South Warrington PCN Network Coordinator

Job description

Job responsibilities

Key Responsibilities

Day to Day PCN Coordination

• To work with and support the PCNs Clinical Director, Strategic Manager, PCN members and their Teams to ensure effective delivery of the PCN DES and IIF requirements
• Responsible for assisting with day-to-day operational delivery
• Support equity of service provision across the Networks 5 core practices
• Trouble shooting day to day and responding to any queries.
• Coordination of the PCN Board Meetings, and minute taking
• develop and maintain effective communication both with the ARRS staff and with all partner practices.
• To provide support with project implementation and communications for new clinical services.
• Support the PCN to develop/ maintain a patient voice forum, patient facing comms and social media presence for the PCN
• Organise meetings or events related to PCN activity.
• Provide secretarial support to the PCN Executive Board and Clinical Leads Meetings
• Where required, take a lead role in project delivery. This could range from individual PCN projects to supporting clinicians in the development of new pathways of care.
• Help develop joint working and relationships across networks and its stakeholders.
• Communicate information and issues, including briefings and reports.
• Maintain excellent relationships across all core member Practices.
• To produce, review and circulate documents required for meetings.
• Minute meetings. Collating action points and circulating.
• Supporting PCN members with all other reasonable administration requests.
• Supporting and collating evaluation of PCN services to drive further improvements.
• Support the financial delivery of PCN activities.

• Keep abreast of national and local guidance on PCNs
• Take responsibility for own development, learning and performance.
• Participate in an annual individual performance review, and
• take responsibility for maintaining a record of own personal and professional development

Collaborative Working

• Developing and maintaining effective working relationships both within and outside the practice, PCN and locality
• Liaise with other stakeholders as needed for the collective benefit of patients

Other Duties and Responsibilities

• Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
• Support patients to utilise decision aids in preparation for a shared decision-making conversation. holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person
• Support the Network with coordination of Clinical projects in line with the PCNS priorities.
• Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; and support the coordination and delivery of MDTs

Personal Management

• Recognise and work within own competence
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Demonstrate understanding of the implications of national priorities for the PCN
• Keep abreast of the PCN Network Contract DES requirements and associated service specifications
• Bring to attention of the Strategic Manager and Clinical Director any clinical incidents, and participate as required in any investigation and learning exercise
• Bring to attention of the Strategic Manager and Clinical Director any formal complaints, and participate as required in any investigation and subsequent learning exercise

Education, Training and Development

• Participate in relevant training programmes
• Maintain a statutory and mandatory training record

This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the postholder. The post holder may also be required to carry out other work appropriate to the grade of the post.

Person Specification

Communication skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to communicate effectively at a range of levels including Clinical Directors, Practice Staff and colleagues.

Desirable

• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills

Experience

Essential

• Knowledge of administrative procedures, project management or information analysis
• Experience of minute taking
• Previously worked in similar position within the public sector
• Diary Management
• Able to use Microsoft Office applications with above average capability with Word, Excel and PowerPoint.

Planning Skills

Essential

• Skills for managing projects
• Skills for managing aspects of projects ensuring they meet financial targets

Autonomy

Essential

• Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales

Qualifications

Essential

• Educated to GCSE level, including Grace C or above Maths and English

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)