PCN Network and Pathways Coordinator

Job description

Job responsibilities

Key Responsibilities

Day to Day PCN Coordination (4 days per week)

To work with and support the PCNs Clinical Director, Strategic Manager, PCN members and their Teams to ensure effective delivery of the PCN DES and IIF requirements

Responsible for assisting with day-to-day operational delivery

Support equity of service provision across the PCN

Trouble shooting day to day and responding to any queries.

Coordination of PCN Board Meetings, Clinical Advisory Team (CAT meetings and any other meeting as and when requested.

Produce, review and circulate documents required for meetings, and take effective minutes, collating action points.

Develop and maintain the PCNs social media platforms including regular uploading of information to public audiences.

Support the PCN to develop/ maintain a PCN patient voice forum,

Organise meetings or events related to PCN activity.

Where required, support project delivery. This could range from sole PCN projects to wider neighbourhood work involving the PCN.

Help develop joint working relationships across PCNs town wide and its stakeholders.

Communicate relevant information, including briefings and reports to all member practices on a regular basis.

Maintain excellent relationships across all core member Practices.

Support PCN members with all other reasonable administration requests.

Support and collate evaluation of PCN services to drive further improvements.

Support the financial delivery of PCN activities.

People waiting for assessments for neurodevelopmental pathways (adults) (1 day per week)

You will support individuals and their carers / families who contact the practice in relation to neurodiverse pathway queries/assessments. The role focuses on providing practical, emotional, support to the patient, along with supporting administrative work at practice level to ensure patients are supported during waiting periods for assessments

Key responsibilities

• Provide support to the practice to ensure documentation and coordination of referral pathways to ensure the patient is accepted for assessment.
• Maintain and track a caseload of patients who may require support in the waiting period.
• Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

• Work closely with Practice Managers, GPs, social prescribers, and mental health teams

Patient & Family Support

• Act as a named point of contact for practices
• Communicate with empathy, when dealing with patients and their carers

• Signpost to local and national support services (e.g. charities, peer groups) and develop a PCN directory of contacts.

Assessment Preparation

• Support practices by completion of forms at practice level for referrals
• Support patients and families to complete appropriate referral questionnaires and forms
• Liaise with Carers, or other professionals where appropriate

Communication & Liaison

• Act as a bridge between primary care, specialist services, and or under the right to choose pathways
• Communicate with empathy for non NHS referrals
• Provide updates on referral progress where available
• Support patient understanding of the pathway

Record Keeping & Administration

• Accurately document patient contacts and interventions in GP clinical systems
• Maintain up-to-date records of referrals and outcomes
• Support data collection for service evaluation and improvement

Personal and Professional Development

Keep abreast of national and local guidance on PCNs

Take responsibility for own development, learning and performance.

Participate in an annual individual performance review, and

take responsibility for maintaining a record of own personal and professional development

Collaborative Working

Developing and maintaining effective working relationships both within and outside the practice, PCN and locality

Liaise with other stakeholders as needed for the collective benefit of patients

Assist the PCN to achieve successful MDTs across South Neighbourhood

Other Duties and Responsibilities

Support the Network with coordination of Clinical projects in line with the PCNs priorities.

As and when required help people to manage their needs through answering queries, making / managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

As and when required provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and support the coordination and delivery of MDTs

The NHS is due to issue a new Contract and new care models, it is expected that where appropriate this role will help the PCN to deliver elements of the Integrated Neighbourhood Teams (INT) at this stage it is unknow what this is until the Contract is issued for 2026/27.

Personal Management

Recognise and work within own competence

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Demonstrate understanding of the implications of national priorities for the PCN

Keep abreast of the PCN Network Contract DES requirements and associated service specifications

Bring to attention of the Strategic Manager and Clinical Director any clinical incidents, and participate as required in any investigation and learning exercise

Bring to attention of the Strategic Manager and Clinical Director any formal complaints, and participate as required in any investigation and subsequent learning exercise

Education, Training and Development

Participate in relevant training programmes

• Maintain a statutory and mandatory training record

Person Specification

Other

Essential

• Meets DBS reference standards and criminal record checks
• Willingness to work flexible hours when required to meet work demands
• Access to own transport
• Ability to travel to practices in the South of Warrington area on a regular basis

Experience

Essential

• Knowledge of administrative procedures, project management or information analysis
• Experience of minute taking
• Previously worked in similar position within the public sector
• Diary Management
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Able to use Microsoft Office applications with above average capability with Word, Excel and PowerPoint.
• Demonstrable commitment to professional and personal development

Desirable

• Knowledge of GP Clinical Systems, including S1 and Emis

Personal Qualities and Attributes

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role e.g. when there is a mental health need requiring a qualified practitioner
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Qualifications

Essential

• Educated to GCSE level, including Grace C or above Maths and English

Desirable

• NVQ in adult care

Skills and Knowledge

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to communicate effectively at a range of levels including Clinical Directors, Practice Staff and colleagues.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Ability to recognise and work within limits of competence and seek advice when needed

Desirable

• Ability to pull together comprehensive draft reports, data and letters.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes

Autonomy

Essential

• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)