Think, Talk, Act and Wellbeing Coordinator

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Monitor incoming website, email and telephone referrals and enquiries for Think Talk Act and wellbeing services

Respond in a timely manner to all referrals and enquiries, making telephone contact with individuals to triage and provide appropriate information where required

Apply effective communication and interpersonal skills in response to the different needs of individual people and service volunteers

Be able to communicate in a compassionate and sensitive manner with individuals, and be comfortable responding to distress

Be able to signpost to other services where appropriate

Manage referral booking system, recording information as and where required

Be responsible for service data, entry & collection as required

Undertake service evaluation audits as required providing necessary reports provide relevant reports as required, including collation of service evaluations.

Manage and coordinate timetable-schedules, including room/venue bookings where required

Coordinate supply of marketing and promotional literature, including monitoring stock and managing distribution

Liaise with stakeholders as required

Be responsible for ordering-purchasing-invoicing-expenditure analysis in relation to service

Coordinate and manage volunteer rotas, to ensure continuation of service

Act as main point of contact for volunteers, responding appropriately to any issues and escalate concerns as appropriate

Liaise with hospice wellbeing team and head of service in regards to any safeguarding concerns reported by volunteers

Within own capabilities, and having received the relevant training, support the delivery of services to fill any gaps in volunteer resource, avoiding cancellation of services wherever possible.

Lead, coordinate, administer and undertake tasks to support the recruitment and training of volunteers, liaising with Head of Service, HR and education teams as required

Coordinate, attend and minute meetings as required

Provide administrative support to Head of Service as required

Person Specification

Qualifications

Essential

• - Right to work in the UK. Pilgrims Hospices cannot offer to sponsorship for any applicant.
• - Previous experience in any service administration-co-ordination role
• - Experience of working directly with general public
• - Good interpersonal and communication skills
• - Ability to work autonomously and as part of a team
• - Excellent IT and administrative skills
• - Excellent organisational and time management skills
• - Ability to work flexibly to manage competing demands
• - Minimum 3 GCSEs (Grade C or Grade 4/5) including English & Maths, OR an appropriate business/administration qualification
• - Own transport and ability to travel cross site

Desirable

• - Previous experience in similar or relevant health or social care role
• - Experience of working with volunteers
• - An understanding of hospice care and services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice

56 London Road

Canterbury

Kent

CT2 8JA

Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)