Hub Coordinator - North East or Yorkshire

Job description

Job responsibilities

We are recruiting 2 Hub Co-ordinator to join the team in either Yorkshire or the North East of England on a 12 month fixed term contract

Salary: Marie Curie Pay Scale, aligned with AFC Band 2 £24,465 per annum pro rata + enhancements

Hours/Contract: Full Time - 37.5 hours per week and Part Time 25 hours per week

Contract Type: 12 month Fixed Term Contract

Based: Hybrid Home and either Newcastle or Bradford Hospice

Closing date: 2nd February 2026

Interview date: TBC

As a Hub Coordinator, you will play a key role as part of our clinical support team as you act as a first point of contact for all Marie Curie services in either Yorkshire or the North-East of England.

Collaborating closely with Senior Coordinators, you will help maintain the efficient operation of the coordination hub by liaising with both clinical support and management staff, as well as, volunteers, referrers, local CHC teams, and patients families and carers' during and after care.

You will oversee and facilitate the referral process, coordinate and schedule care as needed, ensuring precise data entry into both operational and clinical systems. This will involve use of Robotic Process Automation systems such as e Community, EMIS and SystemOne.

This position demands a high level of diplomacy, exceptional communication skills, and the ability to work accurately under pressure.

What were looking for:

• Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
• Experience in a customer care or mediation role, including dealing with complaints in a health setting
• Excellent communication, inter-personal and organisational skills
• A commitment to helping patients with complex care needs
• Ability to solve problems and take proactive action to address issues
• A desire to help others, work towards targets and develop their skills

What's in it for you:

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit Hub Discount Scheme
• Life assurance for all employees

To apply, please upload your most recent CV demonstrating, how you meet the person specification and why you would like to work for Marie Curie.

Additional information

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk

This role will be subject to receiving an enhanced DBS criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Person Specification

Experience

Essential

• Experience of working within a customer services environment
• Ability to use variety of strategies to meet the needs of the individual
• Producing management and statistical reports

Desirable

• Training
• Able to draw usefully on strengths gained from experience

Qualifications

Essential

• IT Literacy Microsoft Word Excel Email and internet

Desirable

• NVQ Level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marie Curie

Address

Newcastle Hospice

Marie Curie Drive,

Newcastle

NE4 6SS

Employer's website

https://www.mariecurie.org.uk/ (Opens in a new tab)