Job responsibilities
Clinical and Professional Responsibilities
Undertake
person centred holistic assessment in consultation with patients, carers and
families identifying symptoms and needs to prescribe appropriate services to
enable and empower individuals and enhance psychological, social and spiritual
wellbeing.
Work with
patients and their families predominantly in the Therapy Centre, and outpatient
setting to deliver aspects of a plan of palliative care.
To conduct
group activities, as required by the programmes, including relaxation
techniques, diversional art and rehabilitative therapies in partnership with
other staff and volunteers.
To provide
assistance with aspects of physical personal care where needed.
To identify
and provide within the level of competency, psychological support to patients
and carers referring onto multi-disciplinary colleagues where required.
To recognise
and report any changes in the psychological and spiritual needs of patients
To develop a
knowledge of local health and social care resources of benefit to patients and
carers.
To maintain
clear and accurate contemporaneous notes via the electronic patient management
system in place within the Hospice.
To work as
part of the multi-disciplinary team supporting the team and individual patient
goals, demonstrating a flexible and adaptable approach.
Support the
appropriate use of public health promotion activities within the service.
To work within
internal pathways to identify individual needs and refer to professional team members
and services, making appropriate recommendations for patient care and liaising
with community teams as required.
Review and
discuss care plans/goals with members of multi-disciplinary team to ensure
continual quality improvement for patients and carers.
Demonstrate
understanding and clinical skills when undertaking the assessment of patients
and applying processs in delivering care.
To support the
service by undertaking administrative duties including audit and participate in
research which will ensure progressive service development for patients and
carers.
Apply a range
of interpersonal skills in response to the different needs of patients, using
listening skills and adapting communication to build a rapport with patients,
families and volunteers.
Take decisive
and remedial action when faced with a complex and demanding situations to
ensure the safety of patients, families and volunteers and communicates these
actions with appropriate professionals to ensure continued management of
patients.
Support the
team through data collection and participation in audit to develop the service
and practice.
Maintain
professional development, participating in education, mandatory training and
works effectively to meet personal development plan objectives and knowledge
skills as set out within the competency framework.
Contribute
positively to providing an effective learning environment for students of all
disciplines who are on placement at Pilgrims Hospice.
Understand and
acts in accordance with Hospice, local and national policies, standards and
guidelines including NICE guidance.
Promote the
benefits of Wellbeing Programmes to all hospice patients and their families,
and encourage referrals from Multidisciplinary team and external health and
social care colleagues. Support
promotion of services to external health and Social Care Colleagues.
Leadership
and Management
Continuously review own workload and, as
delegated by the Head of Therapies and Wellbeing Services, direct other team
members to ensure priorities in service provision are addressed.
Work as an effective team member offering
support, direction and guidance to team members.
Manage therapy centre timetable across all
three sites, updating rotas to ensure effective delivery of service and
appropriate staffing levels and skill mix to meet the needs of the service.
Maintain effective communication within and
beyond the immediate team.
Support senior staff with recruitment of staff
and volunteers in accordance with hospice policy and procedures
Support the induction of new staff
Support the completion and review of annual
increments and PDRs
Offer regular 1:1s with the Wellbeing
Practitioners Team
Participate in the annual GAME planning
Lead regular team meetings, making clear action
plans and involving head of service or the wider MDT where appropriate
Measures
of Success
Achievement of a safe, effective environment in
which Therapy programmes are accomplished successfully
High levels of satisfaction from patients and
relatives, low level of adverse comments or complaints
Effective understanding and successful
implementation of the Hospices policies and procedures
Effective understanding of the benefits gained
by patients and families from the Therapy Programmes.
Uses communication skills to maintain and
provide effective and holistic patient care.
To communicate appropriately with all members
of the multidisciplinary a friendly and approachable manner at all times.
To understand the physical and mental health
needs of people who have complex and multiple health issues.
To involve patients in all care and provide
choices whenever possible to help patients maintain optimum independence and a
sense of self control.
To ensure any queries raised by patients,
families and visitors are responded to in a friendly and sensitive way and directed to the appropriate professional
if you are unable to address the question or resolve the issue yourself, whilst
maintaining patient confidentiality and privacy at all times.
Communicates effectively ensuring the relay to
the appropriate professional any concerns or wishes expressed by the patient.
Use ways
and tools that allows you to create the necessary time needed to
understand the patients needs especially where barriers to communication
exist. Such barriers may be sensory
loss, cognitive loss, language barriers, challenging behaviour or combinations
of all the above.
