Job summary
Health Care Support Worker, Living Well Centre
£22, 383- £24,335 per annum FTE, dependant on experience.
Job summary
The Living Well Centre is an established community drop in centre situated adjacent to Rowans Hospice providing information, support, therapies and group activities for anyone living with a life limiting illness in the community, carers support and those that have been bereaved
Closing date: 27 January 2025
Interview Date: 31 January 2025
Main duties of the job
We now have an exciting opportunity for an experienced Health Care Support Worker to join the existing team. The ideal candidate will hold an NVQ level 3 in Health and Social Care and possess excellent communication and interpersonal skills.
NHS pension will be retained if transferring over from the NHS.
Awareness of palliative care principles and philosophy within day care.
To report all enquiries/conversations with patients/relatives and visitors to the staff/senior staff nurse or Manager /Deputy Manager of LWC
To record and pass on all messages received by telephone to the appropriate person staff/senior staff nurse or Manager /Deputy Manager of LWC
To establish and maintain effective communication and working relationships with multi-disciplinary teams within the Hospice and in the community.
To communicate effectively with patients, carers and the bereaved to establish and maintain trusting relationships.
To offer emotional support to patients and/or carers recognising own limitations
To contribute to bereavement care offered to families by reporting any concerns related to risk assessment to the staff/senior staff nurse or Manager /Deputy Manager of LWC
About us
We offer our committed team
Opportunity to transfer NHS pension
Free Parking at the Hospice (subject to availability)
Employee Assistance Programme
Enhancements paid for evening and weekend shifts
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.
Job description
Job responsibilities
Key Areas of Responsibility
/ Key Accountabilities
In conjunction with the Living Well Manager -
offer a 5 day a week service, from Monday to Friday
To support the
growing need for those who may look to Rowans Hospice Charity for help and
support before they reach the final stages of their life
To support a
facility where there are opportunities to inform, support, care and re-able
people, their families and friends, who are affected by the diagnosis of a life
shortening or incurable illness or indeed to those who are approaching the end
of their natural life span.
To support an
environment that provides companionship for both the patient and carer.
To maintain
the health and well-being of the local community and as far as this may be
possible
To liaise with
members of the Clinical Team and Voluntary Support as directed by the
staff/senior staff nurse or Manager /Deputy Manager of LWC
To promote a
therapeutic environment utilising the skills of therapist/artists working
within the setting and taking an active part in special projects i.e. Work/Mindfulness
To report to
the staff/senior staff nurse or Manager /Deputy Manager of LWC any relevant
information on the condition of specific patients, their care or treatment.
To report to
the staff/senior staff nurse or Manager /Deputy Manager of LWC, Director of
Clinical Services any matter affecting the smooth running of the unit.
To report any
complaints/safe guarding concerns from patients, their relatives, or others
acting on their behalf to the Deputy Manager/ LWC Manager / Director of
Clinical Services
To ensure
knowledge about patients/carers is maintained in the strictest confidence, and
is not divulged, except to professionals where it would materially assist with
the programme of care or protection of the individual (See Staff Handbook
Confidentiality / Data Protection Act).GDRP
To demonstrate
a consistent level of courtesy and consideration to patients, their relatives
and visitors.
To promote a
high quality of care by adhering to set standards.
Support the
trained nurse with the procedure for opening and closing the centre.
To report all enquiries/conversations with patients/relatives and
visitors to the staff/senior staff nurse or
Manager /Deputy Manager of LWC
To record and pass on all messages received by telephone to the
appropriate person staff/senior staff nurse or
Manager /Deputy Manager of LWC
To establish and maintain effective communication and working
relationships with multi-disciplinary teams within the Hospice and in the
community.
To communicate effectively with patients, carers and the bereaved to
establish and maintain trusting relationships.
To offer emotional support to patients and/or carers recognising own
limitations
To contribute to bereavement care offered to families by reporting any
concerns related to risk assessment to the staff/senior staff nurse or Manager
/Deputy Manager of LWC
Job description
Job responsibilities
Key Areas of Responsibility
/ Key Accountabilities
In conjunction with the Living Well Manager -
offer a 5 day a week service, from Monday to Friday
To support the
growing need for those who may look to Rowans Hospice Charity for help and
support before they reach the final stages of their life
To support a
facility where there are opportunities to inform, support, care and re-able
people, their families and friends, who are affected by the diagnosis of a life
shortening or incurable illness or indeed to those who are approaching the end
of their natural life span.
To support an
environment that provides companionship for both the patient and carer.
To maintain
the health and well-being of the local community and as far as this may be
possible
To liaise with
members of the Clinical Team and Voluntary Support as directed by the
staff/senior staff nurse or Manager /Deputy Manager of LWC
To promote a
therapeutic environment utilising the skills of therapist/artists working
within the setting and taking an active part in special projects i.e. Work/Mindfulness
To report to
the staff/senior staff nurse or Manager /Deputy Manager of LWC any relevant
information on the condition of specific patients, their care or treatment.
To report to
the staff/senior staff nurse or Manager /Deputy Manager of LWC, Director of
Clinical Services any matter affecting the smooth running of the unit.
To report any
complaints/safe guarding concerns from patients, their relatives, or others
acting on their behalf to the Deputy Manager/ LWC Manager / Director of
Clinical Services
To ensure
knowledge about patients/carers is maintained in the strictest confidence, and
is not divulged, except to professionals where it would materially assist with
the programme of care or protection of the individual (See Staff Handbook
Confidentiality / Data Protection Act).GDRP
To demonstrate
a consistent level of courtesy and consideration to patients, their relatives
and visitors.
To promote a
high quality of care by adhering to set standards.
Support the
trained nurse with the procedure for opening and closing the centre.
To report all enquiries/conversations with patients/relatives and
visitors to the staff/senior staff nurse or
Manager /Deputy Manager of LWC
To record and pass on all messages received by telephone to the
appropriate person staff/senior staff nurse or
Manager /Deputy Manager of LWC
To establish and maintain effective communication and working
relationships with multi-disciplinary teams within the Hospice and in the
community.
To communicate effectively with patients, carers and the bereaved to
establish and maintain trusting relationships.
To offer emotional support to patients and/or carers recognising own
limitations
To contribute to bereavement care offered to families by reporting any
concerns related to risk assessment to the staff/senior staff nurse or Manager
/Deputy Manager of LWC
Person Specification
Qualifications
Essential
- Basic nursing care skills
- Good communication and interpersonal skills
- Basic IT skills and cyber security
- Ability to work within a large team.
- Ability to use own initiative
- Ability to respond to changing situations
- Awareness of own coping strategies
- Personal grief resolved sufficiently to work within a palliative care setting.
- Knowledge
- Awareness of palliative care principles and philosophy within day care.
- Essential Competencies
- Basic nursing care skills
- Aware of own coping strategies
- Ability to work in a large team
- Ability to respond to changing situations
- Ability to use own initiative
- Excellent interpersonal skills
- Good written and verbal communication skills with the ability to communicate diplomatically
- Good report writing and presentation skills with a high level of computer literacy
- Awareness of palliative care principles and philosophy
Desirable
- NVQ Level 3
- Experience working as a Healthcare Support Worker in other settings preferably Hospital
Person Specification
Qualifications
Essential
- Basic nursing care skills
- Good communication and interpersonal skills
- Basic IT skills and cyber security
- Ability to work within a large team.
- Ability to use own initiative
- Ability to respond to changing situations
- Awareness of own coping strategies
- Personal grief resolved sufficiently to work within a palliative care setting.
- Knowledge
- Awareness of palliative care principles and philosophy within day care.
- Essential Competencies
- Basic nursing care skills
- Aware of own coping strategies
- Ability to work in a large team
- Ability to respond to changing situations
- Ability to use own initiative
- Excellent interpersonal skills
- Good written and verbal communication skills with the ability to communicate diplomatically
- Good report writing and presentation skills with a high level of computer literacy
- Awareness of palliative care principles and philosophy
Desirable
- NVQ Level 3
- Experience working as a Healthcare Support Worker in other settings preferably Hospital
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
