Job responsibilities
JOB SUMMARY:
Main Purpose:
The post holder is responsible
and accountable for the organisations Single Point of Access (SPA) &
Referrals Hub and will:
Promote
and monitor safe, effective practice and adapt to degrees of complexity
Enhance
the experience for people accessing the service.
Provide
effective managerial leadership to Clinical Specialists, Referrals Assistant,
Referrals & Admissions Coordinators
Contribute
to the delivery of the organisations objectives and strategy.
The Single Point of Access
& Referrals Hub Manager will work pro-actively across all services areas within
Saint Francis Hospice (SFH) ensuring that all processes are in place for an
individuals referral to SFH Services and that access to services is
appropriate and in real time. The post holder will work closely with Community
Services, the Ward, Therapies & Individual Support Services, OrangeLine
& Wellbeing/Therapies Services staff ensuring that all are informed and
working in collaboration for the best outcome for the referred service user.
Main Duties:
Champion the Hospice
values to provide effective clinical and professional leadership for the
whole team within the SPA & referrals hub to address the complex needs of
people in our care, their families, and carers.
To promote
multi-professional working across the organisation
To take
responsibility for the ongoing development and progression of a stand-alone
service
To work leading on
incoming complex referrals to the SPA & referrals hub providing high
standards of clinical triage/assessment & specialist palliative care,
advice and support to individuals, relatives and carers and being a role
model to other members of the team & signposting referrals for other
services as appropriate.
To be responsible for
the leadership and day to day management of all staff who work within the Referrals
Hub & SPA, to facilitate their professional development, clinical practice
and ensure the highest possible standard of care.
Lead on the day-to-day referrals complex communications and processes
in close consultation with the referrals hub team, SPA, the SCCS Managers
and wider teams throughout SFH as well as external referrers.
To work
collaboratively with the primary care team to provide high quality specialist
support, advice and symptom control to individuals with specialist complex
palliative care needs and their carers in their primary care setting.
To work alongside the
SCCS Managers /Head of Community Services in monitoring and maintaining
quality nursing practice in accordance with national and local
standards/guidelines and organisational strategy.
Lead on SPA & Referral Hub current and future developments responding
and delivering all referral hub objectives,
service delivery goals and opportunities, in line with Hospice Strategy.[GB1][LB2]
To be able to work flexibly across a 7-day
service as indicated by service needs and demand as the SPA & referral
hub further develops in line with strategic direction towards collaborative
external SPA model and internal SFH development of virtual ward model to
extend existing service offer.
Leadership and
Operational Management
To lead an effective,
innovative expert team and demonstrate expertise with complex care and
planning.
To identify
opportunities for service development in line with internal and external
strategic direction.
To lead in attendance to internal and
external Multidisciplinary Team meetings for liaison of potential complex admissions
and safe discharges back to external services.
To ensure relevant parties are kept informed regarding
the complex management of professional and self- referrals and subsequent
outcomes and data collation
To
actively monitor key performance indicators and data outcomes regarding referrals
for SFH ensuring compliance and reporting any variances to Head of Community
Services.
To ensure that the SPA
& Referrals Hub is staffed safely at all times according to need and
within allocated resources with accountability for the duty rota in collaboration
with SCCS Managers to ensure consistency and clinical expert cover.
To be responsible for management of authorised Leave
for the Referrals Hub team and sign off ensuring adequate staffing to provide
service on a daily basis
To be responsible for SPA & Referrals Hub HR activity including
involvement in recruitment and selection of staff, orientation, and induction
of new staff.
To contribute towards budget setting process and where appropriate manage
a delegated budget ensuring this is maintained as allocated in line with monthly
special duties/overtime sign off and potential travel expenses
Supervision and co-ordination of SPA & Referrals Hub team.
To undertake delegated duties from the Head of Community Services in
relation to complex senior nursing and clinical issues.
To co-ordinate/monitor the appraisal system and undertake all SPA
& referral hub staff annual appraisals and monthly 1:1.
Contribute to reports as required for internal use and for external
use regarding referral demand and outcomes.
Ensure and oversee Referral Hub service compliance with all Health and
Safety requirements.
Contribute to local, regional, and national forums for specialist
palliative care services as a SPA & referrals professional representative.
Develop and maintain working relationships with other Local Hospices,
Acute Trusts, Primary Care, Community Services and Local Authority Services
to ensure joint service planning as appropriate.
To ensure that the Referrals Hub provides an excellent learning
environment for staff and those on placement and ensure that knowledge is
shared.
To promote the development of Referrals Hub nursing and administrative
support through reflective practice and ensure other support mechanisms are
in place.
To have responsibility and contribution to service policy development
and effective implementation
To work alongside SFH
practice development /education to identify and meet the development needs of
staff, through induction, orientation, appraisal, and learning/support
following incident.
To participate in
education programmes, internal and external, as required.
To be responsible for
monitoring/support of the staff competency framework.
Attend monthly internal QCSS & Management
Group meetings and other internal meetings relevant to the SPA & Referrals
Hub Manager role and ensure appropriate information is fed back to the wider
team.
Professional
Responsibilities
To lead and line manage the SPA/Referrals Hub by example, by
demonstrating excellent teamwork, collaboration, inspiration, and direction.
To keep abreast of required development/knowledge related to complex
nursing practices and specialist palliative and end of life care and ensure
application of theory to practice.
To understand the
importance of own professional accountability and recognise individual
responsibility for personal and professional development in accordance with
the Nursing and Midwifery Council Code of Professional Conduct.
To identify own
development needs and initiate a plan to meet those needs.
To receive reflective
practice/one to one supervision for own personal and professional
development.
To facilitate quality
initiatives both for the SPA/Referrals Hub and from a perspective across the hospice.
To adhere to the
policies and conditions of service of SFH.
To understand that the SPA/Referrals Hub Manager role may
change as the post develops, but only with discussion between the Head of
Community Services and Director of Services.
Research
and Audit
To participate in research and audit as a regular
process of monitoring the service
To identify realistic and current opportunities
for research and audit of practice.
Governance
and Quality Assurance
To assist with
responding, reporting, analysing, and learning with regards to concerns, complaints,
and events in liaison with the Heads of Service/Directors/Sentinel processes. (inclusive of PSIRF events)
Ensure the SPA &Referrals
Hub manages safeguarding in line with policy, process, and escalation, with
documented reference to Safeguarding Leads.
To lead on follow- up of recommendations from
internal audits applicable to the service
To encourage and facilitate audits specific to SPA/Referral
Hub processes and share outcomes within the organisation.
To ensure that national and local policies and
procedures are adhered to by all staff and in accordance with the Regulations
and Standards of the Care Quality Commission and Nursing Midwifery Council
(NMC).
