Mountbatten Hampshire

Admin Support Officer - Voluntary Services

Information:

This job is now closed

Job summary

Would you like to:

Provide a welcoming response to calls from prospective and existing volunteers both in person and by telephone?

Act as the initial point of contact, answering queries where able or directing enquiries to the relevant voluntary services team member or volunteer manager as appropriate?

Provide administrative support for the recruitment and engagement of Mountbatten volunteers?

Maintain accurate records and support volunteer activities and service provisions?

Support the training and development activities of volunteers under the direction of the Head of Volunteer Development in Hampshire?

If so, this is the role for you!

Main duties of the job

This is a very busy forward-facing role, working with complex systems and with a large and varied workload.

We are therefore looking for someone with excellent communication and interpersonal skills, enthusiastic and excited to take on a new challenge.

The role supports the administration requirements of the Head of Volunteer Development and the Volunteer Coordinator in developing a values based Voluntary Services Administration service to support Mountbatten and its teams.

The post holder will provide administrative support for the recruitment and engagement of Mountbatten volunteers including the liaison with volunteers, employees and outside agencies as required.

What we can Offer You

If you are successful, you will be joining a committed and passionate team at an exciting time as we develop our services to ensure more people can access our care.

You will also be entitled to:

Generous Annual Leave package.

Occupational Sick Pay Scheme.

Pensions Schemes.

Cycle to Work Scheme (subject to eligibility).

Local Benefit Scheme including discounts with all ferry operators

Free Life Assurance Scheme.

Free On-site Parking.

Development and Training opportunities.

Occupational Health Services.

This is your chance to work with an amazing team and to be a part of incredibly rewarding organisation!

About us

Mountbatten Hampshire is part of the Mountbatten Group, and its sister Hospice is Mountbatten Isle of Wight.

We pride ourselves on providing expert care and support to our communities across Hampshire and the Isle of Wight, who are facing death, dying and bereavement.

Our vision at Mountbatten is of a world where all dying people and those closest to them, have access to expert care of the highest quality, provided by compassionate and professional teams.

Our Values

We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we

can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Details

Date posted

13 September 2023

Pay scheme

Other

Salary

£21,392.40 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0507-VC155

Job locations

Botley Rd

West End

Southampton

Hampshire

SO30 3JB


Job description

Job responsibilities

Post:

Admin Support Officer (Voluntary Services Team)

Department:

Voluntary Services Team

Reports to:

Head of Volunteer Development

Hours:

37.5 hours per week to be worked flexibly in accordance with the needs of the service to include occasional weekends to support events

Salary:

£21,392.40 per annum

Overview of

Role

The postholder will act as the first point of contact for prospective and current volunteers to offer them a welcoming and supportive service on behalf of the Voluntary Services Team.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR THE FULL DETAILS OF THIS ROLE AND ITS REQUIREMENTS.

Job description

Job responsibilities

Post:

Admin Support Officer (Voluntary Services Team)

Department:

Voluntary Services Team

Reports to:

Head of Volunteer Development

Hours:

37.5 hours per week to be worked flexibly in accordance with the needs of the service to include occasional weekends to support events

Salary:

£21,392.40 per annum

Overview of

Role

The postholder will act as the first point of contact for prospective and current volunteers to offer them a welcoming and supportive service on behalf of the Voluntary Services Team.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION AND PERSON SPECIFICATION FOR THE FULL DETAILS OF THIS ROLE AND ITS REQUIREMENTS.

Person Specification

Experience

Essential

  • Experience of using and operating a switchboard
  • Experience of communicating with professionals in a variety of settings

Qualifications

Essential

  • NVQ Level 3 or above in Office/Business Administration
  • Recognised typing qualification or equivalent experience

Abilities

Essential

  • Ability to prioritise work in pressurised and fast paced role
  • Ability to communicate sensitively and work confidentially at all times
  • Ability to stay calm when under pressure

Skills

Essential

  • Excellent communication and interpersonal skills (both face to face and on the telephone)
  • Computer literate Word, Excel, Powerpoint and Outlook

Other

Essential

  • Prepared to assist with Hospice fundraising and/or charity work
  • Support and adopting of Mountbattens Values
Person Specification

Experience

Essential

  • Experience of using and operating a switchboard
  • Experience of communicating with professionals in a variety of settings

Qualifications

Essential

  • NVQ Level 3 or above in Office/Business Administration
  • Recognised typing qualification or equivalent experience

Abilities

Essential

  • Ability to prioritise work in pressurised and fast paced role
  • Ability to communicate sensitively and work confidentially at all times
  • Ability to stay calm when under pressure

Skills

Essential

  • Excellent communication and interpersonal skills (both face to face and on the telephone)
  • Computer literate Word, Excel, Powerpoint and Outlook

Other

Essential

  • Prepared to assist with Hospice fundraising and/or charity work
  • Support and adopting of Mountbattens Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountbatten Hampshire

Address

Botley Rd

West End

Southampton

Hampshire

SO30 3JB


Employer's website

https://www.mountbatten-hampshire.org.uk/ (Opens in a new tab)


Employer details

Employer name

Mountbatten Hampshire

Address

Botley Rd

West End

Southampton

Hampshire

SO30 3JB


Employer's website

https://www.mountbatten-hampshire.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Volunteer Coordinator

Sarah Hazell-Ravel

recruitment@mountbatten.org.uk

Details

Date posted

13 September 2023

Pay scheme

Other

Salary

£21,392.40 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0507-VC155

Job locations

Botley Rd

West End

Southampton

Hampshire

SO30 3JB


Supporting documents

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