Harrow Health CIC

Community Healthcare Coordinator - Telephonist

The closing date is 20 Tachwedd 2025

Job summary

We are recruiting a Community Healthcare Coordinator Telephonist to join our Community Support team. The post holder will be responsible for handling the day-to-day telephone communications and general administrative duties at our site based in Northwood.

Main duties of the job

Based at our office in Northwood, you will take responsibility for effective managing patients bookings, the triage process and using the E-referral service. This is a busy role, with lots of time spent on the phone liaising with patients and booking their appointments. You will need to have a proactive approach and be happy to pitch in and support other services as well as your own, depending on the business requirements.

About us

Harrow Health CIC

Our Vision:

To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

Date posted

07 Tachwedd 2025

Pay scheme

Other

Salary

£23,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0480-25-0027

Job locations

Rear of Clearview Residential, Ground Floor, Metro House

203 Pinner Road

Northwood

HA6 1BX

Job description

Job responsibilities

Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
Managing patients bookings, triage process and using e-referral service and provide secretarial support.
Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
Assist in the collection of activity and audit data to support monthly reporting and invoicing.

Ensure services meet their KPIs
Attend various locations such as the Walk in centre and Clinics.
The role will involve call handling and back office support functions
To undertake other administrative tasks as required for other clinical services which may commence/ be developed.

General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required

Liaise with patients, clinicians and other service providers such as GP practices, GPwER, consultants and other private organisations working with HHCIC, as required, and providing excellent customer services

Using E-Referral System and EMIS Web

Support and provide feedback to Senior Coordinators/Service Manager

Job description

Job responsibilities

Responsible for the day-to-day administrative duties of HHCIC clinics ( ENT, Gynaecology and Dermatology) .
Managing patients bookings, triage process and using e-referral service and provide secretarial support.
Assist in the preparation of consultant led clinics, ensuring efficient administrative support is provided to facilitate the smooth running of clinics by processing referrals received promptly, booking patients into suitable appointments, and ensuring that all record is maintained.
Work access various location such as the GP Access Centre, Head Office, and Community Clinics.
Deal with sensitive and difficult calls effectively and escalate issues to the service manager as appropriate.
Assist in the collection of activity and audit data to support monthly reporting and invoicing.

Ensure services meet their KPIs
Attend various locations such as the Walk in centre and Clinics.
The role will involve call handling and back office support functions
To undertake other administrative tasks as required for other clinical services which may commence/ be developed.

General office duties, to include answering telephone; taking messages; dealing with post; photocopying; faxing and organising meetings as required

Using E-Referral System and EMIS Web

Support and provide feedback to Senior Coordinators/Service Manager

Person Specification

Skills

Essential

Excellent Communication Skills both written & verbal
Polite telephone manner
Microsoft (Word, Excel) Literate
Excellent Attention to detail
The ability to remain calm under pressure

Desirable

Understanding of information governance and patient confidentiality

Qualifications

Essential

- GCSE grade A to C in English and Maths

Desirable

- Experience with patients/ experience in customer service

Experience

Essential

Polite telephone manner
Excellent Communication Skills both written & verbal

Desirable

Knowledge of NHS Systems - EMIS Web, e-Referral System
Previous experience of a similar role

Person Specification

Skills

Essential

Excellent Communication Skills both written & verbal
Polite telephone manner
Microsoft (Word, Excel) Literate
Excellent Attention to detail
The ability to remain calm under pressure

Desirable

Understanding of information governance and patient confidentiality

Qualifications

Essential

- GCSE grade A to C in English and Maths

Desirable

- Experience with patients/ experience in customer service

Experience

Essential

Polite telephone manner
Excellent Communication Skills both written & verbal

Desirable

Knowledge of NHS Systems - EMIS Web, e-Referral System
Previous experience of a similar role

Employer details

Employer name

Harrow Health CIC

Address

Rear of Clearview Residential, Ground Floor, Metro House

203 Pinner Road

Northwood

HA6 1BX

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)

Employer details

Employer name

Harrow Health CIC

Address

Rear of Clearview Residential, Ground Floor, Metro House

203 Pinner Road

Northwood

HA6 1BX

Employer's website

https://www.harrowhealth.org.uk (Opens in a new tab)