Administrative Assistant

Job summary

This job advert has been posted by Hartlepool & Stockton Health on behalf of one of our member practices, Tennant Street Medical Practice. In this role,you will play a vital role in the day-to-day running of Tennant Street Medical Practice. This is a patient-facing and administrative role where you will be the first point of contact for patients, healthcare professionals, and external partners.

You will support the delivery of high-quality healthcare services by managing a range of administrative and reception duties, including telephone and desk-based support, clinical coding, document management, audio typing, and prescription processing. You will also assist with patient recall systems, maintain accurate records, and ensure a professional and welcoming environment for all visitors.

Main duties of the job

Reception & Front Desk: Greeting patients, handling enquiries, booking appointments, managing phone calls, and checking patients in.

Administration: Processing prescriptions, scanning and filing documents, handling incoming/outgoing mail, and supporting recall for chronic disease clinics.

Clinical Support: Audio typing, clinical coding, assisting with medical reports and forms, and updating patient records accurately.

Team Contribution: Attending meetings, supporting practice improvements, and participating in training and development.

Systems & Data Management: Using IT systems (e.g. SystmOne) to manage appointments, input clinical information, and maintain confidentiality at all times.

About us

Hartlepool and Stockton Health is a GP federation created in 2016 to support primary care and to develop and run services across practices in our region. We are proud to say that our membership includes every doctors surgery in the Hartlepool and Stockton area. Run by and for local people, we are committed to being innovators in the field of primary care, bettering outcomes, and above all helping people.