Dispenser / Admin

Job description

Job responsibilities

Main Responsibilities

• Assist patients with their prescriptions
• Take repeat prescription requests, prepare and process them via the computer
• Prepare, check, and dispense prescriptions
• Order / receive and enter drugs into the computer
• Prepare and send monthly prescriptions to Pricing Authority
• Take a weekly balance of the vaccines in the fridge
• Collect and record prescription fees
• Maintain Controlled Drug Records
• Liaise with Medical Reps and update bonus schemes
• Participate in data collection, e.g. vaccine report and expiry stock report
• Acquire a working knowledge of computers in the practice
• Check out-of-date drugs in Dispensary stock
• Order Dispensary stock and stationery
• Answer telephone, make appointments and record details for requests for home visits when necessary
• Operate the appointment system
• Take and record details of messages ensuring that all messages reach the relevant personnel
• Extract clinical data from correspondence and READ code in computer records
• Scan and attach clinical correspondence to patients computer records
• Process electronic discharge summaries / clinic letters / patient contact forms etc.
• Process e-consult and AccurRx contacts and photographs
• Attend relevant training sessions and meetings when required

You may be required to perform other related duties from time to time.

This Job Description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.

Person Specification

Experience

Essential

• Experience of Working in a Dispensary
• Experience of Working with the General Practice

Desirable

• Experience of Working in Primary Care
• Broad Knowledge of General Practice

Skills

Essential

• Clear, Polite Telephone Manner
• Effective Time Management (Planning and Organising)
• Ability to Work as a Team Member and Autonomously
• Good Interpersonal Skills
• Problem Solving and Analytical Skills
• Ability to Follow Policy and Procedure

Desirable

• Excellent Communication Skills (Written and Oral)
• Strong IT Skills
• Competent in the Use of Office and Outlook
• Competent in the Use of SystmOne
• Ability to Promote Best Practice Regarding all Pharmaceutical Matters
• Capable of Managing Payments (Invoices, Cash, etc.)
• Ability to Effectively Manage Stock, Including Ordering, Rotation, Disposal, etc.

Other Requirements

Essential

• Flexibility to Work Outside of Core Office Hours
• Evidence of Continuing Professional Development

Qualifications

Essential

• Qualified Dispenser
• GCSE (or equivalent) English and Maths at Grade C+

Personal Qualities

Essential

• Polite and Confident
• Flexible and Cooperative
• Motivated
• Forward Thinker
• High Levels of Integrity and Loyalty
• Sensitive and Empathetic in Distressing Situations
• Ability to Work Under Pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hartlepool & Stockton Health [H&SH]

Address

Park Lane Surgery

Redmarshall Street

Stillington

Stockton-on-tees

Cleveland

TS21 1JS

Employer's website

https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)