Job summary
We are scanning the skies for a Airdesk Operations Coordinator
As an Airdesk Operations Coordinator, you'll be at the forefront of our operations, serving as the vital link between our specialist NHS teams and our fleet of helicopters. Reporting to the Airdesk Team Leader, you'll be based at our Coventry Airport headquarters, with occasional travel to other operational sites.
This is not your average 9-to-5 job. Our service operates 24/7, 365 days a year, meaning you'll be part of a dedicated team working on a rota covering from 7am up until 2am. But the rewards are immense you'll play a crucial role in ensuring that our aircraft is effectively tasked and dispatched to respond to urgent medical needs.
Main duties of the job
Your responsibilities will include managing all aspects of a mission, from the initial request through to mission completion. This means working under pressure and multitasking are essential skills for success in this role. We're looking for someone with a high attention to detail and accuracy, who can maintain a positive and motivational outlook even in the most challenging situations.
Alongside providing outstanding service to our patients, NHS Clinical Partner Teams (CPT) and flight crews you will be required to provide other administrative support to the Airdesk Team Leader and Head of Operations.
This position would be ideal for those who have previously or currently working in an Emergency Operations Centre (EOC) or a Control Room (ie Ambulance, Police, Fire, etc)
About us
The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Childrens Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Job description
Job responsibilities
Perform day-to-day operational activities of the TCAA Airdesk, to support responsivemobilisation of TCAA aircraftand promote continuous improvement
Engage and work cohesively with CPTs and TCAA Pilots to enhance service delivery
Liaise closely with Crew Members and TCAA Pilots throughout TCAA tasks (pre, during andpost)
Liaise with hospitals, landing sites, airports, ambulance services, police, etc
Proactively manage changing proprieties on a daily basis to ensure tasks are completed
Communicate effectively and problem solve when issues arise whilst closely liaising with relevant teams
Promote positive Crew Resource Management
Ensure Key Performance Indicators within the service are met, whilst providing feedback onbreaches
Provide statistics and reports on TCAA data
Embrace new procedures and changes
Raise incident reports when required
Complete general administrative tasks as requested by the Airdesk Team Leader and Head ofOperations
Job description
Job responsibilities
Perform day-to-day operational activities of the TCAA Airdesk, to support responsivemobilisation of TCAA aircraftand promote continuous improvement
Engage and work cohesively with CPTs and TCAA Pilots to enhance service delivery
Liaise closely with Crew Members and TCAA Pilots throughout TCAA tasks (pre, during andpost)
Liaise with hospitals, landing sites, airports, ambulance services, police, etc
Proactively manage changing proprieties on a daily basis to ensure tasks are completed
Communicate effectively and problem solve when issues arise whilst closely liaising with relevant teams
Promote positive Crew Resource Management
Ensure Key Performance Indicators within the service are met, whilst providing feedback onbreaches
Provide statistics and reports on TCAA data
Embrace new procedures and changes
Raise incident reports when required
Complete general administrative tasks as requested by the Airdesk Team Leader and Head ofOperations
Person Specification
Knowledge and Skills
Essential
- Experience of working within a control room environment
- Experience of supporting or being involved in aeromedical retrievals/ transfer
- Good communication skills with the ability to communicate appropriately and effectively in
- person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It
- provides
- Excellent interpersonal skills with the ability to relate to people, listen well,
- communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external
- stakeholders
- Be able to demonstrate an understanding for the need for confidentiality and how this can
- be maintained
- Ability to multitask
- Have a high attention to detailand level of accuracy
- Ability to work under pressure in fast moving situations
- Ability to accurately complete reports by reviewing analysis and compiling data
- Understanding of NHS paediatric and neonatal retrieval teams and ambulance services
Person Specification
Knowledge and Skills
Essential
- Experience of working within a control room environment
- Experience of supporting or being involved in aeromedical retrievals/ transfer
- Good communication skills with the ability to communicate appropriately and effectively in
- person, over the phone / virtually, by radio and in writing
- Knowledge of The Childrens Air Ambulance, its organisational values, and the service It
- provides
- Excellent interpersonal skills with the ability to relate to people, listen well,
- communicate effectively and in a professional manner
- Ability to develop effective working relationships with colleagues, NHS teams and external
- stakeholders
- Be able to demonstrate an understanding for the need for confidentiality and how this can
- be maintained
- Ability to multitask
- Have a high attention to detailand level of accuracy
- Ability to work under pressure in fast moving situations
- Ability to accurately complete reports by reviewing analysis and compiling data
- Understanding of NHS paediatric and neonatal retrieval teams and ambulance services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
