Operations Team Leader (NCAA)

Job description

Job responsibilities

Relationships - Internal

The Operations Team Leader (NCAA) will work closely with the Head of Operations, Operations Manager, Education & Development Lead, Airdesk Team Leader, Crew Members, Pilots, Airdesk Staff and will also support interdepartmental relationships with the wider charity functions. The Operations Team Leader will act as a key liaison between operation staff and NCAA senior leadership, promoting clear communication,collaboration and culture of safety, accountability and continuous improvement across the organisation.

External

The Operations Team Leader (NCAA) will work closely with Clinical Partner Teams (CPTs -NHS specialist transport teams), Patients / Relatives, Hospital Staff, Ambulance Crews, Helipad Staff, Airport Staff, and visitors to NCAA bases. The Operational Team Leader will represent the charity in a professional and credible manner, promoting strong partnership working, safeguarding the organisations reputation, and ensuring operational excellence across all external interactions.

Key Responsibilities

Leadership

• Oversee the day-to-day operational activities of the NCAA Air Bases, to support responsive mobilisation of NCAA aircrafts and crew, whilst promoting continuous improvement
• Provide effective, positive leadership and support to the NCAA Crew Members
• Facilitate regular team meetings, scenario training and embedding a culture of continual improvement

Compliance

• Carry out regular audits of air bases and aircraft (IPC, Health & Safety, etc)
• Embed standardisation across the team and air bases, whilst supporting staff with any new procedures and changes
• Review incident reports relating to NCAA tasks or Crew Members, carry out reviews, feedback and learning
• Monitor and report on Key Performance Indicators within the service to ensure they are met, whilst providing feedback on breaches

Crew Member

• Provide operational cover for NCAA Crew Member shifts when required at NCAA Bases

General

• Arrange servicing for medical and non-medical devices, in addition to any unscheduled maintenance to ensure equipment is readily available
• Work closely with the Facilities Team to ensure the air bases are maintained to a high standard, scheduling any maintenance as required
• Work closely with the Facilities Team to ensure the air bases are maintained to a high standard, scheduling any maintenance as required
• Engage and work cohesively with NCAA Pilots to enhance service delivery

PR/Media & Fundraising

• Actively promote the work of NCAA when hosting base visits and any appropriate opportunities
• Participate in the charities fundraising activities
• To support raising awareness of NCAA on a national basis

Please note applications made only via our website directly will be considered for this position.

Person Specification

Qualifications

Essential

• Education to GCSE level or equivalent in Maths and English, Grace C or above
• Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
• Leadership / Management qualification (or working towards)
• Full UK manual driving licence
• Evidence of Continuing Professional Development

Experience

Essential

• Experience of working within healthcare (5+ years)
• Experience of working within a multi-disciplinary team
• Experience of managing a team of 5+ staff
• Experience of working within emergency care, retrieval services or intensive / critical care transfers

Desirable

• Experience of supporting or being involved in aeromedical retrievals / transfers

Personal Attributes

Essential

• Be a positive, motivational, and engaging leader
• A flexible approach to allow adaptability to the changing needs of the organisation
• A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
• Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime). Across multiple sites (Oxford & Gamston)
• Be able to empathise with people dealing with sensitive situations assertively and tactfully
• Be able to be resilient under pressure and to identify when support is needed for self or others

Skills and Knowledge

Essential

• Ability to implement and sustain change to improve service delivery, whilst involving a team
• Knowledge of the National Childrens Air Ambulance, its organisational values, and the service It provides
• Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
• Ability to create and maintain staff rotas over a 365-day period, ensuring staff have adequate rest periods.

Desirable

• Ability to accurately complete reports by reviewing, analysis and compiling data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Air Ambulance Service

Address

The National Children's Air Ambulance

London Oxford Airport

Kidlington

Oxfordshire

OX5 1RA

Employer's website

https://theairambulanceservice.org.uk/our-work/work-with-us/ (Opens in a new tab)