal Opportunities Policy and to ensure all activities are consistent with the Equal Opportunities Policy. This includes all staff activities and their interface with all employees, customers and service users.
- 5Special Conditions
- 5.1RNIB & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential
- 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines.
- 5.3Must be prepared to travel and attend meetings and training as required which may involve occasional overnight stays.
- 5.4Appointment is subject to an Enhanced DBS check/PVG checks, as appropriate.
- 5.5Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing.
- It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
