Performance & Data Analyst

Job description

Job responsibilities

The Performance & Data Analyst plays a key role in supporting data management, quality, reporting, auditing, and performance monitoring across all Quay Healthcare services. The postholder supports the delivery and assurance of highquality, effective services through accurate reporting, analysis, and the development of insights that inform operational and clinical decision-making.

A primary focus of the role is supporting the performance, reporting, and quality assurance of Quay Healthcares ADHD service, alongside contributing to wider organisational improvement projects, pathway development and operational planning.

Main Duties & Responsibilities

Reporting & Analysis

• Produce monthly, quarterly, andadhocperformance reports for all Quay Healthcare services.
• Deliver ADHD-specific reporting, including waiting list monitoring, KPI reporting, activity summaries, and outcome data.
• Extract, analyse, and interpret information fromSystmOneand other relevant systems.
• Identifytrends, variation, delays, bottlenecks, and opportunities for improvement.
• Provide clear and accessible data presentations to managers, clinical leads, and service teams.

Dashboard Development

• Develop andmaintaindashboards (Excel, Power BI or similar) to support operational and clinical performance monitoring.
• Ensure dashboards areaccurate,user-friendlyand updated in line with service priorities.

Audit & Quality Assurance

• Support clinical and operational audits across Quay Healthcare services, particularly within ADHD pathways.
• Analyse audit findings, prepare reports and identify improvement recommendations.
• Support teams in implementing audit actions and monitoring improvements over time.
• Provide feedback, analysis and learning points that contribute to service quality.

Data Quality & Governance

• Carry out routine data validation, accuracy checks and data cleansing.
• Work collaboratively with teams to resolve data issues and improve coding,completeness and accuracy of records.
• Ensure compliance with UK GDPR, information governance principles, and internal policies.

Service Improvement Projects

• Contribute analytical support to service improvement, pathway redesign, operational planningand capacity modelling projects.
• Provide data and insights to support business cases, service development proposals and change initiatives.
• Participate in improvement cycles by helping teams measure, understand, and evaluate the impact of changes.

General Responsibilities

• Build strong working relationships across clinical and operational teams.
• Maintain confidentiality, professionalism, and data securityat all times.
• Participate in team meetings, learning sessions, and organisational development activities.
• Contribute to development and improvement of data processes,SOPsand reporting frameworks.

Quay Healthcare Values & Behaviours

The postholder is expected to demonstrate behaviours aligned to Quay Healthcares values:

Put People First

• Prioritise the wellbeing of patients, colleagues, and partners.
• Use data insights to support safe,effectiveand high-quality care.

Be Engaged and Empowered

• Contribute ideas, shareinsightsand actively support improvement.
• Help colleagues understand and use data confidently.

Own It

• Take responsibility for accuracy,timelinessand quality of work.
• Communicate proactively and follow tasks through to completion.

Learn and Grow Together

• Share knowledge and support collective learning.
• Embrace feedback and seek opportunities for personal and team development.

Create with Purpose

• Approach challenges with curiosity and creativity.
• Develop meaningful reports, dashboards and insights that enable better decision-making.

Adapt and Evolve

• Work flexibly and respond to changing service needs.
• Support the implementation of new processes, pathways, or models of care.

Person Specification

Experience

Essential

• Experience producing reports or dashboards using TPP SystmOne reporting
• Experience working with data in a healthcare or similar environment.
• Experience supporting data quality and/or audits.

Desirable

• Experience working with Power BI or similar visualisation tools.
• Experience in primary care, NHS or neurodevelopmental services.

Knowledge

Essential

• Understanding of data quality principles.
• Understanding of information governance and confidentiality requirements.

Skills

Essential

• Strong analytical and problem solving skills.
• Good Excel skills (formulas, pivot tables, charts).
• Ability to interpret complex information and present it clearly.
• High attention to detail and accuracy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 12 Guardian Point

Guardian Street

Warrington

WA5 1AU

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)