Job responsibilities
KEY DUTIES AND RESPONSIBILITIES
Learning and Development Administration
Support the Director of People and Development to identify organisational learning needs for employees and volunteers
Analyse learning needs across the Hospice with reference to statutory and regulatory requirements
Support the development of rolling out L&D Programmes to meet all mandatory / identified learning needs
Support the L&D Team in the delivery of all L&D activity in accordance with the learning needs identified, utilising the resources available
Provide administration support and assist in the coordination of all L&D programmes and events including course enrolment, attendance and evaluation
Identify, order and maintain required training supplies and materials and in liaison with Corporate Services, ensuring effective management of venues
Offer excellent support to both internal and external trainers and learning consultants or facilitators
Support the marketing and promoting of L&D activities to employees and volunteers through effective relationships with managers and using internal communication channels
Monitor, evaluate and report on the effectiveness and success of L&D activities for the Director of People and Development and wider L&D Team
Monitor and evaluate learning delivery and performance of learning providers, reporting on effectiveness, and value for money to the Director of People and Development
Budget Support
Support the Director of People and Development with the day to day management and monitoring of the L&D Budget and preparation of the L&D specific requests
- Support the Director of People and Development to allocate training budgets across departments, monitoring spend and personal/team development needs progressed using this budget
- Support the L&D Team with the development and promoting of income generation opportunities and providing administration support to associated grants
Maintain records of existing funding opportunities with the Director of People and Development
- Keep track of all L&D requests from employees, managers and volunteers, updating the L&D Budget reports accordingly for the Director of People to review on a monthly basis
Learning Management Systems and Data
- Support the Director of People and Development with the implementation of Digital, IT and VR training across the organisation in conjunction with the L&D Team and Corporate Services
Oversight and maintenance of the Learning Management System and eLearning platform to ensure suitability to meet Hospice needs
Maintain up to date records of all qualifications and training completed by employees and volunteers.
Ensure all L&D data, is accessible and accurate, encouraging individual ownership
Support the Director of People and Development in the compiling of data and producing reports on L&D activity and key performance indicators
Relationships
Attend external L&D focused meetings at Hospice UK network and local level, ensuring feedback to the Director of People and Development and the Learning and Development Planning Meetings, taking actions as appropriate
Support the Lead L&D Facilitator and Lead Clinical Skills Facilitator with the promotion of the learning and development opportunities available through St. Lukes Hospice, ensuring a range of opportunities are available across South West Essex and beyond, that are accessible for all employees engaged in delivering end of life care
Miscellaneous
- Support the Lead L&D Facilitator and Lead Clinical Skills Facilitator in the delivery and coordination of induction and competency programmes
To support the ongoing review of related policies, procedures and standards for the L&D Team.
- To provide professional and considered first level advice and guidance to manager on all learning and development matters.
- To support the Director of People and Development to monitor progress against strategic objectives to meet changing organisational needs and People Strategy.
- Supporting the L&D Team with the development and implementation a variety of developmental initiatives, action plans, programmes, and learning materials.
Projects
- Support the L&D Team with projects as required and as appropriate to the grade.
- Support the development and implementation of new L&D initiatives, innovations and projects.
GENERAL RESPONSIBILITIES
The post holder must acquire and maintain an up to date working knowledge of all Hospice Strategies, Policies & Procedures
The post holder will ensure Health & Safety regulations are adhered to
The post holder will assist in ensuring the economical use and ordering of materials and equipment,
maintaining an awareness of the need for good housekeeping and helping to ensure unit
expenditure is within budgetary limits.
The post holder will maintain strict confidentiality within the Hospice and ensure that all staff and volunteers under their management adhere to the Hospice Confidentiality Policy
The post holder will be aware of and show a willingness to participate in other activities as may occur from time to time in order to promote the Hospice within the community
The post holder will undertake any other duties which are considered to be consistent and relevant to the post
The post holder will liaise with other services to ensure continuity of care, and to improve palliative care for patients in the community
NOTES
i) You must be sympathetic to and able to project the philosophy and concept of the Hospice.
ii) You will potentially have access to confidential data on staff and/or patients and/or services within the Hospice. Failure to maintain confidentiality will lead to disciplinary action which could ultimately lead to dismissal.
iii) You will be expected to produce work to a high standard and to promote quality in all areas at all times.
iv) The managerial and clinical philosophy of the Hospice is based on a multidisciplinary approach. Staff regardless of grade or discipline are required to participate in this concept.
v) You will be expected to keep yourself updated on all matters relating to Hospice policy. You are responsible for familiarising yourself with matters relating to Health & Safety management as they affect you personally, your department and/or the Hospice.
vi) You will be expected to participate in an Individual Performance Review for yourself and/or the staff you manage.
vii) There is hope and expectation that you will attend some functions and fundraising events outside your normal working hours from time to time for which no additional payment will be made.
viii) The above job description does not purport to be an exhaustive list of duties and responsibilities. The post holder will be expected to undertake additional duties as the requirements of the department and/or post change and/or develop.
SMOKING POLICY
St Lukes is committed to a policy which actively discourages smoking and adheres to current legislation while allowing for patient choice. Please see Smoking Policy.
EQUAL OPPORTUNITIES
St Lukes Hospice operates an Equal Opportunities Policy and expects staff to have a commitment to equal opportunity policies in relation to employment and service delivery.
Safeguarding statement
St Lukes Hospice is committed to safeguarding and promoting the welfare of children and adults and to protecting them from the risks of harm. The Hospice recognises its responsibility to ensure that safe working conditions and systems are in place for staff working with children, adults and families in their care. Staff are required to comply with Hospice policies on Safeguarding.
