Job summary
As a key member of our fundraising team this role offers you the opportunity to take the next step in your career within the Charity Sector with Mountbatten offering you excellent development and training opportunities to support you throughout your career with our team.
Without amazing, compassionate, kind, dynamic, diverse individuals like you, it would be impossible for Mountbatten to continue to provide End of Life Care to its communities across Southampton and the Isle of Wight. Mountbatten has been providing hospice care and support for over 45 years, and has a vision of a world where no one will ever die alone. Mountbatten needs individuals like you to join our teams to help us achieve our vision and make every moment matter.
Salary up to £24,000 per annum, 30 hours per week, primarily worked Monday to Friday, with occasional additional support required for Fundraising Events.
Main duties of the job
You will be responsible for supporting the development and delivery of our individual giving fundraising strategy, with a focus on donor recruitment, retention and development to ensure sustainable income growth across the Mountbatten Group.
As a member of the small Individual Giving Team you will help to develop and implement the annual fundraising activity plan, focusing on income generation streams.
You will ideally have a proven experience in marketing and developing fundraising strategies within a charity or healthcare setting, and with demonstrable experience of maximise giving, setting and managing campaigns and annual budgets, and working towards income targets.
About us
At Mountbatten making our employees feel valued is as important to us as making sure that our patients are safe. We are looking for people that live our values to help us make a difference to the thousands of patients and their families who come to us for help and support every year.
Our vision at Mountbatten is of a world where all dying people and those close to them, have access to expert care of the highest quality, provided by compassionate and professional teams.
Our Values
We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other
We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do
We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources
We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others
Job description
Job responsibilities
Key Tasks
Work collaboratively with the Individual Giving team at Mountbatten Isle of Wight to adopt a consistent approach and maximise
joint enterprise.
Deliver a schedule of planned
fundraising and direct marketing activities to a high standard, working closely
with all suppliers and internal stakeholders from conception through to results analysis.
Optimise the use of the
supporter database (Raisers Edge) in targeting audiences for direct marketing
activity while ensuring
safety of data when exchanging with essential third parties.
Capture impact, analyse return
on investment, produce regular reports and present outcomes.
Please refer to the attached job description and person specification for full details on this exciting and rewarding role at Mountbatten.
Job description
Job responsibilities
Key Tasks
Work collaboratively with the Individual Giving team at Mountbatten Isle of Wight to adopt a consistent approach and maximise
joint enterprise.
Deliver a schedule of planned
fundraising and direct marketing activities to a high standard, working closely
with all suppliers and internal stakeholders from conception through to results analysis.
Optimise the use of the
supporter database (Raisers Edge) in targeting audiences for direct marketing
activity while ensuring
safety of data when exchanging with essential third parties.
Capture impact, analyse return
on investment, produce regular reports and present outcomes.
Please refer to the attached job description and person specification for full details on this exciting and rewarding role at Mountbatten.
Person Specification
Qualifications
Essential
- High standard of general education (min 5 GCSE and A-levels)
Desirable
- Relevant accredited fundraising or marketing qualification
- Customer service/care qualification
- Relevant office system and software qualifications
Abilities
Essential
- Able to be proactive and use initiative to resolve problems and create solutions to improve results
- Ability to work with confidential and sensitive information when reporting on activity, discussing individual transactions/donations with internal and external parties
- Ability to develop effective and supportive relationships with colleagues
Skills
Essential
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and to varied audiences
- Significant influencing, negotiation and persuasion skills
- Microsoft Office packages, including Excel with basic formulas
Experience
Essential
- Experience of marketing techniques, including digital and direct mail
- Preparing programmes of activity and business plans to recruit, engage, inspire and retain donors or customers
- Demonstrable experience of managing projects to ensure deadlines are meet and work completed to the highest quality standards
- Recent experience of using a CRM database in customer service environment
- Demonstrable experience in dealing with customer queries through multiple communication methods including, but not limited to: Telephone, Written and Face to Face
Desirable
- Extensive experience of working in either a fundraising or marketing role at a senior level
- Experience of understanding direct mail and database marketing techniques to improve customer engagement and ROI
- Experience of presenting projects/ideas/events to internal and external stakeholders
- Developing new channels of engagement with general public such as online fundraising
Other
Essential
- Willingness and ability to demonstrate commitment to Mountbatten ethos with empathy and
- enthusiasm for the Mountbatten values
- Physically fit and able to carry out any manual handling tasks associated with the role
- Access to own vehicle and current driving licence with insurance for Business Use
- Prepared to work as and when the job requires (including weekends and evenings) to achieve organisational goals
Person Specification
Qualifications
Essential
- High standard of general education (min 5 GCSE and A-levels)
Desirable
- Relevant accredited fundraising or marketing qualification
- Customer service/care qualification
- Relevant office system and software qualifications
Abilities
Essential
- Able to be proactive and use initiative to resolve problems and create solutions to improve results
- Ability to work with confidential and sensitive information when reporting on activity, discussing individual transactions/donations with internal and external parties
- Ability to develop effective and supportive relationships with colleagues
Skills
Essential
- Excellent written and verbal communication skills, with a fluent writing style and the ability to communicate effectively in a wide range of media and to varied audiences
- Significant influencing, negotiation and persuasion skills
- Microsoft Office packages, including Excel with basic formulas
Experience
Essential
- Experience of marketing techniques, including digital and direct mail
- Preparing programmes of activity and business plans to recruit, engage, inspire and retain donors or customers
- Demonstrable experience of managing projects to ensure deadlines are meet and work completed to the highest quality standards
- Recent experience of using a CRM database in customer service environment
- Demonstrable experience in dealing with customer queries through multiple communication methods including, but not limited to: Telephone, Written and Face to Face
Desirable
- Extensive experience of working in either a fundraising or marketing role at a senior level
- Experience of understanding direct mail and database marketing techniques to improve customer engagement and ROI
- Experience of presenting projects/ideas/events to internal and external stakeholders
- Developing new channels of engagement with general public such as online fundraising
Other
Essential
- Willingness and ability to demonstrate commitment to Mountbatten ethos with empathy and
- enthusiasm for the Mountbatten values
- Physically fit and able to carry out any manual handling tasks associated with the role
- Access to own vehicle and current driving licence with insurance for Business Use
- Prepared to work as and when the job requires (including weekends and evenings) to achieve organisational goals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
