Job summary
We are seeking a dedicated Housing Support Mentor to join our Bridgend Housing First team and provide a floating support service to individuals in need. As a Support Mentor, you will play a crucial role in supporting and improving the lives of those individuals by providing high quality and effective housing related support service.
Main duties of the job
Provide a variety of person centred,
tailored interventions that support individuals with complex needs to find
sustainable accommodation and develop their independent living skills.
Working with service users in a proactive time and task specific manner
on a variety of issues to impact positively on issues relating to housing,
employment, training and education, offending behaviour and social isolation.
Practice homeless prevention,
tenancy sustainment, Psychologically Informed Approaches, Solution Focus
Practice, harm reduction, and co-production.
Manage
a client caseload, and complete individual needs assessments, risk assessments,
support plans and offer practical advice to service users.
Build
and maintain positive relationships with individuals with complex needs to
ensure successful support, to address the persons accommodation and wider
support needs.
Work with service users to recognise the areas of support needed, identifying
the best option on how to achieve their goals and the outcomes of the
project, employing creative and innovative methods to meet the needs identified
in the persons Support Plan, through their experience and resources, bring
added value.
About us
Adferiad Recovery delivers a flexible and coordinated
response to the exceptional circumstances faced by people with co-occurring
mental health and substance use conditions and related issues. Vulnerable
people facing complex life challenges need consistent and seamless support to
ensure they remain engaged with vital health and wellbeing services and to
prevent them becoming disenfranchised and isolated.
Adferiad Recovery harnesses the talents and experience of
long-established and leading Welsh charities CAIS, Hafal and WCADA. Our
combined expertise in the fields of substance use, mental health, housing,
criminal justice, and employment support enables Adferiad Recovery to meet the
needs of our most vulnerable with a single, unified, and comprehensive
approach.
Job description
Job responsibilities
Please refer to attached supporting information.
Under the direction of the Senior
Service Manager and Senior Support Mentor, you will work as part of the team and
lone work to support and improve
the lives of those individuals by providing high quality and
effective housing related support service.
This service is available between
9.00 am to 8.00 pm - Mon to Sun with specific hours of support determined by
each client needs. Staff will be expected to be flexible and work across the
hours and days of service delivery and will be part of a rota of on-call
service for out of hours provision where necessary.
Job description
Job responsibilities
Please refer to attached supporting information.
Under the direction of the Senior
Service Manager and Senior Support Mentor, you will work as part of the team and
lone work to support and improve
the lives of those individuals by providing high quality and
effective housing related support service.
This service is available between
9.00 am to 8.00 pm - Mon to Sun with specific hours of support determined by
each client needs. Staff will be expected to be flexible and work across the
hours and days of service delivery and will be part of a rota of on-call
service for out of hours provision where necessary.
Person Specification
Skills
Essential
- Must be able to establish and maintain constructive working relationships.
- Must have well developed inter-personal skills and the ability to relate to individuals with complex needs, families, and carers in a non-judgemental manner.
- Must be able to communicate clearly and effectively, verbally and in writing.
- Must be computer literate e.g. Microsoft Word, Excel, Outlook, to email, etc.
Experience
Essential
- Experience of providing care and support services to individuals with complex needs in a community setting (such as those who are homeless/at risk of homelessness, offending behaviour, mental health, domestic abuse, substance misuse).
- Have experience of working with individuals experiencing housing and housing related issues.
- Experience of working with individuals undergoing complex challenges.
- Experience of working in community based services.
- Experience of working with people with housing difficulties.
- Experience of partnership working.
Desirable
- Experience of delivering a floating support model of intervention.
Qualifications
Essential
- There are no specific qualifications but there must be evidence of commitment to personal and career development relevant to the post.
- Qualified/willing to work towards NVQ 2 in Health and Social Care or hold equivalent qualifications.
Desirable
- NVQ Level 2/3 in Health & Social Care, or other relevant qualification.
Person Specification
Skills
Essential
- Must be able to establish and maintain constructive working relationships.
- Must have well developed inter-personal skills and the ability to relate to individuals with complex needs, families, and carers in a non-judgemental manner.
- Must be able to communicate clearly and effectively, verbally and in writing.
- Must be computer literate e.g. Microsoft Word, Excel, Outlook, to email, etc.
Experience
Essential
- Experience of providing care and support services to individuals with complex needs in a community setting (such as those who are homeless/at risk of homelessness, offending behaviour, mental health, domestic abuse, substance misuse).
- Have experience of working with individuals experiencing housing and housing related issues.
- Experience of working with individuals undergoing complex challenges.
- Experience of working in community based services.
- Experience of working with people with housing difficulties.
- Experience of partnership working.
Desirable
- Experience of delivering a floating support model of intervention.
Qualifications
Essential
- There are no specific qualifications but there must be evidence of commitment to personal and career development relevant to the post.
- Qualified/willing to work towards NVQ 2 in Health and Social Care or hold equivalent qualifications.
Desirable
- NVQ Level 2/3 in Health & Social Care, or other relevant qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
