Job responsibilities
INTRODUCTION:
This
role will work within the Hospice Rapid Access Service to ensure that
palliative and end of life care patients with a primary health care need who
are rapidly deteriorating and entering the terminal phase have a choice for
on-going care and support to meet their needs This will include patients who
require access to 24 hour nursing care in either a Hospice or care home or Domiciliary
care in their home. This role will work as part of collaborative model of care
to co-ordinate and secure 24 hour care placements for this patient group
working with the Rapid Access to Discharge Service.
1. MAIN DUTIES:
1.1 To co-ordinate the
procurement of Nursing Home and Domiciliary Care for South West Essex patients
at the end of their lives (last 12 weeks).
1.2 To be responsible for data collection for
all aspects of placements utilising SystmOne records and computerised databases
1.3 To work closely with
clinical staff within the Hospice Teams to deliver the above service and to
escalate clinical concerns and sourcing difficulties to the Joint Head of
Hospice Community Services and Rapid Access to Discharge (RADs) clinician.
1.4 To support Rapid Assessment and Discharge
service with administrative support as required.
1.5 Through telephone, virtual and face to
face discussions, provide information to patients with palliative and end of
live care needs, supporting their families and carers liaising with clinical professionals
and referring on as necessary to appropriate health and social care partners.
1.6 To support the
Hospice in building strong collaborative relationships with external partners
and stakeholders and promote the good reputation of the Hospice e.g. local
trusts, ICB, health and social care partners, business and voluntary
organisations.
2. COORDINATION
RESPONSIBILITIES
2.1 To co-ordinate the procurement of Nursing Home
Placements or Domiciliary Care for rapidly deteriorating patients in South West
Essex, working closely with local Nursing Home Teams, Domiciliary care providers
and Hospice Community Services teams
2.2 To ensure contracts
are prepared and signed for following standard operating procedures in
discussion with the Contract and Commissioning Manager
2.3 To negotiate best
value for money in regards placement.
2.4 To support the Joint
Heads of Hospice Community Services to maintain their budgets.
2.5 To escalate to
clinical teams or line manager any clinical or operational issues in a timely
fashion.
2.6 To input the
required administration information
2.7 To ensure personal
care data entry and collection and support presentation of such data to meet
quality requirements.
2.8 To train other
relevant staff as required, in Nursing Home procurement and data entry
requirements.
2.9 To work closely with
the Rapid Access to Discharge clinicians, HCS office manager, Joint Head of
Hospice Community Services and Assistant Director of HCS to establish,
implement and participate in systems and processes that support the service.
2.10 To support the
portfolio of the Hospice Rapid Access to
Discharge service.
2.11 To use communication
skills in delivering information clearly, sensitively and unambiguously with
staff, patients, families/carers and professionals by face to face, telephone
and/or electronic means.
3. LEADERSHIP RESPONSIBILTIES
3.1 To
role model the values of the Hospice and support others within the organisation
to do so by recognising positive behaviours, challenging poor behaviour,
encouraging and supporting change.
3.2 To be visible and credible with the
ability to listen and respond to staff and to patients and family issues and
insights.
3.3 To communicate effectively with all staff
across the organisation to promote one team, one vision and collaborate with
colleagues as appropriate to deliver this.
3.4 To work as part of the Hospice Rapid
Access service and provide cover during the absence of other team members.
3.5 To support the Hospice
Rapid Access service in producing personal care reports and activity data.
3.6 To demonstrate negotiation skills when
dealing with difficult or challenging situations such as managing
patient/carers unmet expectations, reporting conflicts to your manager.
3.7 To manage your own performance as well as
identifying existing skills and competencies and ensuring that personal
development plans are tailored to the changing capability requirements of the
organisation.
4. SERVICE IMPROVEMENT
4.1 To support the Clinical Quality Team in
robust collection and collation of performance data to ensure continuous
improvement of services.
4.2 To collaborate with Joint Head of Hospice Community
Services in streamlining processes and procedures within the team using quality
improvement methodology and meaningful clinical outcome measures.
4.3 To ensure quality improvement is
everybodys business and support the multidisciplinary team to use this approach.
4.4 To deliver a one team approach with
true integrated multidisciplinary working, reducing duplication and waste, and
providing timely and efficient care.
4.5 To engage with the
Hospice local community by supporting placements/work experience/internships
for local people.
5. CLINICAL GOVERNANCE AND QUALITY
5.1 To support
Clinical Leadership team ensuring the multi-disciplinary team meets quality
standards from commissioners and any other statutory bodies.
5.2 To liaise with the Director of Care and
other clinical leaders to ensure effective systems and processes are in place
to gain evidence and data to meet requirements of the Integrated care board (ICB) quality review and
Care Quality Commission inspections and that of any other regulatory bodies.
5.3 To support the development and effective
use of systems and databases to support patient care.
5.4 To comply with Hospice policies,
procedures and the law, maintain patient statistics, and contemporaneous patient
records, making sure that other staff are able to carry on with coordination of
placements in your absence.
5.5 To take responsibility for own personal
development, in accordance with appraisal and performance review. Attend all authorised mandatory and
appropriate training as required by the organisation.
5.6 To respect at all times the
confidentiality of information covering patients, their families, staff and
volunteers.
5.7 To have an awareness of diversity in order to meet individuals
needs.
5.8 To adhere to the policies, procedures,
standards and conditions of service of the Hospice relating to sickness and
absence, conduct, Health and Safety, Data Protection, lone working, Equal
Opportunities and any other that are relevant.
6. FINANCIAL AND PERFORMANCE MANAGEMENT
6.1 To account for financial spend and
escalate where appropriate.
6.2 To work within a
financial budget in discussion with the Joint Head of Hospice Community
Services.
6.3 To support Joint
Heads of Hospice Community Services, Assistant Director HCS and Director of
Care in financial sustainability by maximising efficiencies.
6.4 To support the Clinical Leadership team
and participate in business planning for future service provision.
6.5 To be aware of the business continuity
plan.
