Job responsibilities
Job Title - Outpatient and Engagement Manager
Salary - £55,000.00
Location:
Bray Lake
Hours - 37.5 hours, typically Monday - Friday
Reports to - Director of Nursing
Responsible for: Wellbeing Services
Team
Overview:
We are always looking for excellent people to bring their skills, values driven behaviours and
commitment to ambition to deliver quality of life, to the end of life, for everyone to join our charity.
As one team we raise money, support each other whether in clinical teams, or corporate services to
ensure everything runs efficiently and smoothly and delivers the best outcome for our patients and their
families. Being part of a great team in a complex organisation is demanding, but also really rewarding.
If you want to be part of our Wellbeing Services team, then wed love to work with you.
Culture:
We look for people who really care about their work and have huge amounts of compassion to give. If
you want to work as part of a culture which develops your skills and values and builds your confidence
to be the best version of yourself, then this is the right place for you. We work hard to look after our
people, our patients, our families and our reputation.
All patients are Thames Hospice patients and therefore we always support the patient and their family
irrespective of our individual role. We always represent the wider charity and clinical model.
Our organisational values are - Compassion, Ambition, Respect and Excellence
Responsibilities:
Care with Agility - excellent care and support tailored to patients and families in their preferred
setting.
- To work with passion and dedication as part of a multidisciplinary team to ensure the care
delivered to our patients is exceptional and we deliver care with agility. You'll research and
learn the best ways of delivering interventions and ensure people are scheduled with the right
experience to deliver safe and effective care
- Alongside other senior colleagues you'll manage strategy, KPIs, budgets, clinical governance and
performance of the team and charity with positivity and by going the extra mile
- Ability to lead partnership working across the integrated care system
To provide clinical leadership in all meetings
- To manage safeguarding, mental capacity act, DOLS and patient safety as required including the
training and support of all clinical staff
December 2024
- To work with partners, wider health and social care teams, and commissioners to ensure a whole
system approach with collaboration and delivery for the patient at the heart of what we do
Financial Sustainability - generating sustainable funding with integrity to ensure excellent hospice
care.
- Using strong financial acumen you'll manage your budgets, find more for less solutions and lead
a cost-conscious culture, ensuring sustainability for the future
- Through effect contract management you'll work collaboratively with Finance to understand,
measure and deliver the contracts. You'll have an excellent understanding of financial data and
cost management
Supportive Culture - fostering an inclusive, compassionate culture, ensuring outstanding care and
management.
- To deliver excellent patient care through recruiting, training, managing and supporting our
employees and volunteers to be the best versions of themselves
- You'll be empowered to recruit, engage, and develop our people within an inclusive, diverse,
learning and collaborative culture, living our values
- To ensure all communication with people from a variety of backgrounds with diverse needs is
accurate, timely and aligned to our values
- To continuously learn and develop to maintain professional and managerial competence and
teach others where skilled to do so
- To role model the right behaviours and ways of working to understand ethnic, cultural, spiritual,
religious and any other differences between people to ensure our people, patients and families
feel included and supported.
Extending reach - expanding access to our services, ensuring equitable care for all, especially
underserved communities.
- Utilising available data, identify appropriate groups who have palliative and end-of-life care
needs or bereavement support needs in our local community who are presently disconnected
from the vital and relevant service provisions of Thames Hospice.
- Agree a plan with Director of Nursing (for monthly review) to collaborate with those relevant
agencies, charities and local authority departments already involved within the local community.
- Reach overlooked minorities, engage communities and facilitate better access into Thames
Hospices care and support provisions.
- Provide monthly reports to Director of Nursing that describe activities and collaborations.
- Foster and maintain good lines of communication with Thames Hospices services - Hospice at
Home, Inpatient Services, Wellbeing Services, Counselling and Support Services - to facilitate
accessibility and mutual understanding.
- Attend relevant functions to foster engagement and educate the local community on what the
Hospice services are to better understand how the Hospice can serve our community.
- Commit to personal and professional development and reflect this in the annual appraisal.
- Be an excellent ambassador for the work and reputation of Thames Hospice in all aspects of the
role.
Specific Role Responsibilities:
- Must have a registered clinical professional qualification i.e. NMC, HCP
- To provide operational management for our hospice outpatient services - Paul Bevan Wellbeing
Centre, physiotherapists, complimentary therapists, lymphoedema team
- To ensure all Hospice Outpatient Services are designed according to patient need, costed, and
delivered within contract or as agreed by the Executive team
- Proactively increase the number of patients to the Paul Bevan Wellbeing Centre, by working with
local clinicians and community partners
- Using strong clinical experience promote and support early advance care planning and symptom
management for patients living with life limiting illness
- To develop and maintain strong internal working relationships, promoting matrix working across
the organisation
Special conditions of appointment to this role:
- Appointment is subject to an Enhanced Disclosure and Barring Service check
- Right to work in the UK checks
- Occupational
health assessment
- Up to date immunisations with evidence of immunity
- Able to drive
