Job summary
Closing date for applications:11th December 2023
Interview dates:18th December 2023
Salary:£20,063.34
Hours:25 hours per week preferably over 4 - 5 days
Teesside Mind is proud to have been providing the Appropriate Adult service for over 10 years now. The service is commissioned by the Police and Crime Commissioners (PCC) office, and we work closely with Cleveland Police, to deliver this service for the benefit of those vulnerable adults in need of our support.
We have a good working partnership with police custody staff and the PCC, and this is integral to the delivery of the service. The Appropriate Adult service is delivered by a team of dedicated and skilled volunteers and our main focus is on ensuring a high-quality experience for whoever we meet and support.
Main duties of the job
- Manage and develop this service which is delivered by a large team of volunteers and is operational 24/7 throughout the year.
- Line manage and support paid staff as well as ensuring that volunteers are managed and supported within their roles.
- Effectively communicate with the general public, the police, the PCC, and other organisations including the National Appropriate Adult Network (NAAN).
- Develop and maintain excellent relationships with colleagues from the police and PCC to ensure they have confidence in the service being provided
- Lead the volunteer recruitment process including interviewing, organising references and DBS checks.
- You will ensure the provision of volunteer training that meets the standards set by the National Appropriate Adult Network.
- Be responsible for the service meeting targets set out in the contract, ensuring accurate service records, and continually monitoring and evaluating service performance.
- Audit and complete reports as required.
- Develop and maintain links with local community groups, promoting and attracting potential new volunteers, positively representing Teesside Mind at all times.
About us
Thank you for your interest in our organisation. Teesside Mind has been working in local communities to improve mental health and wellbeing for over 25 years. The environment in which we operate has changed hugely over this time, and the importance of good mental health has never been as widely understood.
One of our proudest achievements in the last 3 years has been collaborating with Primary Care colleagues on the development of Social Prescribing on Teesside. In addition our recent merger with Redcar and Clevelend Mind has enabled us to offer more services to more people across Teesside.
Our communities are facing real challenges because of the legacy of Covid on peoples health and wellbeing, and
pressure on resources. Some people are still less well served than others. Young people and people affected by poverty find it most difficult to get help. Our work wont stop until this has changed. Theres much more we need to do. Can you help us?
Ours is a vibrant organisation to work for and our staff are our most important asset. We are compassionate, trustworthy and determined. We use evidence-based interventions, backed up by policies, training and clinical support to help people lead full and happy lives.
Job description
Job responsibilities
Teesside Mind is proud to have been providing the Appropriate Adult service for over 10 years now. The service is commissioned by the Police and Crime Commissioners (PCC) office, and we work closely with Cleveland Police, to deliver this service for the benefit of those vulnerable adults in need of our support.
We have a good working partnership with police custody staff and the PCC, and this is integral to the delivery of the service. The Appropriate Adult service is delivered by a team of dedicated and skilled volunteers and our main focus is on ensuring a high-quality experience for whoever we meet and support.
Job description
Job responsibilities
Teesside Mind is proud to have been providing the Appropriate Adult service for over 10 years now. The service is commissioned by the Police and Crime Commissioners (PCC) office, and we work closely with Cleveland Police, to deliver this service for the benefit of those vulnerable adults in need of our support.
We have a good working partnership with police custody staff and the PCC, and this is integral to the delivery of the service. The Appropriate Adult service is delivered by a team of dedicated and skilled volunteers and our main focus is on ensuring a high-quality experience for whoever we meet and support.
Person Specification
Qualifications
Desirable
- Degree level qualification or relevant experience of the rights and
- welfare of individuals in the Criminal Justice System
Skills
Essential
- Operational management
- Auditing and monitoring
- Coaching, mentoring & training skills
- Problem solving skills
- Communication and interpersonal skills, including presentation skills
- Ability to build effective relationships with a wide range of people
- Responsive and adaptable to change
- Volunteer supervision/management skills
- Administration, IT and accurate record keeping skills
- Ability to work with minimum super vision, use own initiative and make
- appropriate decisions
- Time management skills and a calm approach when working under pressure
Experience
Essential
- Experience of staff and project management
- Experience of working with & managing volunteers
- Experience of partnership working
- Designing and delivering training
- Service improvement and development
Desirable
- Experience of advocating for the rights and welfare of individuals
- in the Criminal Justice System
- Direct personal experience of mental distress, either as a user
- of services, through personal self-management, or as a carer
Knowledge
Essential
- Knowledge of the Voluntary and Community Sector
- Knowledge of organisational volunteering policies & procedures
- Knowledge of monitoring and evaluation methods, particularly
- those with an outcomes focus
- Knowledge of issues faced by people with mental health difficulties
- Knowledge of other vulnerabilities including learning disabilities,
- neurodiverse behaviours or learning styles, poverty, homelessness
- and how they might affect an individual
- Knowledge of mental health services
- Knowledge of Appropriate Adult function/role
Other/Personal Qualities
Essential
- Respectful, non-judgemental and understanding approach to others
- Energy, enthusiasm and perseverance
- Willingness to seek and use supervision and support as appropriate
- Commitment to providing high quality services
- Commitment to Minds values, policies and procedures
- Commitment to continuing professional development
- Willingness to work flexibly and undertake different tasks as required
- Clean, current driving license and own transport
Person Specification
Qualifications
Desirable
- Degree level qualification or relevant experience of the rights and
- welfare of individuals in the Criminal Justice System
Skills
Essential
- Operational management
- Auditing and monitoring
- Coaching, mentoring & training skills
- Problem solving skills
- Communication and interpersonal skills, including presentation skills
- Ability to build effective relationships with a wide range of people
- Responsive and adaptable to change
- Volunteer supervision/management skills
- Administration, IT and accurate record keeping skills
- Ability to work with minimum super vision, use own initiative and make
- appropriate decisions
- Time management skills and a calm approach when working under pressure
Experience
Essential
- Experience of staff and project management
- Experience of working with & managing volunteers
- Experience of partnership working
- Designing and delivering training
- Service improvement and development
Desirable
- Experience of advocating for the rights and welfare of individuals
- in the Criminal Justice System
- Direct personal experience of mental distress, either as a user
- of services, through personal self-management, or as a carer
Knowledge
Essential
- Knowledge of the Voluntary and Community Sector
- Knowledge of organisational volunteering policies & procedures
- Knowledge of monitoring and evaluation methods, particularly
- those with an outcomes focus
- Knowledge of issues faced by people with mental health difficulties
- Knowledge of other vulnerabilities including learning disabilities,
- neurodiverse behaviours or learning styles, poverty, homelessness
- and how they might affect an individual
- Knowledge of mental health services
- Knowledge of Appropriate Adult function/role
Other/Personal Qualities
Essential
- Respectful, non-judgemental and understanding approach to others
- Energy, enthusiasm and perseverance
- Willingness to seek and use supervision and support as appropriate
- Commitment to providing high quality services
- Commitment to Minds values, policies and procedures
- Commitment to continuing professional development
- Willingness to work flexibly and undertake different tasks as required
- Clean, current driving license and own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
