Quay Primary Healthcare CIC

First Contact Physiotherapist

The closing date is 26 September 2025

Job summary

Quay Primary Healthcare is a Community Interest Company (CIC) established by Warrington GPs.

Our team of nine FCPs, work collaboratively across three PCNs in Warrington. We have a supportive FCP team dynamic, that compliments the existing MDTs in primary care. The successful candidate will work in the primary care setting, providing clinical expertise to assess, diagnose, and manage MSK patients. You will have regular, daily contact with the FCP team, for support in complex decision making, and meet regularly to engage in a team approach to professional and service development.

Main duties of the job

Job Purpose

1. Provide clinical expertise, acting as first-contact physiotherapist and making decisions about the best course of action for patients' care (including in relation to undifferentiated conditions). This will involve seeing patients, without prior contact with their GP, in order to establish a rapid and accurate diagnosis and management plan.

2.Request investigations including x-rays, specialist imaging, and blood tests when appropriate to facilitate diagnosis and inform the management options.

3. Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' physical activity, mobility, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions.

About us

Quay Primary Healthcare CIC started in 2014, as part of the Prime Ministers challenge fund. We are a primary care support organisation, with all the GP practices in Warrington as shareholders. We have seen significant shifts in Primary Care demands and structures, since 2019 and now the amalgamation of Clinical Commissioning Groups into Integrated Care Systems (ICS). As these grow, collaboration between primary care providers and their wider system partners is growing too.

The NHS pension is available to all successful candidates. Accrued annual leave entitlement for continuous NHS service will be honoured.

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience Up to £50,273 (depending on experience)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0491-25-0028

Job locations

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU


Job description

Job responsibilities

Responsibilities underpinning the role

The following are the core responsibilities of the first contact physiotherapist. On occasion there may be a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

· Manages patients presenting with a range of acute and chronic MSK conditions, providing subject matter and expert advice to patients

· Implements and evaluates individual specialised physiotherapy treatment plans for patients in accordance with evidence base and national guidelines for best practice

· Takes professional responsibility as a first-contact physiotherapist, with high-level decision-making and clinical-reasoning skills to assess, diagnose and triage patients

· Manages a complex caseload (including patients with long-term conditions, co-morbidities and multi-factorial needs)

· Contributes to service delivery

· Accountable for decisions and actions via HCPC registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice

· Streamlines pathway of care by providing a responsive service so that patients receive timely access to care

· Ensures care is proactive, preventive in focus and population based, with an emphasis on early intervention

· Provides care which is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status (including in relation to function, physical activity, mobility and independence

· Supports patients to set their own goals and be confident in their approach to self-management

· Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis.

· Provides learning opportunities for the whole multi professional team within primary care.

· Works with MDT to develop more effective and streamlined clinical pathways and services

· Exercises professional judgement, making, justifying and taking responsibility for decisions in unpredictable situations, including in the context of incomplete/contradictory information

· Manages interactions in complex situations, including with individuals with particular psychosocial and mental health needs and with colleagues across the primary care team, sectors and settings

Job description

Job responsibilities

Responsibilities underpinning the role

The following are the core responsibilities of the first contact physiotherapist. On occasion there may be a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

· Manages patients presenting with a range of acute and chronic MSK conditions, providing subject matter and expert advice to patients

· Implements and evaluates individual specialised physiotherapy treatment plans for patients in accordance with evidence base and national guidelines for best practice

· Takes professional responsibility as a first-contact physiotherapist, with high-level decision-making and clinical-reasoning skills to assess, diagnose and triage patients

· Manages a complex caseload (including patients with long-term conditions, co-morbidities and multi-factorial needs)

· Contributes to service delivery

· Accountable for decisions and actions via HCPC registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice

· Streamlines pathway of care by providing a responsive service so that patients receive timely access to care

· Ensures care is proactive, preventive in focus and population based, with an emphasis on early intervention

· Provides care which is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status (including in relation to function, physical activity, mobility and independence

· Supports patients to set their own goals and be confident in their approach to self-management

· Communicates effectively and appropriately with patients and carers complex and sensitive information regarding diagnosis, pathology and prognosis.

· Provides learning opportunities for the whole multi professional team within primary care.

· Works with MDT to develop more effective and streamlined clinical pathways and services

· Exercises professional judgement, making, justifying and taking responsibility for decisions in unpredictable situations, including in the context of incomplete/contradictory information

· Manages interactions in complex situations, including with individuals with particular psychosocial and mental health needs and with colleagues across the primary care team, sectors and settings

Person Specification

Qualifications

Essential

  • BSc/Grad Dip in Physiotherapy
  • A minimum of five years post qualification experience
  • HCPC Registration
  • CPD pertaining to Primary Care, working towards the HEE FCP Roadmap and MSK management

Desirable

  • MSc modules relevant to the FCP role.
  • Extended Scope competencies around bloods, imaging and prescribing.

Experience

Essential

  • Experience as Senior Physiotherapist working in autonomous MSK role
  • Expert clinical reasoning skills
  • Proven multi-disciplinary working
  • Clinical experience of triage and care planning

Desirable

  • Experience of working in Primary care and first contact roles
  • Evidence of clinical leadership
  • Evidence of research activity or skills
  • Experience of computer based clinical systems, Systm1 and EMIS Web

Skills & Other Requirements

Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
  • Ability to work as part of a team and autonomously
  • Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
  • Excellent written and verbal communication
  • Knowledge of audit and research
  • Good time management skills, able to prioritise and organise workload for best effect
  • Ability to promote best practice regarding all musculoskeletal matters
  • Ability to maintain a high level of confidentiality and discretion at all times
  • Problem solving & analytical skills
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Ability to follow policy and procedure
  • Flexibility to work outside of core office hours
  • Able to meet travelling requirements of the post
  • Clear vision of role and commitment to working in Primary Care
  • Disclosure Barring Service (DBS) check
Person Specification

Qualifications

Essential

  • BSc/Grad Dip in Physiotherapy
  • A minimum of five years post qualification experience
  • HCPC Registration
  • CPD pertaining to Primary Care, working towards the HEE FCP Roadmap and MSK management

Desirable

  • MSc modules relevant to the FCP role.
  • Extended Scope competencies around bloods, imaging and prescribing.

Experience

Essential

  • Experience as Senior Physiotherapist working in autonomous MSK role
  • Expert clinical reasoning skills
  • Proven multi-disciplinary working
  • Clinical experience of triage and care planning

Desirable

  • Experience of working in Primary care and first contact roles
  • Evidence of clinical leadership
  • Evidence of research activity or skills
  • Experience of computer based clinical systems, Systm1 and EMIS Web

Skills & Other Requirements

Essential

  • Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
  • Ability to work as part of a team and autonomously
  • Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
  • Excellent written and verbal communication
  • Knowledge of audit and research
  • Good time management skills, able to prioritise and organise workload for best effect
  • Ability to promote best practice regarding all musculoskeletal matters
  • Ability to maintain a high level of confidentiality and discretion at all times
  • Problem solving & analytical skills
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Ability to follow policy and procedure
  • Flexibility to work outside of core office hours
  • Able to meet travelling requirements of the post
  • Clear vision of role and commitment to working in Primary Care
  • Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU


Employer's website

http://quayhealthcare.org/ (Opens in a new tab)

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU


Employer's website

http://quayhealthcare.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

First Contact Physiotherapist Lead

Clare O'Neill

clare.oneill5@nhs.net

01925387061

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience Up to £50,273 (depending on experience)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0491-25-0028

Job locations

Unit 11 Guardian Point

Guardian Street

Warrington

WA5 1AU


Supporting documents

Privacy notice

Quay Primary Healthcare CIC's privacy notice (opens in a new tab)