Job summary
We're glad to be able to offer the chance for a Medical Receptionist / Administrator to join our friendly team at The Densham Surgery.
We're looking for either one full time or two part time staff members, depending on the applicants.
Main duties of the job
You will be responsible for providing morning / afternoon reception / admin duties, supporting both the GPs and the nursing team.
About us
At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.
As part of this support, we are hosting this job advert on behalf one of our member practices, The Densham Surgery.
Job description
Job responsibilities
Main Duties
- Operate day-to-day duties on the computerised appointment system.
- Receive patients and make appointments with doctors, nurses, and attached primary care staff.
- Make remote appointment bookings into the 7 Day Extended Hours Service, run by H&SH.
- Answer the telephone and deal with appointments and enquiries.
- Accept requests for, and hand out, prescriptions.
- Register patients for SystmOnline services.
- Gain patients' Data Sharing Consent status, re. the new model of share on SystmOne.
- Accept pathology lab samples and complete the appropriate pathology lab forms to be sent to the North Tees Pathology Laboratory.
- Request pathology tests using the electronic ICE system.
- Undertake the admin duties around INR finger prick testing.
- Book interpreters and liaise with patients, where relevant.
- Set up electronic referrals to Community Services, e.g. Phlebotomy, District Nursing, etc..
- Open the incoming internal mail in the morning, stamp with the date, and place in the GPs' trays.
- Deal with outgoing post, i.e. external mail.
- Deal with cash receipts.
- Give out results to patients via Pathology Links (after 3pm).
- Manage your personal NHS Mail Account.
- Assist the secretaries with patient related queries regarding hospital appointments.
- Undertake set filing.
- Process repeat prescriptions, in line with the Practice's repeat prescribing protocol (ETP).
- Scan incoming internal mail to clinicians, using electronic document workflow.
- Enter data onto the clinical system, ensuring quality data input, in line with current read-code guidelines.
This Job Description is not exhaustive and you may be required to take on other duties within the Practice, as and when the need arises.
Job description
Job responsibilities
Main Duties
- Operate day-to-day duties on the computerised appointment system.
- Receive patients and make appointments with doctors, nurses, and attached primary care staff.
- Make remote appointment bookings into the 7 Day Extended Hours Service, run by H&SH.
- Answer the telephone and deal with appointments and enquiries.
- Accept requests for, and hand out, prescriptions.
- Register patients for SystmOnline services.
- Gain patients' Data Sharing Consent status, re. the new model of share on SystmOne.
- Accept pathology lab samples and complete the appropriate pathology lab forms to be sent to the North Tees Pathology Laboratory.
- Request pathology tests using the electronic ICE system.
- Undertake the admin duties around INR finger prick testing.
- Book interpreters and liaise with patients, where relevant.
- Set up electronic referrals to Community Services, e.g. Phlebotomy, District Nursing, etc..
- Open the incoming internal mail in the morning, stamp with the date, and place in the GPs' trays.
- Deal with outgoing post, i.e. external mail.
- Deal with cash receipts.
- Give out results to patients via Pathology Links (after 3pm).
- Manage your personal NHS Mail Account.
- Assist the secretaries with patient related queries regarding hospital appointments.
- Undertake set filing.
- Process repeat prescriptions, in line with the Practice's repeat prescribing protocol (ETP).
- Scan incoming internal mail to clinicians, using electronic document workflow.
- Enter data onto the clinical system, ensuring quality data input, in line with current read-code guidelines.
This Job Description is not exhaustive and you may be required to take on other duties within the Practice, as and when the need arises.
Person Specification
Practical and Intellectual Skills
Essential
- Confident in relating to / communicating with the general public
- Good telephone skills
- A sound understanding of IT systems
- Ability to cope in a busy environment
- Ability to demonstrate team working skills
- A patient / service user centred attitude
Training
Desirable
- Training in Receptionist / Administration Duties
- Training in Information Technologies
Experience
Essential
- Previous, up-to-date experience in a Receptionist role within the Primary Care Setting (i.e. within the last 12 months)
Qualifications
Desirable
- AMSPAR Medical Receptionist Certificate, or equivalent
Special Knowledge
Essential
- Ability to use information and communications technology safely, effectively, and efficiently
Desirable
- Knowledge of medical, clinical IT systems
- Disability awareness
- Cultural awareness
- Knowledge of Health and Social Care agencies within the local area
Person Specification
Practical and Intellectual Skills
Essential
- Confident in relating to / communicating with the general public
- Good telephone skills
- A sound understanding of IT systems
- Ability to cope in a busy environment
- Ability to demonstrate team working skills
- A patient / service user centred attitude
Training
Desirable
- Training in Receptionist / Administration Duties
- Training in Information Technologies
Experience
Essential
- Previous, up-to-date experience in a Receptionist role within the Primary Care Setting (i.e. within the last 12 months)
Qualifications
Desirable
- AMSPAR Medical Receptionist Certificate, or equivalent
Special Knowledge
Essential
- Ability to use information and communications technology safely, effectively, and efficiently
Desirable
- Knowledge of medical, clinical IT systems
- Disability awareness
- Cultural awareness
- Knowledge of Health and Social Care agencies within the local area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
