Care Coordinator Palliative Care Support Hub

Job description

Job responsibilities

The Care Coordinator PCSH will play a key role in coordinating referrals, supporting the Hub Clinician, and ensuring individuals and families receive timely, compassionate, and well coordinated palliative care.

• To act as a first point of contact for individuals, families, and professionals accessing the Palliative Care Hub.
• To coordinate referrals, support triage of information, and support safe, effective care pathways.
• To provide high quality information, signposting, and emotional support within the boundaries of the role.
• To ensure accurate documentation, data quality, and compliance with governance standards.
• To support the Hub Clinician in managing workflow, risk, and communication across services.
• To contribute to a collaborative, values driven team culture.

Person Specification

Qualifications

Essential

• Excellent interpersonal and communication skills.
• Ability to manage sensitive and confidential information.
• Ability to work effectively under pressure in emotionally challenging situations.
• Strong organisational, time management, and data entry skills.
• Understanding of palliative care principles or willingness to learn.
• Ability to recognise limitations of the role and seek advice appropriately.
• Strong analytical skills and ability to manage multiple tasks.
• Competent digital skills, including use of electronic records.
• Desirable
• Experience working in a health or social care environment.
• Experience using SystmOne, RiO, or similar systems.
• Adaptability to changing IT systems and willingness to learn.
• Passion for helping people.

Desirable

• Desirable
• Experience working in a health or social care environment.
• Experience using SystmOne, RiO, or similar systems.
• Adaptability to changing IT systems and willingness to learn.
• Passion for helping people.

Experience

Essential

• Excellent interpersonal and communication skills.
• Ability to manage sensitive and confidential information.
• Ability to work effectively under pressure in emotionally challenging situations.
• Strong organisational, time management, and data entry skills.
• Understanding of palliative care principles or willingness to learn.
• Ability to recognise limitations of the role and seek advice appropriately.
• Strong analytical skills and ability to manage multiple tasks.
• Competent digital skills, including use of electronic records.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowans Hospice Charity

Address

Purbrook Heath Road

Pubrook

Waterlooville

Hampshire

PO7 5RU

Employer's website

https://www.rowanshospice.co.uk/ (Opens in a new tab)