Receptionist

Job description

Job responsibilities

Patient and Community Services includes: making appointments with Doctors, Nurses, Pharmacists and other members of the Primary Care Team, dealing with requests for home visits, taking requests for repeat prescriptions, and process these according to practice procedure, taking and passing on messages accurately, dealing with enquiries from patients, other Surgeries, Hospitals and outside agencies.

Desk duties include: check in patients attending for appointments and direct them to the appropriate Doctor or Nurse, when required, make appointments with Doctors, Nurses, and other members of the Primary Health Care Team, supplying practice and health promotion information to patients, deal with patient enquiries, giving non-medical advice where appropriate, advise and register new patients, ensuring correct registration procedure is followed, receive laboratory specimens from patients and complete all the necessary forms, advise patients on the leaving and collection of medical and/or insurance forms and any possible charges, sending out letters to patients for follow-up, health promotion campaigns etc, be aware of non-NHS services for which charges are made and inform patients requesting such services, ensure that the necessary forms are completed for transmission to the appropriate recipient.

Administration includes: processing both incoming and outgoing mail, processing letters, test results in patients computer records, using appropriate clinical codes, collection, inputting and extraction of information on the computer system in a methodical and careful manner and in accordance with Practice Policy, scanning of patient correspondence and document management, other administrative functions as required.

Human Resources includes: attend, participate in and contribute to staff meetings, identify needs for own training, participate in induction for new receptionists /trainees/other relevant staff, participate in practice procedures for appraisal, adhere to the designated responsibilities within the staff handbook.

Premises and Equipment includes: adhere to all measures designed for the health, safety and security of the building, maintain adequate stocks of stationery and other supplies, order supplies within agreed protocols, monitor equipment and report operating problems.

Information and Management Technology includes: ensure appropriate administrative data is recorded in computerised records; retrieve information from searches and reports as directed, comply with all systems for data security and protection, report problems with the servicing and maintenance of computer systems and hardware.

This Job Description is not comprehensive and the post holder will be expected to undertake any duties delegated by the Practice Manager, Line Manager or Partners that are commensurate with their grade.

Person Specification

Experience

Desirable

• Knowledge of SystmOne
• Previous GP practice experience
• Knowledge of NHS Read/SNOMED codes

Competencies

Essential

• Pleasant, friendly manner
• Ability to remain calm in a busy and dynamic environment
• Ability to work as part of a team
• Ability to work unsupervised
• Accuracy and attention to detail
• Excellent communication skills
• Excellent time-keeping
• Excellent IT Skills
• Organisational skills
• Self-motivated
• Understanding of confidentially in a working environment

Qualifications

Essential

• Good standard of general education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Gloucester House

72 Church Road

Stockton

Teesside

TS18 1TW

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)