Job summary
Teesside Together is excited to be actively recruiting for Administrators to join our dynamic team providing gold standard sexual health care to patients across Teesside.
From reception duties and back-office support, to inputting data into medical records and processing test results, you will play a vital role in our team's work.
We are looking for a dedicated team-player who believes in putting the patient first and working at all times to improve the health of local people.
There are multiple positions available and we will consider applicants for up to 30 hours a week.
Main duties of the job
As an Administrator, you will maintain administrative systems and work in a variety of settings within the service, including undertaking reception duties, offering back-office support, manning the helpline.
You will also play a key role in maintaining patient confidentiality, ensuring a safe and respectful environment, working with the team to ensure patients are accessing appropriate care and treatment in a timely manner.
About us
Teesside Together is a sexual health service run by a collaboration of three organisations: Elm Alliance, Hartlepool and Stockton Health, and University Hospitals Tees.
We are guided by our core aim: to improve the sexual health, and therefore overall health, of everyone living in Teesside.
Relationships are key to everything we do, because we believe that by creating a strong, communicative network of local teams, we can ensure that patient care is centred in the work that we do.
When you join our team, we want to help you to do your best for our patients, so we offer flexible working, friendly management, and a supportive workplace. Having the right attitude is the start all good care, so if you are positive, enthusiastic, and treat people brilliantly, then this could be the place for you.
We operate to a gold standard in everything we do, because that's what our patients deserve. So, if job satisfaction, for you comes from knowing that you made a difference, we would love to hear from you!
Job description
Job responsibilities
In accordance with service requirements, you will:
- Perform reception desk duties, including, but not limited to:
- Greeting and registering patients
- Booking appointments
- Handling general enquiries from patients, healthcare professionals, and the public
- Manage incoming calls, dealing with enquiries or signposting to other team members as appropriate.
- Recording messages to clinical team members, ensuring that they are accurate and passed to the relevant team member.
- Sending appointment reminders to patients attending all of our sites, using the appropriate digital system.
- Processing postal test results, matching unallocated results to the corresponding patient records and actioning them, where necessary.
- Dealing effectively with incoming and outgoing post, including distributing incoming post to appropriate team members.
- Running reports from the SystmOne clinical system, on a regular and ad-hoc basis.
- Managing patient records and results to a high standard of data quality, including ensuring contact details are accurate and assisting with data input.
- Booking translators for appointments, where necessary.
- Producing letters, as required.
- Supporting with the administrative needs of the spoke clinics.
Professional Development
- Keep up to date with all mandatory training to ensure compliance and competence.
- Attend training courses in house, online, and externally, to develop expertise and further knowledge.
- Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with Teesside Together.
- Express needs or desire for further training and work within own remit at all times.
- Participate in appraisals, performance reviews and professional development plans on an ongoing basis with Teesside Together when required.
Equality & Diversity
- Ensure all patient groups accessing the service receive a safe, welcoming, non-judgemental, and confidential service.
- Support our culture, which promotes equality and values diversity.
- Be aware of, and committed to, our equality and diversity policies, and actively promote equality and diversity issues relevant to the post.
- Through your own actions and the example you provide to others, uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect.
- Ensure that individuals are given equal access to care and services.
Job description
Job responsibilities
In accordance with service requirements, you will:
- Perform reception desk duties, including, but not limited to:
- Greeting and registering patients
- Booking appointments
- Handling general enquiries from patients, healthcare professionals, and the public
- Manage incoming calls, dealing with enquiries or signposting to other team members as appropriate.
- Recording messages to clinical team members, ensuring that they are accurate and passed to the relevant team member.
- Sending appointment reminders to patients attending all of our sites, using the appropriate digital system.
- Processing postal test results, matching unallocated results to the corresponding patient records and actioning them, where necessary.
- Dealing effectively with incoming and outgoing post, including distributing incoming post to appropriate team members.
- Running reports from the SystmOne clinical system, on a regular and ad-hoc basis.
- Managing patient records and results to a high standard of data quality, including ensuring contact details are accurate and assisting with data input.
- Booking translators for appointments, where necessary.
- Producing letters, as required.
- Supporting with the administrative needs of the spoke clinics.
Professional Development
- Keep up to date with all mandatory training to ensure compliance and competence.
- Attend training courses in house, online, and externally, to develop expertise and further knowledge.
- Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with Teesside Together.
- Express needs or desire for further training and work within own remit at all times.
- Participate in appraisals, performance reviews and professional development plans on an ongoing basis with Teesside Together when required.
Equality & Diversity
- Ensure all patient groups accessing the service receive a safe, welcoming, non-judgemental, and confidential service.
- Support our culture, which promotes equality and values diversity.
- Be aware of, and committed to, our equality and diversity policies, and actively promote equality and diversity issues relevant to the post.
- Through your own actions and the example you provide to others, uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect.
- Ensure that individuals are given equal access to care and services.
Person Specification
Knowledge
Essential
- Awareness of equality and diversity concerns / measures, particularly in healthcare
- Awareness of the importance of confidentiality, privacy, and dignity
Skills
Essential
- Effective communication skills, especially when talking to patients, relatives, and carers
- Ability to provide individualised care with empathy
- Ability to plan and prioritise your own workload
- Attention to detail
- Basic computer skills
Desirable
- SystmOne clinical system skills
Experience
Essential
- Recent experience of working in a patient or customer facing setting
Desirable
- Previous experience of working in an NHS service
Qualifications
Essential
- Current, full UK driving licence and daily access to a car with business insurance
Person Specification
Knowledge
Essential
- Awareness of equality and diversity concerns / measures, particularly in healthcare
- Awareness of the importance of confidentiality, privacy, and dignity
Skills
Essential
- Effective communication skills, especially when talking to patients, relatives, and carers
- Ability to provide individualised care with empathy
- Ability to plan and prioritise your own workload
- Attention to detail
- Basic computer skills
Desirable
- SystmOne clinical system skills
Experience
Essential
- Recent experience of working in a patient or customer facing setting
Desirable
- Previous experience of working in an NHS service
Qualifications
Essential
- Current, full UK driving licence and daily access to a car with business insurance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
