Job summary
Teesside Minds Redcar Safe Haven is a new, pioneering service offering a compassionate, community-based alternative to complement NHS crisis support. This is the first service of its kind on Teesside, designed to provide immediate, trauma-informed care to individuals experiencing mental health crisis or severe emotional distress.
We are seeking a highly motivated and experienced leader to take on the role of Safe Haven Manager - Redcar. This is a critical position, responsible for the operational delivery, strategic development, and quality assurance of the service.
Main duties of the job
The Safe Haven is designed to be a lifeline for individuals in distress, offering a nonclinical, supportive space where people can find stability, connection, and hope. As Manager, you will play a vital role in shaping the culture, quality, and impact of this service ensuring it delivers meaningful support in the community.
About us
Were proud to have directly helped 27,000 local people this last year, more than weve ever supported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved, enabling us to help people in new and impactful ways.
We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeingis a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Job description
Job responsibilities
As Safe Haven Manager, you will:
- Provide strategic and operational leadership to ensure the service meets its objectives and delivers high-quality support.
- Lead and manage a multidisciplinary team, including team leads, mental health practitioners, and peer workers.
- Ensure the delivery of trauma-informed, person-centred care, tailored to the needs of individuals in crisis.
- Develop and maintain formal referral pathways and partnerships with statutory and voluntary sector services.
- Promote the Safe Haven across Redcar and Teesside, raising awareness and building stakeholder engagement.
- Oversee recruitment, induction, supervision, and ongoing development of staff.
- Ensure compliance with policies including safeguarding, health and safety, and information governance.
- Monitor service performance, produce reports, and identify areas for improvement and innovation.
- Champion equity of access, inclusion, and the meaningful involvement of people with lived experience.
- Represent the service at multi-agency forums and lead a reference group to ensure responsiveness to stakeholder needs.
- Support Team Leads in implementing strategic goals and maintaining service standards during operational hours.
Job description
Job responsibilities
As Safe Haven Manager, you will:
- Provide strategic and operational leadership to ensure the service meets its objectives and delivers high-quality support.
- Lead and manage a multidisciplinary team, including team leads, mental health practitioners, and peer workers.
- Ensure the delivery of trauma-informed, person-centred care, tailored to the needs of individuals in crisis.
- Develop and maintain formal referral pathways and partnerships with statutory and voluntary sector services.
- Promote the Safe Haven across Redcar and Teesside, raising awareness and building stakeholder engagement.
- Oversee recruitment, induction, supervision, and ongoing development of staff.
- Ensure compliance with policies including safeguarding, health and safety, and information governance.
- Monitor service performance, produce reports, and identify areas for improvement and innovation.
- Champion equity of access, inclusion, and the meaningful involvement of people with lived experience.
- Represent the service at multi-agency forums and lead a reference group to ensure responsiveness to stakeholder needs.
- Support Team Leads in implementing strategic goals and maintaining service standards during operational hours.
Person Specification
Experience & Qualifications
Essential
- Graduate level qualification or equivalent experience, in a relevant area
- Significant experience in managing mental health, crisis support, or community-based services
- Proven track record of leading and supervising multidisciplinary teams
- Proven experience in safeguarding, safety planning, and health & safety compliance
Desirable
- Health and social care qualification
- Management qualification
- Experience in service design or launching new services
- Lived experience of mental
- Experience facilitating lived experience involvement and influence health challenges
- Experience contributing to funding bids or securing resources for service growth
Knowledge
Essential
- Strong understanding of trauma-informed and person-centred approaches
- Knowledge of mental health referral pathways and partnership working with statutory and voluntary sector organisations
Skills & Competencies
Essential
- Excellent leadership and team management skills, with the ability to motivate and support staff
- Strong organisational and project coordination skills, including rota planning and resource allocation
- Effective communication and interpersonal skills, with the ability to build trust and maintain professional relationships
- Competence in monitoring service performance, analysing data, and producing reports
- Ability to manage incidents, respond to safeguarding concerns, and uphold information governance standards
Desirable
- Familiarity with digital tools and remote support models
Other Personal Qualities
Essential
- Demonstrates empathy and a commitment to supporting individuals in distress
- Creates a safe, inclusive, and respectful environment for all
- Acts with integrity, maintains confidentiality, and leads by example
- Upholds high standards of conduct, accountability, and service delivery
- Shows resilience, initiative, and a proactive approach to problem-solving and service development
Person Specification
Experience & Qualifications
Essential
- Graduate level qualification or equivalent experience, in a relevant area
- Significant experience in managing mental health, crisis support, or community-based services
- Proven track record of leading and supervising multidisciplinary teams
- Proven experience in safeguarding, safety planning, and health & safety compliance
Desirable
- Health and social care qualification
- Management qualification
- Experience in service design or launching new services
- Lived experience of mental
- Experience facilitating lived experience involvement and influence health challenges
- Experience contributing to funding bids or securing resources for service growth
Knowledge
Essential
- Strong understanding of trauma-informed and person-centred approaches
- Knowledge of mental health referral pathways and partnership working with statutory and voluntary sector organisations
Skills & Competencies
Essential
- Excellent leadership and team management skills, with the ability to motivate and support staff
- Strong organisational and project coordination skills, including rota planning and resource allocation
- Effective communication and interpersonal skills, with the ability to build trust and maintain professional relationships
- Competence in monitoring service performance, analysing data, and producing reports
- Ability to manage incidents, respond to safeguarding concerns, and uphold information governance standards
Desirable
- Familiarity with digital tools and remote support models
Other Personal Qualities
Essential
- Demonstrates empathy and a commitment to supporting individuals in distress
- Creates a safe, inclusive, and respectful environment for all
- Acts with integrity, maintains confidentiality, and leads by example
- Upholds high standards of conduct, accountability, and service delivery
- Shows resilience, initiative, and a proactive approach to problem-solving and service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
