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St Michael's Hospice (Hastings & Rother)

Clinical Administrator

The closing date is 09 February 2026

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Job summary

The Hospice is looking for an experienced administrator to join the Hospice Clinical Administration team on a permanent contract. This role does include covering Saturday mornings (8am to 12pm) as part of a rota, however this is not expected to be more than once a month and does attract enhanced rates of pay. Working hours in the week would include some 8am starts and/or finishing at 5pm.

Duties will include dealing with telephone enquiries from patients, clients and healthcare professionals; liaising with staff, managers and clinicians across the Hospice to provide administration support; typing dictated letters and reports; scanning; photocopying, data entry; processing incoming referrals, etc.

Excellent communication skills are essential and you will have experience of working in a busy administration department where confidentiality and sensitivity are vital. You should be a proficient user of Microsoft Office applications and have accurate typing and data entry skills. You should also be able to prioritise and organise your own workload to meet deadlines. Due to the nature of work, a DBS check will be required.

Main duties of the job

To provide comprehensive administrative support integrated with all clinical services across seven days a week. Working closely with Clinical Leads to ensure the day to day smooth running of the ward and clinical areas, working unsupervised and flexibly across clinical areas of IPU, Community, Wellbeing, & Bereavement. To manage own work load and ensure this is integrated with team requirements as set by the Clinical Admin Manager, being proactive in sharing the teams workload in order to meet required response times.

About us

At St Michaels Hospice, we are committed to providing a supportive and inclusive work environment for our employees. We offer a range of benefits to ensure that our employees feel valued and supported, including:

  • A good pension scheme with the option to continue any existing NHS pension scheme membership
  • Benenden Health membership
  • Up to 33 days annual leave plus bank holidays
  • Subsidised employee meals and free refreshments
  • Free parking
  • Supportive supervision and a proactive Education Department to support with your continued professional development including preceptorship if you are newly qualified
  • Access to the Blue Light card scheme and its discounts

We believe that our employees are our greatest asset, and we are committed to investing in their professional development and well-being. We invite you to join our team and make a meaningful difference in the lives of our patients and their families.

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£24,382.90 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0518-26-0000

Job locations

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB


Job description

Job responsibilities

Patient/Client facing

1.1 To provide full administrative support to clinical departments and leads working in different areas, as allocated on a rota basis.

1.2 To process new referrals on the electronic patient records system and support the Single Point of Access referral service, ensuring actions are completed and target response times met.

1.3 To support in the Community Hub with patient/carer calls and queries, under the support of nursing team with the addition of the Hospice Line introduction.

1.4 To be the first point of contact for telephone referrals, appointments and enquiries from patients, families and other health care professionals, escalating clinical matters to the relevant clinician.

1.5 To provide person centred support to patients, clients and families, listening to their concerns and using skilled communication to ascertain sufficient details to inform appropriate response including providing skilled empathetic support to patients, clients and family members who may be in distress and escalate appropriately.

Logistical/admin support

1.6 To support the effective co-ordination of appointments, visits and patient transport.

1.7 To work in close partnership with clinical leads to ensure relevant literature and information is up to date and readily available for patients, clients and families.

1.8 To produce patient/client letters working from templates or dictation.

1.9 To provide administrative support, including preparation of relevant paperwork and reports, and accurate note taking of actions or minutes, for clinical meetings e.g. IDT meetings and daily handovers.

1.10 To provide support with transfer of care arrangements, which may include booking transport, onward referrals and liaison with other care professionals or contacting undertakers.

1.11 To provide Clinical Leads with support to arrange services and user engagement events, including invites, co-ordination of events and practicalities.

1.12 To undertake any other appropriate duties when required demonstrating both flexibility and support as delegated by the Clinical Admin Manager

1.13 To provide administrative cover on occasional Saturdays (apprx. 6 weekly) based in the community hub

Systems and data

1.14 To accurately input, upload, update and retrieve data in a timely manner, using the electronic patient records system and other approved data assets.

1.15 To support the co-ordination of collection and input of outcome measures, including reviews at agreed intervals.

Job description

Job responsibilities

Patient/Client facing

1.1 To provide full administrative support to clinical departments and leads working in different areas, as allocated on a rota basis.

1.2 To process new referrals on the electronic patient records system and support the Single Point of Access referral service, ensuring actions are completed and target response times met.

1.3 To support in the Community Hub with patient/carer calls and queries, under the support of nursing team with the addition of the Hospice Line introduction.

1.4 To be the first point of contact for telephone referrals, appointments and enquiries from patients, families and other health care professionals, escalating clinical matters to the relevant clinician.

1.5 To provide person centred support to patients, clients and families, listening to their concerns and using skilled communication to ascertain sufficient details to inform appropriate response including providing skilled empathetic support to patients, clients and family members who may be in distress and escalate appropriately.

Logistical/admin support

1.6 To support the effective co-ordination of appointments, visits and patient transport.

1.7 To work in close partnership with clinical leads to ensure relevant literature and information is up to date and readily available for patients, clients and families.

1.8 To produce patient/client letters working from templates or dictation.

1.9 To provide administrative support, including preparation of relevant paperwork and reports, and accurate note taking of actions or minutes, for clinical meetings e.g. IDT meetings and daily handovers.

1.10 To provide support with transfer of care arrangements, which may include booking transport, onward referrals and liaison with other care professionals or contacting undertakers.

1.11 To provide Clinical Leads with support to arrange services and user engagement events, including invites, co-ordination of events and practicalities.

1.12 To undertake any other appropriate duties when required demonstrating both flexibility and support as delegated by the Clinical Admin Manager

1.13 To provide administrative cover on occasional Saturdays (apprx. 6 weekly) based in the community hub

Systems and data

1.14 To accurately input, upload, update and retrieve data in a timely manner, using the electronic patient records system and other approved data assets.

1.15 To support the co-ordination of collection and input of outcome measures, including reviews at agreed intervals.

Person Specification

Skills & Knowledge

Essential

  • Accurate typing and data entry skills
  • Attention to detail
  • Demonstrable IT skills e.g. Microsoft Office applications
  • Excellent organisation skills and be able to work under pressure and meet deadlines
  • Excellent communication skills including telephone, face to face and written
  • Ability to be flexible and respond to change in a positive manner
  • Approachable and tactful
  • Ability to work well within a team and on own initiative

Desirable

  • Use of electronic patient database i.e. Cross Care of similar
  • Audio typing ability
  • Logical approach to tasks and problem solving

Experience

Essential

  • Relevant experience of working in a busy administrative department where confidentiality and sensitivity are vital
  • Experience of using databases for input and analysis

Desirable

  • Experience of working in Clinical Administration
  • Experience of working in a health or social care setting
  • Experience of dealing with people from a variety of backgrounds

Qualifications

Essential

  • Good level of secondary education with demonstrable numeracy and literacy skills to level 3 equivalent

Desirable

  • Level 2 Diploma in Business Administration or similar
Person Specification

Skills & Knowledge

Essential

  • Accurate typing and data entry skills
  • Attention to detail
  • Demonstrable IT skills e.g. Microsoft Office applications
  • Excellent organisation skills and be able to work under pressure and meet deadlines
  • Excellent communication skills including telephone, face to face and written
  • Ability to be flexible and respond to change in a positive manner
  • Approachable and tactful
  • Ability to work well within a team and on own initiative

Desirable

  • Use of electronic patient database i.e. Cross Care of similar
  • Audio typing ability
  • Logical approach to tasks and problem solving

Experience

Essential

  • Relevant experience of working in a busy administrative department where confidentiality and sensitivity are vital
  • Experience of using databases for input and analysis

Desirable

  • Experience of working in Clinical Administration
  • Experience of working in a health or social care setting
  • Experience of dealing with people from a variety of backgrounds

Qualifications

Essential

  • Good level of secondary education with demonstrable numeracy and literacy skills to level 3 equivalent

Desirable

  • Level 2 Diploma in Business Administration or similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB


Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB


Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Recruitment

recruitment@stmichaelshospice.com

01424445177

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£24,382.90 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0518-26-0000

Job locations

St. Michaels Hospice

25 Upper Maze Hill

St. Leonards-on-sea

East Sussex

TN38 0LB


Supporting documents

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