Job summary
We have an amazing opportunity for a Senior Hub Coordinator to join our London and home counties team. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver services in peoples homes across the UK, providing hands-on care and vital emotional support.
Main duties of the job
Acting
as the primary point of contact for all Marie Curie services in the region.
Collaborating
with other senior coordinators and maintaining the efficient operation of the
coordination hub. This involves liaising with clinical support teams,
management staff, volunteers, referrers, local CHC teams, as well as the
families and carers of patients during and after their care.
Overseeing
and facilitating the referral process, coordinating and scheduling care, and
ensuring precise data entry into operational and clinical systems such as EMIS,
and SystemOne.
About us
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, theyre likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life.Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
Job description
Job responsibilities
We have an amazing opportunity for a Senior Hub Coordinator to join our London and home counties team. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver services in peoples homes across the UK, providing hands-on care and vital emotional support. The role involves:
- Acting as the primary point of contact for all Marie Curie services in the region.
- Collaborating with other senior coordinators and maintaining the efficient operation of the coordination hub. This involves liaising with clinical support teams, management staff, volunteers, referrers, local CHC teams, as well as the families and carers of patients during and after their care.
- Overseeing and facilitating the referral process, coordinating and scheduling care, and ensuring precise data entry into operational and clinical systems such as EMIS, and SystemOne.
Job Structure: Permanent; Full time 37.5 Hours/Week; Shifts between 08:00 22:00 / 5 Days a week (Including Weekends)
Salary: AFC Pay Scale Band 3: £24,625 - £25,674 annually (pro-rated)
Based: Home Based - England
What we are looking for:
- Proven experience in customer service, including answering customer questions, offering support, and ideally supervising team members to ensure customers are happy.
- Strong IT and communication skills.
- Excellent attention to detail and accuracy.
- A motivated, adaptable, and dependable professional with a positive attitude.
- An understanding of the healthcare environment.
- The ability to work both independently and as part of a team.
- Strong organisational skills and the ability to multitask effectively
Marie Curie Benefits Package:
- Defined contribution schemes for Pension(the charity will match your contribution up to 7.5%)
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Help with eyecare cost (T &Cs apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit Hub Discount Scheme
- Life assurance for all employees
What's in it for you:
- Annual leave allowance -27 days plus 8 public holidays (pro-rated)
- Competitive Policy for parental/sick Leave
- Continuous Professional development (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
Advert Closes: 23-June-2025
Application Process
To apply, please complete an online application, enclosing your CV and a cover letter that explains how you meet the person specification and why you want to work for Marie Curie.
For more information or an informal chat please contact ashish.sharma@mariecurie.org.uk
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early.
Agencies need not apply.
Job description
Job responsibilities
We have an amazing opportunity for a Senior Hub Coordinator to join our London and home counties team. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver services in peoples homes across the UK, providing hands-on care and vital emotional support. The role involves:
- Acting as the primary point of contact for all Marie Curie services in the region.
- Collaborating with other senior coordinators and maintaining the efficient operation of the coordination hub. This involves liaising with clinical support teams, management staff, volunteers, referrers, local CHC teams, as well as the families and carers of patients during and after their care.
- Overseeing and facilitating the referral process, coordinating and scheduling care, and ensuring precise data entry into operational and clinical systems such as EMIS, and SystemOne.
Job Structure: Permanent; Full time 37.5 Hours/Week; Shifts between 08:00 22:00 / 5 Days a week (Including Weekends)
Salary: AFC Pay Scale Band 3: £24,625 - £25,674 annually (pro-rated)
Based: Home Based - England
What we are looking for:
- Proven experience in customer service, including answering customer questions, offering support, and ideally supervising team members to ensure customers are happy.
- Strong IT and communication skills.
- Excellent attention to detail and accuracy.
- A motivated, adaptable, and dependable professional with a positive attitude.
- An understanding of the healthcare environment.
- The ability to work both independently and as part of a team.
- Strong organisational skills and the ability to multitask effectively
Marie Curie Benefits Package:
- Defined contribution schemes for Pension(the charity will match your contribution up to 7.5%)
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Help with eyecare cost (T &Cs apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit Hub Discount Scheme
- Life assurance for all employees
What's in it for you:
- Annual leave allowance -27 days plus 8 public holidays (pro-rated)
- Competitive Policy for parental/sick Leave
- Continuous Professional development (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
Advert Closes: 23-June-2025
Application Process
To apply, please complete an online application, enclosing your CV and a cover letter that explains how you meet the person specification and why you want to work for Marie Curie.
For more information or an informal chat please contact ashish.sharma@mariecurie.org.uk
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early.
Agencies need not apply.
Person Specification
Qualifications
Essential
- IT Literacy Knowledge and experience of working with Microsoft Office Suite. Ability to manage spreadsheets and handle email communications efficiently
Desirable
- NVQ Level 3
- Educated to A level standard or equivalent
Experience
Essential
- Experience of working within a customer services
- environment, including handling customer inquiries, providing support, and preferably supervising a team.
- Ability to use variety of strategies to meet individual needs.
Desirable
- Training
- Able to draw usefully on strengths gained from experience
Person Specification
Qualifications
Essential
- IT Literacy Knowledge and experience of working with Microsoft Office Suite. Ability to manage spreadsheets and handle email communications efficiently
Desirable
- NVQ Level 3
- Educated to A level standard or equivalent
Experience
Essential
- Experience of working within a customer services
- environment, including handling customer inquiries, providing support, and preferably supervising a team.
- Ability to use variety of strategies to meet individual needs.
Desirable
- Training
- Able to draw usefully on strengths gained from experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
