Rennie Grove Peace Hospice Care

Head of Quality & Governance

Information:

This job is now closed

Job summary

The purpose of this role is to:

  • Support the Director of Quality, Governance & Impact to deliver high-quality services across Rennie Grove Peace Hospice Care (RGP) in line with the organisation's strategic objectives ensuring systems and processes are in place to demonstrate quality outcomes.
  • Provide independent assurance on organisation wide regulatory and legal requirements.
  • Developing and monitoring audits of RGP clinical and non-clinical practice through a robust and effective governance framework.
  • Lead the development and implementation of quality improvement initiatives within the governance framework to ensure services meet national standards and are compliant with CQC, Charity Commission and other regulatory bodies.
  • Provide expert professional leadership and advice on the delivery of high-quality care and good governance to all RGP service areas.
  • Manage the Quality & Governance team, taking responsibility for ensuring all areas of the service are delivered and effective, while addressing concerns and taking immediate actions when required.
  • Deputise for the Director of Quality, Governance & Impact when required.

Please note the salary for this role has been increased to £53,755 per annum.

Main duties of the job

  • Working closely with all senior leads across the organisation to ensure effective achievement of high-quality services in both clinical and non-clinical areas.
  • Ensure all leads comply with the governance functions of RGP, addressing any concerns as they arise and supporting leads to rectify areas of concern.
  • Working closely with the Chief Clinical Officer (CCO) & Senior Clinical Team (SCT) to embed all aspects of clinical governance & quality.
  • Contributing to the development of organisation policies and ensuring procedures and guidelines are complete, current, evidence based and catalogued.
  • Developing the clinical and non-clinical audit programme, ensuring robust systems are in place, analysing the results and ensuring recommendations to develop services and practice are implemented.
  • Working with senior managers and statutory leads ensuring standards and legislative requirements are met and accurate records kept.
  • Ensuring strategies are in place to deliver measurable and sustainable improvement in quality and safety across all RGP services, in line with best local and national practice.
  • Working with the CCO & CLT agree standards of care and training needs to achieve improved quality outcomes, demonstrate impact, linking with the clinical audit and care quality commission requirements.
  • Ensuring the Clinical Governance Committee, Risk & Audit Committee and associated groups are well informed and operate effectively within the organisation's governance model.

About us

At Rennie Grove Peace Hospice Care, we're all about making every moment matter for our patients and families, and you can play your part in that. We will support people of all ages who are affected by a progressive life-limiting illness (and those who care for them), to live as well as possible by providing choice and ease access to a wide range of palliative care and bereavement services across Buckinghamshire and Hertfordshire. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. Its important work and, to make it all happen, we need talented and passionate people.

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

£51,971 a year

Contract

Permanent

Working pattern

Full-time

Reference number

NTX1049532

Job locations

Grove House

Waverley Road

St Albans

Hertfordshire

AL3 5QX


Rennie House

Icknield Way Industrial Estate

Tring

Hertfordshire

HP23 4JX


Peace Hospice

Peace Drive

Watford

Hertfordshire

WD17 3PH


Job description

Job responsibilities

  • Provide leadership, vision and direction to the directorate, ensuring all staff understand and work towards RGP Quality & Governance objectives.
  • Lead and manage a team of direct reports, carrying out individual performance reviews and supporting their ongoing personal development through coaching and training.
  • Review developments in the clinical field and requirements of all regulatory bodies, inputting to the clinical operational strategy set by the COO.
  • With support from the Quality and Assurance Manager, ensure CQC evidence is gathered, documented and accessible.
  • Monitor the frameworks and approach for reporting of notifications to CQC.
  • Monitor the audit function to ensure the regulatory requirements of the organisation are met and support RGP as a learning organisation.
  • Coordinate and agree the quality and clinical audit schedule, working closely with all leads and monitor delivery against the agreed schedule.
  • Review trends of incidents ensuring investigations and analysis are completed, and change implemented when required to improve quality, safety and patient / user experience.
  • Monitor all complaints, ensuring timely and appropriate investigation is undertaken and outcomes are actioned to improve services across RGP.
  • Proactively participate in research, disseminating relevant information, support training to staff and adopting innovations in practice.
  • Facilitate, monitor and participate in the clinical supervision for designated clinical staff and volunteers.

Job description

Job responsibilities

  • Provide leadership, vision and direction to the directorate, ensuring all staff understand and work towards RGP Quality & Governance objectives.
  • Lead and manage a team of direct reports, carrying out individual performance reviews and supporting their ongoing personal development through coaching and training.
  • Review developments in the clinical field and requirements of all regulatory bodies, inputting to the clinical operational strategy set by the COO.
  • With support from the Quality and Assurance Manager, ensure CQC evidence is gathered, documented and accessible.
  • Monitor the frameworks and approach for reporting of notifications to CQC.
  • Monitor the audit function to ensure the regulatory requirements of the organisation are met and support RGP as a learning organisation.
  • Coordinate and agree the quality and clinical audit schedule, working closely with all leads and monitor delivery against the agreed schedule.
  • Review trends of incidents ensuring investigations and analysis are completed, and change implemented when required to improve quality, safety and patient / user experience.
  • Monitor all complaints, ensuring timely and appropriate investigation is undertaken and outcomes are actioned to improve services across RGP.
  • Proactively participate in research, disseminating relevant information, support training to staff and adopting innovations in practice.
  • Facilitate, monitor and participate in the clinical supervision for designated clinical staff and volunteers.

Person Specification

Qualifications

Essential

  • Registered clinical professional.

Desirable

  • Degree or Masters level education.
  • Leadership / management training.

Experience

Essential

  • Proven experience of working in a senior leadership role focusing on quality, governance systems and processes.
  • Experience of working in quality & governance in healthcare delivery and compliance with regulatory frameworks.
  • Experience of managing and leading teams / services at senior level.
  • Proven experience of researching, evaluating, and implementing changes in practice.
  • Evidence of successful project management focusing on developing services.

Desirable

  • Experience of leading and motivating teams of volunteers.

Additional Criteria

Essential

  • Ability to analyse complex data / information and develop clear and well-defined reports.
  • Excellent planning and organisational skills.
  • Resilience to tackle complex issues and competing demands.
  • Ability to remain calm under pressure and deliver to deadlines.
  • Evidence of continued personal and academic development.
  • Proficient in Microsoft Office package (Outlook, MS Teams, Excel, Word, PowerPoint).
  • High level of interpersonal skills and the ability to build good working relationships.
  • Ability to communicate effectively both verbally and in written forms.
  • Ability to engage with a wide range of stakeholders, including staff, patients / service users, board members, regulators, commissioners and external bodies.
  • Sensitivity and understanding to the needs of your team and customers, many of whom may have experienced Rennie Grove Peace services or be bereaved.

Desirable

  • Successful budget management.
  • Knowledge of palliative care issues.
  • Knowledge of PSIRF and implementation.
  • Strong problem-solving skills and able to implement new initiatives.
Person Specification

Qualifications

Essential

  • Registered clinical professional.

Desirable

  • Degree or Masters level education.
  • Leadership / management training.

Experience

Essential

  • Proven experience of working in a senior leadership role focusing on quality, governance systems and processes.
  • Experience of working in quality & governance in healthcare delivery and compliance with regulatory frameworks.
  • Experience of managing and leading teams / services at senior level.
  • Proven experience of researching, evaluating, and implementing changes in practice.
  • Evidence of successful project management focusing on developing services.

Desirable

  • Experience of leading and motivating teams of volunteers.

Additional Criteria

Essential

  • Ability to analyse complex data / information and develop clear and well-defined reports.
  • Excellent planning and organisational skills.
  • Resilience to tackle complex issues and competing demands.
  • Ability to remain calm under pressure and deliver to deadlines.
  • Evidence of continued personal and academic development.
  • Proficient in Microsoft Office package (Outlook, MS Teams, Excel, Word, PowerPoint).
  • High level of interpersonal skills and the ability to build good working relationships.
  • Ability to communicate effectively both verbally and in written forms.
  • Ability to engage with a wide range of stakeholders, including staff, patients / service users, board members, regulators, commissioners and external bodies.
  • Sensitivity and understanding to the needs of your team and customers, many of whom may have experienced Rennie Grove Peace services or be bereaved.

Desirable

  • Successful budget management.
  • Knowledge of palliative care issues.
  • Knowledge of PSIRF and implementation.
  • Strong problem-solving skills and able to implement new initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rennie Grove Peace Hospice Care

Address

Grove House

Waverley Road

St Albans

Hertfordshire

AL3 5QX


Employer's website

https://renniegrovepeace.org/ (Opens in a new tab)

Employer details

Employer name

Rennie Grove Peace Hospice Care

Address

Grove House

Waverley Road

St Albans

Hertfordshire

AL3 5QX


Employer's website

https://renniegrovepeace.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Recruitment Team

recruitment@renniegrovepeace.org

01494877213

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

£51,971 a year

Contract

Permanent

Working pattern

Full-time

Reference number

NTX1049532

Job locations

Grove House

Waverley Road

St Albans

Hertfordshire

AL3 5QX


Rennie House

Icknield Way Industrial Estate

Tring

Hertfordshire

HP23 4JX


Peace Hospice

Peace Drive

Watford

Hertfordshire

WD17 3PH


Privacy notice

Rennie Grove Peace Hospice Care's privacy notice (opens in a new tab)