NCAA Crew Member

Job description

Job responsibilities

The Crew Member will work closely with the Head of Operations, Operations Team Leader, Pilots, Airdesk Staff and will also support interdepartmental relationships with the wider charity functions as and when required.

The Crew Member will work closely with Clinical Partner Teams (CPTs -NHS specialist transport teams), hospital staff, ambulance crews, helipad staff, airport staff, and visitors to NCAA bases.

NCAA Transfers

• To be responsive to tasking requests from the Airdesk including responsive mobilisation
• Ensure equipment is checked and readily available for tasking
• Engage and work cohesively with CPTs and NCAA Pilots (Pre, During and Post tasking)
• Communicate effectively and problem solve when problems arise whilst closely liaising with relevant teams
• Support the safe loading / unloading of patients with CPTs and pilots
• Ensure patients and equipment are secured safely, checking prior to take off and landing
• Support CPTs throughout tasking (ie -fitting helmets, harnesses, etc)
• Provide support and reassurance to patients and parents / guardians.

Safety

• Follow and advise CPTs of NCAA Standard Operating Procedures
• To comply with airfield safety & security regulations
• Follow and comply with instructions as directed by pilots
• Provide assistance and support in the event of an emergency
• Provide basic life support in the event of a medical emergency involving CPTs or crew
• To promote positive Crew Resource Management

Regular

• Work cohesively with NCAA pilots to ensure the aircraft, cabin and equipment is always available and ready for tasking
• Commitment to training and personal development
• Carry out daily, weekly, and monthly checks of NCAA Equipment (medical devices, consumables, audits, IPC, etc)
• Maintain high standards of infection, prevent & control in the aircraft and air base
• Support with lead roles as allocated by the Operations Team Leader
• Support with training activities when required
• Complete administrative and operational tasks as requested by the Operations Team Leader
• Welcome and host visitors at the air base

Person Specification

Experience

Essential

• Experience of working within healthcare (5+ years)
• Experience of working within a multi-disciplinary team
• Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
• Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
• Ability to demonstrate an understanding for the need of confidentiality and how this can be maintained
• A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
• Comfortable in a Helicopter (air/motion sickness not being an issue)
• Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime)
• Be able to work effectively under direction and as part of a team
• Be able to empathise with people dealing with sensitive situations assertively and tactfully
• Be able to be resilient under pressure and to identify when support is needed for self or others
• Ability to work effectively in difficult and traumatic circumstances
• Live within 1 hour commute of allocated Air Base to manage fatigue or be willing to relocate
• Flexibility to cover infrequent shifts at Gamston Base

Desirable

• Experience of working within emergency care, retrieval services or intensive / critical care transfers
• Experience of supporting or being involved in aeromedical retrievals / transfers

Qualifications

Essential

• Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
• Full UK manual driving licence
• Education to GCSE level or equivalent in Maths and English, Grace C or above
• Evidence of Continuing Professional Development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Air Ambulance Service

Address

Oxford Airport

Oxford

OX5 1RA

Employer's website

https://theairambulanceservice.org.uk/our-work/work-with-us/ (Opens in a new tab)