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Rennie Grove Peace Hospice Care

Community Services Business and Operations Assistant

The closing date is 22 August 2025

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Job summary

Community Services Business and Operations Assistant

  • Hours: 37.5 per week (part time hours considered)
  • Location: Rennie House, Icknield Way, Tring, HP23 4JX
  • Salary: £28,751 per annum (pro rata)
  • Closing date: 22 August 2025 at 12 noon
  • Interview date: 29 August 2025

Main duties of the job

The role of Community Services Business and Operations Assistant is in place to support the Business Operations and Performance Manager (BOPM) - Community Hospice at Home and Advanced Clinical Practitioner (ACP). Whilst supporting the delivery of day-to-day Rennie Grove Peace community services operations and undertaking specific projects across Hospice at Home Community Services.

The post holder will be an active and well recognised Business and Operations Assistant within Rennie Grove Peace providing point of contact between Hospice at Home Community Services, other patient directorate services and the wider Rennie Grove Peace organisation. This will include communication with external organisations as required.

About us

At Rennie Grove Peace Hospice Care, our unique care provides a lifeline of compassion and support to patients, carers, and families facing progressive life-limiting illness.

We provide palliative and end of life care support, including bereavement services, within Buckinghamshire and Hertfordshire and our patient services are available to adults, as well as patients transitioning into adult services (16 to 25 years.) Bereavement support is offered for all ages to families of patients and those around them, as well as throughout the community, in schools and workplaces.

We are proud to offer care in the place that best suits the individuals needs, whether that's at home, in a care home, in a short stay in our inpatient unit, out in the community, or in our purpose-built Living Well Centre facilities. As a hospice care charity, we have offered this support, free of charge, for over 40 years.

Our staff team of 340+ includes a wide range of patient-facing disciplines plus operational support based in Watford, Tring, St Albans, Chalfont St Giles and Berkhamsted. The Charity is now one of the larger UK hospice charities, reaching a GP population of 797,037 of whom 75% live in Hertfordshire and 25% in Buckinghamshire.

Details

Date posted

08 August 2025

Pay scheme

Other

Salary

£28,751 a year

Contract

Permanent

Working pattern

Full-time

Reference number

NTX1123128

Job locations

Rennie House

Tring

HP23 4JX


Job description

Job responsibilities

You will therefore need to demonstrate your abilities in the following areas:

  • Support the BOPM & ACP roles to ensure a professional and efficient service is delivered across community services ensuring internal and external communication processes are effective.
  • With agreement complete any delegated work such as organising meetings, preparing reports.
  • Support and co-ordinate the Community Services BOPM & ACP workflow.
  • Be responsible for efficient and effective digital office management processes, ensuring patient and personal data quality assurance systems are in place and managing staffing rotas.
  • Be the contact person and act on behalf of the Community BOPM & ACP, proactively managing incoming communications and distributing tasks as required and sharing internal news updates.
  • Work with the BOPM & ACP to produce accurate and timely reports, statistical analyses, forms, information for clinical audit and governance, etc. as required.

Job description

Job responsibilities

You will therefore need to demonstrate your abilities in the following areas:

  • Support the BOPM & ACP roles to ensure a professional and efficient service is delivered across community services ensuring internal and external communication processes are effective.
  • With agreement complete any delegated work such as organising meetings, preparing reports.
  • Support and co-ordinate the Community Services BOPM & ACP workflow.
  • Be responsible for efficient and effective digital office management processes, ensuring patient and personal data quality assurance systems are in place and managing staffing rotas.
  • Be the contact person and act on behalf of the Community BOPM & ACP, proactively managing incoming communications and distributing tasks as required and sharing internal news updates.
  • Work with the BOPM & ACP to produce accurate and timely reports, statistical analyses, forms, information for clinical audit and governance, etc. as required.

Person Specification

Additional Criteria

Essential

  • Strong organisational skills.
  • Attention to detail
  • Flexibility and openness to change
  • Sensitivity and empathy, with effective listening skills
  • Resourcefulness and excellent time management skills
  • Ability to take initiative
  • Excellent verbal and written communication skills
  • Track record of motivating and developing a high performing team.
  • Experience of good customer service and complaint handling
  • A good understanding of Microsoft Office; PowerPoint, Word, Excel, Outlook, and Teams plus databases and record keeping technology
Person Specification

Additional Criteria

Essential

  • Strong organisational skills.
  • Attention to detail
  • Flexibility and openness to change
  • Sensitivity and empathy, with effective listening skills
  • Resourcefulness and excellent time management skills
  • Ability to take initiative
  • Excellent verbal and written communication skills
  • Track record of motivating and developing a high performing team.
  • Experience of good customer service and complaint handling
  • A good understanding of Microsoft Office; PowerPoint, Word, Excel, Outlook, and Teams plus databases and record keeping technology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rennie Grove Peace Hospice Care

Address

Rennie House

Tring

HP23 4JX


Employer's website

https://renniegrovepeace.org/ (Opens in a new tab)

Employer details

Employer name

Rennie Grove Peace Hospice Care

Address

Rennie House

Tring

HP23 4JX


Employer's website

https://renniegrovepeace.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant

Recruitment Team

recruitment@renniegrovepeace.org

Details

Date posted

08 August 2025

Pay scheme

Other

Salary

£28,751 a year

Contract

Permanent

Working pattern

Full-time

Reference number

NTX1123128

Job locations

Rennie House

Tring

HP23 4JX


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