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Patient Services Clerk - Cardiff & the Vale Hospice

Marie Curie

Information:

This job is now closed

Job summary

We are looking for two Patient Services Clerks to join the Marie Curie team at our Cardiff & The Vale hospice in Penarth. Apply today if you're an experienced administrator looking for a rewarding career where you can really make a difference!

Main duties of the job

As our Patient Services Clerk, you will work on our In-Patients Unit, based at Marie Curie Hospice, Penarth. You will work alongside our Office Administrators, and as part of the wider Administration Department for Marie Curie Wales. You will be responsible for completing In-Patient administrative tasks with accuracy and efficiency. You will attend weekly MDT meetings, and action allocated tasks as required. You will build strong working relationships with clinicians and provide administration support as required. You will demonstrate compassion towards patients and visitors, and understand your role as patient-facing, non-clinical support.

About us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

Date posted

01 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,720 a year + Enhancements

Contract

Permanent

Working pattern

Full-time

Reference number

5466

Job locations

Marie Curie Cardiff & Vale Hospice

Bridgeman Road

Penarth

South Glamorgan

CF64 3YR


Job description

Job responsibilities

Salary: Marie Curie Pay Scale, aligned with AFC Band 2 £22,720 pro rata per annum

Hours/Contract: Permanent 37.5 hours per week

Based: Cardiff Hospice

Closing date: 18th August 2024

Interview date: TBC

Marie Curie Benefits Package:

  • Season ticket loan for travelling to and from work
  • Defined contribution schemes for Pension
  • Marie Curie Group Personal Pension Scheme
  • Loan schemes for bikes; computers and satellite navigation systems
  • Introduce a friend scheme
  • Help with childcare cost (T & Cs apply)
  • Entitled to Marie Curie Blue Light Card
  • Entitled to Benefit-Hub Discount Scheme
  • Life assurance for all employees
  • Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
  • Continued access to NHS Pension Scheme

What's in it for you

  • Annual leave allowance: 27 days plus 8 public holidays (pro rata)
  • Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service)
  • Competitive Policy for parental/sick Leave
  • Continuous Professional development (Marie Curie supports and encourages personal and professional development)
  • Industry leading training programmes
  • Flexible Working
  • Free DBS/PVG/Access NI
  • Free Uniform
  • Generous enhancements.
    • 44% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am)
    • 88% x your basic salary per hour paid for Sundays and Public Bank Holidays

What we are looking for:

  • Compassion
  • Accuracy
  • Resilience
  • Adaptability
  • Technology Efficiency

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

For more information or an informal chat please contact Joanna Everson at Joanna.Everson@mariecurie.org.uk

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyones unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via: recruitment@mariecurie.org.uk

This role will be subject to receiving a standard DBS criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Job description

Job responsibilities

Salary: Marie Curie Pay Scale, aligned with AFC Band 2 £22,720 pro rata per annum

Hours/Contract: Permanent 37.5 hours per week

Based: Cardiff Hospice

Closing date: 18th August 2024

Interview date: TBC

Marie Curie Benefits Package:

  • Season ticket loan for travelling to and from work
  • Defined contribution schemes for Pension
  • Marie Curie Group Personal Pension Scheme
  • Loan schemes for bikes; computers and satellite navigation systems
  • Introduce a friend scheme
  • Help with childcare cost (T & Cs apply)
  • Entitled to Marie Curie Blue Light Card
  • Entitled to Benefit-Hub Discount Scheme
  • Life assurance for all employees
  • Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
  • Continued access to NHS Pension Scheme

What's in it for you

  • Annual leave allowance: 27 days plus 8 public holidays (pro rata)
  • Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service)
  • Competitive Policy for parental/sick Leave
  • Continuous Professional development (Marie Curie supports and encourages personal and professional development)
  • Industry leading training programmes
  • Flexible Working
  • Free DBS/PVG/Access NI
  • Free Uniform
  • Generous enhancements.
    • 44% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am)
    • 88% x your basic salary per hour paid for Sundays and Public Bank Holidays

What we are looking for:

  • Compassion
  • Accuracy
  • Resilience
  • Adaptability
  • Technology Efficiency

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

For more information or an informal chat please contact Joanna Everson at Joanna.Everson@mariecurie.org.uk

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyones unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via: recruitment@mariecurie.org.uk

This role will be subject to receiving a standard DBS criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Person Specification

Experience

Essential

  • Working within an admin role or a customer facing service

Desirable

  • Working in a clinical environment

Qualifications

Essential

  • GCSE English and Maths (or equivalent) to Grade 4/5

Desirable

  • NVQ Customer Service or equivalent
Person Specification

Experience

Essential

  • Working within an admin role or a customer facing service

Desirable

  • Working in a clinical environment

Qualifications

Essential

  • GCSE English and Maths (or equivalent) to Grade 4/5

Desirable

  • NVQ Customer Service or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marie Curie

Address

Marie Curie Cardiff & Vale Hospice

Bridgeman Road

Penarth

South Glamorgan

CF64 3YR


Employer's website

https://www.mariecurie.org.uk/ (Opens in a new tab)

Employer details

Employer name

Marie Curie

Address

Marie Curie Cardiff & Vale Hospice

Bridgeman Road

Penarth

South Glamorgan

CF64 3YR


Employer's website

https://www.mariecurie.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Clerk

Recruitment Team

recruitment@mariecurie.org.uk

Date posted

01 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,720 a year + Enhancements

Contract

Permanent

Working pattern

Full-time

Reference number

5466

Job locations

Marie Curie Cardiff & Vale Hospice

Bridgeman Road

Penarth

South Glamorgan

CF64 3YR


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