Job summary
This is an
exciting opportunity to be part of a brand-new service providing practical and
therapeutic support to children and young people, across Neath Port Talbot and
Swansea, experiencing episodes of mental distress in a non-clinical setting.
The team will provide advice, guidance and early interventions that aim to keep
children and young people accessing the service safe and help to improve their
mental wellbeing.
The Support
Worker plays a pivotal role in providing a safe and supportive environment for
children and young people in need.
Reporting to the Senior Support Worker, this position is responsible for
delivering high-quality support, and contributing to the overall success of the
service.
The role of
the Support Worker is crucial to ensuring that children and young people
receive the appropriate intervention they need during difficult times. This
role demands a compassionate and resilient individual who is capable of
providing guidance, and advocacy to service users.
Main duties of the job
-
Provide a 24/7, non-clinical-based service to children and young people
(up to the age of 18), with bed provision available.
-
Provide direct support to children and young people experiencing episodes
of mental distress.
-
To respond and effectively manage all new and current referrals, whilst
providing specialist 1:1 support to all children and young people accessing the
service; via face-to-face and telephone contact.
-
Provide a safe space for individuals to turn to (and the concerned others,
if appropriate) experiencing social/emotional crisis, mental distress, anxiety,
panic attacks, depression and/or having suicidal thoughts.
-
Identify appropriate services and resources based on the individuals
presenting needs and signpost/make referrals as necessary.
-
Encourage and support individuals to access appropriate services and
resources as required.
-
Develop an individuals resilience by enabling them to self-manage and
find their own solutions to their crisis in a non-judgemental, empathetic and
respectful way.
- Provide a welcoming environment to de-escalate
and be supported in a relaxed atmosphere, either in a 1-1 or more informal
group/social setting.
-
Facilitate a communal area where individuals can relax, engage in
activities, read a book etc. either on their own or in the company of others as
appropriate.
-
Facilitate practical interventions including meals, beverages, laundry
facilities, etc.
-
To ensure all client contacts are accurately recorded on the database
system.
About us
Adferiad Recovery
delivers a flexible and coordinated response to the exceptional circumstances
faced by people with co-occurring mental health and substance use conditions
and related issues. Vulnerable people facing complex life challenges need
consistent and seamless support to ensure they remain engaged with vital health
and wellbeing services and to prevent them becoming disenfranchised and
isolated.
Adferiad Recovery
harnesses the talents and experience of long-established and leading Welsh
charities CAIS, Hafal and WCADA. Our combined expertise in the fields of
substance use, mental health, housing, criminal justice, and employment support
enables Adferiad Recovery to meet the needs of our most vulnerable with a
single, unified, and comprehensive approach.
Job description
Job responsibilities
Main Duties
and Responsibilities:
-
Provide a 24/7, non-clinical-based service to children and young people
(up to the age of 18), with bed provision available.
-
Provide direct support to children and young people experiencing episodes
of mental distress.
-
To respond and effectively manage all new and current referrals, whilst
providing specialist 1:1 support to all children and young people accessing the
service; via face-to-face and telephone contact.
-
Provide a safe space for individuals to turn to (and the concerned others,
if appropriate) experiencing social/emotional crisis, mental distress, anxiety,
panic attacks, depression and/or having suicidal thoughts.
-
Identify appropriate services and resources based on the individuals
presenting needs and signpost/make referrals as necessary.
-
Encourage and support individuals to access appropriate services and
resources as required.
-
Develop an individuals resilience by enabling them to self-manage and
find their own solutions to their crisis in a non-judgemental, empathetic and
respectful way.
-
Provide a welcoming environment to de-escalate and be supported in a
relaxed atmosphere, either in a 1-1 or more informal group/social setting.
-
Facilitate a communal area where individuals can relax, engage in
activities, read a book etc. either on their own or in the company of others as
appropriate.
-
Facilitate practical interventions including meals, beverages, laundry
facilities, etc.
-
To ensure all client contacts are accurately recorded on the database
system.
- Support individuals in developing a short-term recovery plan for the
proceeding hours/days/weeks, as appropriate.
-
Ensuring service user feedback in the form of compliment, comments and complaints
are encouraged and recorded.
-
Actively contribute to monitoring and evaluation processes to ensure the
service is effective, accountable, and able to promptly identify concerns,
taking advice and action to swiftly address them.
-
To ensure the safety of all service users is maintained.
-
Complete all training, as required.
- Work collaboratively with external agencies (including statutory,
non-statutory and third sector) to ensure the best outcome for the individual.
-
Effectively liaise and maintain positive relationships with all Health Board/Schools/third
sector agencies within Swansea and Neath Port Talbot.
-
Work flexibly, including actively participatingin the rota which
includes unsocial hours, weekends and public holidays.
- Must work effectively as part of a team, work supportively with management
and other co-workers when on shift.
- To actively promote the service within the community, at events, online
presentations/meetings, workshops, schools, media etc. and building
relationships with potential referral partners.
- To carry out
all other tasks commensurate with the role.
- As with
all employees, workers and volunteers; to encourage people to join Adferiad as
a member.
Safeguarding Requirements:
- Act in
accordance with the provisions of the Data Protection Act 1998 and Information
Governance Policies.
- Comply
with legal and regulatory requirements such as provisions set out in the Health
and Safety at Work Act 1974.
- To act in accordance with the organisations Health & Safety and Safeguarding policies and to notify the line
manager promptly if there are any concerns.
- To participate in regular supervision and appraisal and undertake any
relevant training as appropriate to the role and your own personal development.
- To work in accordance with the charitys national policies and local
operating procedures and those of external regulators or professional bodies.
- To have
commitment to and demonstrate an undertaking of equality of opportunity and its
relevance to different sectors within the community.
-
Must demonstrate
empathy towards Adferiad Recoverys beneficiaries.
Job description
Job responsibilities
Main Duties
and Responsibilities:
-
Provide a 24/7, non-clinical-based service to children and young people
(up to the age of 18), with bed provision available.
-
Provide direct support to children and young people experiencing episodes
of mental distress.
-
To respond and effectively manage all new and current referrals, whilst
providing specialist 1:1 support to all children and young people accessing the
service; via face-to-face and telephone contact.
-
Provide a safe space for individuals to turn to (and the concerned others,
if appropriate) experiencing social/emotional crisis, mental distress, anxiety,
panic attacks, depression and/or having suicidal thoughts.
-
Identify appropriate services and resources based on the individuals
presenting needs and signpost/make referrals as necessary.
-
Encourage and support individuals to access appropriate services and
resources as required.
-
Develop an individuals resilience by enabling them to self-manage and
find their own solutions to their crisis in a non-judgemental, empathetic and
respectful way.
-
Provide a welcoming environment to de-escalate and be supported in a
relaxed atmosphere, either in a 1-1 or more informal group/social setting.
-
Facilitate a communal area where individuals can relax, engage in
activities, read a book etc. either on their own or in the company of others as
appropriate.
-
Facilitate practical interventions including meals, beverages, laundry
facilities, etc.
-
To ensure all client contacts are accurately recorded on the database
system.
- Support individuals in developing a short-term recovery plan for the
proceeding hours/days/weeks, as appropriate.
-
Ensuring service user feedback in the form of compliment, comments and complaints
are encouraged and recorded.
-
Actively contribute to monitoring and evaluation processes to ensure the
service is effective, accountable, and able to promptly identify concerns,
taking advice and action to swiftly address them.
-
To ensure the safety of all service users is maintained.
-
Complete all training, as required.
- Work collaboratively with external agencies (including statutory,
non-statutory and third sector) to ensure the best outcome for the individual.
-
Effectively liaise and maintain positive relationships with all Health Board/Schools/third
sector agencies within Swansea and Neath Port Talbot.
-
Work flexibly, including actively participatingin the rota which
includes unsocial hours, weekends and public holidays.
- Must work effectively as part of a team, work supportively with management
and other co-workers when on shift.
- To actively promote the service within the community, at events, online
presentations/meetings, workshops, schools, media etc. and building
relationships with potential referral partners.
- To carry out
all other tasks commensurate with the role.
- As with
all employees, workers and volunteers; to encourage people to join Adferiad as
a member.
Safeguarding Requirements:
- Act in
accordance with the provisions of the Data Protection Act 1998 and Information
Governance Policies.
- Comply
with legal and regulatory requirements such as provisions set out in the Health
and Safety at Work Act 1974.
- To act in accordance with the organisations Health & Safety and Safeguarding policies and to notify the line
manager promptly if there are any concerns.
- To participate in regular supervision and appraisal and undertake any
relevant training as appropriate to the role and your own personal development.
- To work in accordance with the charitys national policies and local
operating procedures and those of external regulators or professional bodies.
- To have
commitment to and demonstrate an undertaking of equality of opportunity and its
relevance to different sectors within the community.
-
Must demonstrate
empathy towards Adferiad Recoverys beneficiaries.
Person Specification
Qualifications
Essential
- A level 3 qualification (or higher) in a relatable subject.
- (Can be supplemented for working experience).
Desirable
- Youth Health First Aid
- Applied Suicide Intervention Skills Training (ASIST)
- ACEs/Trauma Informed Practice
- Safeguarding (Adults/Children) Level 2
Skills
Essential
- Must be able to work unsocial hours including evenings, nights, weekends and public holidays.
- Must have suitable IT skills.
- Must have excellent communication skills (written, verbal and non-verbal).
- Must have well developed inter-personal skills and the ability to relate to service users in a non-judgemental manner.
- Ability to work flexibly and adapt to change.
- Must be able to establish and maintain constructive relationships with a wide range of people including colleagues, clients, carers, partner providers in external agencies (including emergency services).
- Must have the ability and willingness to reflect work practice and be open to constructive feedback.
- Must be able to work well under pressure.
- Must have strong organisational skills.
- Must be able to work on own initiative as well as part of a wider team.
- Must have a good understanding of confidentiality and professional boundaries.
- Must be able to carry out and follow suitable risk assessments and risk management plans.
Desirable
Other Relevant Requirements
Essential
Desirable
Experience
Essential
- Previous experience of one of the following:
- Experience of providing care and support services to children and young people with serious mental illness and/or in crisis.
- Experience of providing care and support services within a social care setting.
- Previous experience or knowledge of Mental Health Crisis Interventions.
- Previous experience of working within multi-disciplinary settings.
- Experience of using a range of self-management or recovery tools and techniques.
Desirable
- Experience of providing de-escalation techniques
- Suicide Awareness
- Self-Injury/Self-Harm Awareness
- Substance Use/Relapse Prevention
Person Specification
Qualifications
Essential
- A level 3 qualification (or higher) in a relatable subject.
- (Can be supplemented for working experience).
Desirable
- Youth Health First Aid
- Applied Suicide Intervention Skills Training (ASIST)
- ACEs/Trauma Informed Practice
- Safeguarding (Adults/Children) Level 2
Skills
Essential
- Must be able to work unsocial hours including evenings, nights, weekends and public holidays.
- Must have suitable IT skills.
- Must have excellent communication skills (written, verbal and non-verbal).
- Must have well developed inter-personal skills and the ability to relate to service users in a non-judgemental manner.
- Ability to work flexibly and adapt to change.
- Must be able to establish and maintain constructive relationships with a wide range of people including colleagues, clients, carers, partner providers in external agencies (including emergency services).
- Must have the ability and willingness to reflect work practice and be open to constructive feedback.
- Must be able to work well under pressure.
- Must have strong organisational skills.
- Must be able to work on own initiative as well as part of a wider team.
- Must have a good understanding of confidentiality and professional boundaries.
- Must be able to carry out and follow suitable risk assessments and risk management plans.
Desirable
Other Relevant Requirements
Essential
Desirable
Experience
Essential
- Previous experience of one of the following:
- Experience of providing care and support services to children and young people with serious mental illness and/or in crisis.
- Experience of providing care and support services within a social care setting.
- Previous experience or knowledge of Mental Health Crisis Interventions.
- Previous experience of working within multi-disciplinary settings.
- Experience of using a range of self-management or recovery tools and techniques.
Desirable
- Experience of providing de-escalation techniques
- Suicide Awareness
- Self-Injury/Self-Harm Awareness
- Substance Use/Relapse Prevention
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
