Receptionist

Job summary

Hartlepool & Stockton Health is posting the following job on behalf of one of our member practices. Alma Medical Centre, is a friendly supportive GP Practice is Stockton. We are looking to recruit a part-time receptionist to join our busy reception team. The successful candidate will be a point or contact in assisting patients to receive appropriate professional healthcare, be welcoming and deliver a high quality, professional and patient focused care.

Main duties of the job

Receiving patients, making appointments, dealing with patient queries.

Processing telephone requests for appointments, telephone queries and ensuring callers are directed to the appropriate healthcare professional or external health care provider to address the patient's needs.

Taking messages and passing on information.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Signposting patients to appropriate health professionals and services.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Keeping the reception area, notice boards, leaflet etc. tidy and presentable.

Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.

To assist with the gathering of information such as QOF and audits.

Processing repeat prescriptions in accordance with practice guidelines

About us

Hartlepool and Stockton Health is a GP federation created in 2016 to support primary care and to develop and run services across practices in our region. We are proud to say that our membership includes every doctors surgery in the Hartlepool and Stockton area. Run by and for local people, we are committed to being innovators in the field of primary care, bettering outcomes, and above all helping people.