Receptionist

Job description

Job responsibilities

Main Duties and Responsibilities

You will be responsible for:

• Being a key holder
• Switching telephone service at appropriate times of the day
• Checking the Doctor's consulting rooms and the additional staff room before each surgery
• Answering the telephone, making appointments, and recording requests for home visits
• Receiving patients at the reception desk and recording their arrival on the appointment system
• Directing patients to consulting rooms
• Operating the appointment system
• Registering patients for Patient Access Online system and assisting with queries
• Sending text messages to patients, via the Mjog texting system, as appropriate
• Receiving repeat prescription requests, preparing them, and processing them via the computer
• Receiving and accurately recording details of messages, ensuring all messages reach the relevant personnel
• Assisting in the dispensary, when required
• Printing patient information leaflets, when requested
• Participating in data collection
• Acquiring a working knowledge of computers in practice
• Keeping the waiting area clean and tidy during the day
• Checking patient toilet between surgeries
• Printing appointment lists for afternoon / following morning clinics
• Checking the home visit book and printing patient summaries

Additional Responsibilities

You will also be responsible for:

• Co-ordinating child immunisations
• Shopping, monthly, for staff refreshment supplies
• Checking, testing, and updating the files for, fire alarms
• Ordering supplies for Nurses and Housekeeping
• Checking INR / DMARD bloods weekly and reviewing appointments
• Organising postnatal appointments and immunisations

You may be required to perform other related duties from time to time.

This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.

Person Specification

Skills

Essential

• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of Office and Outlook
• SystmOne skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward-thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Evidence of continuing professional development

Experience

Essential

• Experience of working with the general public / patients

Desirable

• Experience of working in Primary Care
• Broad knowledge of General Practice

Qualifications

Essential

• GCSE (or equivalent) in English at Grade C or above
• GCSE (or equivalent) in Maths at Grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Park Lane Surgery

Redmarshall Street

Stillington

Stockton-on-tees

Cleveland

TS21 1JS

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)