Job summary
At Teesside Mind we work with people in a recovery-focused way across two areas of the service. We are currently recruiting in both areas.
Recovery Worker - will work as part of the Foundation and Recovery Service for Teesside Mind under Impact on Teesside. This pathway works with individuals who need support for their mental health alongside social stressors such as debt, housing and barriers to support.
Recovery Coach - will work as part of the Community Mental Health Transformation agenda. This framework sets out that individuals will receive mental health care where and when they need it, addressing inequalities in health care and social factors of mental ill health.
Main duties of the job
The post holder in each area will work to support those with more complex mental health and social care needs who, without support, are at significant risk of using crisis care, A&E or other unplanned care services. You will work be confident in working autonomously and providing assertive outreach support, motivation and brokerage to facilitate service user engagement into the right community services. You will promote independence and personal control.
About us
Were proud to have directly helped 27,000 local people this last year, more than weve ever supported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved,enabling us to help people in new and impactful ways.
We believe everyone has the rightto enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Job description
Job responsibilities
- To work within the community to deliver an assertive recovery service
- To contribute to triage and assessment to identify eligibility, suitability and risk
- To undertake assessments, risk assessments and risk management
- To engage service users with complex needs using person centred and enabling approaches
- To proactively work with service users so they can access and benefit from appropriate services in a timely manner
- To undertake complex casework within a high demand service
- To work collaboratively with service users to implement support plans and specific outcome tools
- To work/liaise with partner agencies to ensure their involvement in and support for service users and the project, including GPs, mental health, criminal justice, voluntary sector and mainstream community services
- To ensure work/liaison is maintained with any partner agencies involved with individual care plans
- To work collaboratively with service users to maintain change and engagement with other partner agencies/appropriate services
- To work collaboratively with service users towards a planned ending and exit from the service
- To promote the service within the community
- To attend meetings and events and develop networks as appropriate
- To ensure that project targets are met
- To keep up to date service user records in line with policies and procedures
- To produce case studies and other evidence for inclusion in reports for managers and funders as requested
- To contribute to service developments/quality improvements
- To be responsible for own Health and Safety and contribute to Health and Safety systems and safe working practices
- To undertake administrative duties as required and make appropriate use of admin support
- To ensure all activities are delivered within legal requirements and Teesside Minds Quality Standards
- To work within the policies and procedures of Teesside Mind at all times
- To take part in support and supervision as required
- To take part in learning and development activities as required
- To undertake other tasks commensurate with the position as required
Job description
Job responsibilities
- To work within the community to deliver an assertive recovery service
- To contribute to triage and assessment to identify eligibility, suitability and risk
- To undertake assessments, risk assessments and risk management
- To engage service users with complex needs using person centred and enabling approaches
- To proactively work with service users so they can access and benefit from appropriate services in a timely manner
- To undertake complex casework within a high demand service
- To work collaboratively with service users to implement support plans and specific outcome tools
- To work/liaise with partner agencies to ensure their involvement in and support for service users and the project, including GPs, mental health, criminal justice, voluntary sector and mainstream community services
- To ensure work/liaison is maintained with any partner agencies involved with individual care plans
- To work collaboratively with service users to maintain change and engagement with other partner agencies/appropriate services
- To work collaboratively with service users towards a planned ending and exit from the service
- To promote the service within the community
- To attend meetings and events and develop networks as appropriate
- To ensure that project targets are met
- To keep up to date service user records in line with policies and procedures
- To produce case studies and other evidence for inclusion in reports for managers and funders as requested
- To contribute to service developments/quality improvements
- To be responsible for own Health and Safety and contribute to Health and Safety systems and safe working practices
- To undertake administrative duties as required and make appropriate use of admin support
- To ensure all activities are delivered within legal requirements and Teesside Minds Quality Standards
- To work within the policies and procedures of Teesside Mind at all times
- To take part in support and supervision as required
- To take part in learning and development activities as required
- To undertake other tasks commensurate with the position as required
Person Specification
Experience & Qualifications
Essential
- Level 3 Health and Social Care qualification
- Working with people with mental health needs
- Working with vulnerable adults with complex needs
- Working with eligibility criteria and to targets
- Experience of working in a community setting
- Successfully delivering planned interventions
- Working effectively with partners agencies
- Support planning
- Service improvement & development
Desirable
- Graduate level qualification in a relevant area
Other Personal Qualities
Essential
- Caring, compassionate and person-centred approach
- Motivated, assertive and accurate worker
- Recovery focused, promotes independence & sense of personal control
- Commitment to Minds/Impacts values and objectives
- Willingness to work within Minds/Impacts policies and procedures
- Willingness to undertake professional development
- Ability and willingness to work flexibly
- Ability to travel across Teesside for work purposes as required
Knowledge
Essential
- Mental health problems, treatments and services
- Vulnerable and excluded groups and their needs
- A range of emotional, psychological, social and vocational interventions and techniques
- Local mainstream and targeted services across sectors
- An understanding of the need for a robust service model & its implementation
Skills & Competencies
Essential
- Person-centred assessment, risk assessment, risk management & appropriate decision making on care pathways
- Collaboration, liaison, advocacy, partnership working & brokerage
- Excellent verbal and written communication
- Effective engagement and support planning
- Screening and rapid risk management
- Complex casework & management
- Case monitoring, coordination and endings
- Personal organisation, time management and problem solving
- Administration and excellent IT skills, including Office 365
- Ability to work remotely & autonomously or as part of a team
- Ability to promote & self-manage safe & effective practice
- Ability to work with minimum supervision, use own initiative & make appropriate decisions
- Ability to work under pressure and meet deadlines and targets
Person Specification
Experience & Qualifications
Essential
- Level 3 Health and Social Care qualification
- Working with people with mental health needs
- Working with vulnerable adults with complex needs
- Working with eligibility criteria and to targets
- Experience of working in a community setting
- Successfully delivering planned interventions
- Working effectively with partners agencies
- Support planning
- Service improvement & development
Desirable
- Graduate level qualification in a relevant area
Other Personal Qualities
Essential
- Caring, compassionate and person-centred approach
- Motivated, assertive and accurate worker
- Recovery focused, promotes independence & sense of personal control
- Commitment to Minds/Impacts values and objectives
- Willingness to work within Minds/Impacts policies and procedures
- Willingness to undertake professional development
- Ability and willingness to work flexibly
- Ability to travel across Teesside for work purposes as required
Knowledge
Essential
- Mental health problems, treatments and services
- Vulnerable and excluded groups and their needs
- A range of emotional, psychological, social and vocational interventions and techniques
- Local mainstream and targeted services across sectors
- An understanding of the need for a robust service model & its implementation
Skills & Competencies
Essential
- Person-centred assessment, risk assessment, risk management & appropriate decision making on care pathways
- Collaboration, liaison, advocacy, partnership working & brokerage
- Excellent verbal and written communication
- Effective engagement and support planning
- Screening and rapid risk management
- Complex casework & management
- Case monitoring, coordination and endings
- Personal organisation, time management and problem solving
- Administration and excellent IT skills, including Office 365
- Ability to work remotely & autonomously or as part of a team
- Ability to promote & self-manage safe & effective practice
- Ability to work with minimum supervision, use own initiative & make appropriate decisions
- Ability to work under pressure and meet deadlines and targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
